Customer Retention – Advice from Experts

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Customer Retention

Atlanta, GA

$150.0/min 5.0 5 $2.5/min

Customer Success Expert. I can help early stage companies work out how best to operationalize Customer Success and where to spend their time for maximum impact. Less theory, more practical tips and faster results.

Jonathan Simon

Ottawa, ON Canada

$150.0/min 5.0 24 $2.5/min

I can show you how to market and monetize your app. I am a mobile strategist and digital marketer. As the former Director of Marketing at Magmic, I have worked with global brands like Scattergories, Rubik's Cube, Phase 10, and Skip-Bo. I have implemented user acquisition strategies across iOS, Android, BlackBerry, Windows, and Facebook which has resulted in millions of downloads. I also implemented mobile monetization techniques that increased revenue by 500%. Contact me if you want to get users and increase your revenue. www.jonathanlsimon.com I've spoken about app marketing strategy and ad monetization at numerous events including Casual Connect, Mobile Apps Unlocked, OIGC, and would be happy to share my knowledge with you. If you message me and I can't help you, I promise I won't waste your time or money.

S.R. Ahlqvist

Santa Monica, CA

$250.0/min 5.0 9 $4.17/min

PhD in Quantitative Social Psychology. Expert in user research, survey design, and usability testing.

Jevin Maltais P.Eng

Montreal, Canada

$200.0/min 4.9 8 $3.33/min

Concierge MVPs, Kissmetrics, Mixpanel, Intercom, Segment and Google Analytics specialist. Co-Host of BuiltInADayPodcast.com

Chris Woodard

Greater New York City Area

$150.0/min 5.0 15 $2.5/min

Customer centric marketer with 20+ years experience and passion for enhancing the customer journey through customer experience, product management, direct marketing, engagement retention & loyalty for consumer web & mobile. Currently: Vice President, Customer Journey Management at FreshDirect, startup consultant/advisor. Past: CMO at Noom, VP of Customer Engagement & Ops at BuyWithMe, Director CRM at WeightWatchers.com, Sr. Mgr at Barnes&Noble.com

Michel Falcon

Vancouver, Canada Area

$500.0/min 5.0 21 $8.33/min

By building the right customer and employee experience strategies and initiatives, I help companies understand their customers behaviours and employees better to make their business more profitable and grow market share. Check out my website (www.michelfalcon.com) to learn more about me and my experience. Also, download my free ebook, "The 28 Traits of Organizations Who Are Customer Experience Titans."

Joey Coleman

Boulder, Colorado

$500.0/min 5.0 6 $8.33/min

When organizations like Hyatt Hotels, NASA, Deloitte, Volkswagen Australia, and Zappos need to boost their customers' experience, they call on Joey Coleman for assistance. For over a decade, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days ® methodology (detailed in his #2 Wall Street Journal Best Selling Book - Never Lose a Customer Again) helps fuel successful customer experience endeavors at companies and organizations around the world. As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention- grabbing customer experiences. He works with companies ranging from small VC- funded start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between. Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, and honed his communications and messaging skills at the White House. His design and artwork has been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (48 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys spending time at his home in Colorado with his wife and two young sons.

Josh Weissburg

Boulder, CO

$400.0/min 4.9 10 $6.67/min

I will help you communicate why your product exists and how it can make your customer's life better. This is the fundamental communication problem for new businesses, and it's the problem I built my company Outbound to solve (now as part of Zendesk).

Ed Gagnon

Charlotte, NC

$250.0/min 5.0 6 $4.17/min

Entrepreneur, Founder of CSS, Inc. - CX and Client Retention/Growth Consultancy. 20+ Years Helping Clients Think Strategically and Grow with Existing Clients

Ari Klein

San Francisco

$300.0/min 4.9 1 $5/min

Currently: Platform Partnerships at Facebook. Previously, 10 years experience building Customer Success and Partnerships strategy at early-stage B2B SaaS and enterprise software companies. Former VP of Customer Success at Vim, Inc. and advisor to Polymail and Knowtions. Prior, Head of Customer Success at DocSend, Director of Customer Success at CrowdFlower where I led the transition from a managed services GTM model to a PaaS offering and built our account management practice from the ground up. Love cycling, cooking, and mezcal. Originally from Argentina.

Mike & Rick Tielemans

London, Ontario

$150.0/min 4.6 6 $2.5/min

We believe the future belongs to those who understand how to unify a group of strangers on the internet. When you have Brand Legacy you have lifetime customers who pay, stay, and buy everything you create. People hire us to create lifetime customers. We call them Brand Citizens because your brand becomes apart of their identity. Book a call if you want to steal of our ideas in one of the following categories: + marketing message / brand narrative + trial conversions + community management + community engagement / user generated content + retention - clarify your message, distribute your course / membership

Taylor Sicard

Ottawa, Canada & New York City

$250.0/min 5.0 3 $4.17/min

Expert in ecommerce strategy, growth and marketing. I was an early employee at Shopify, building and scaling their partner ecosystem. Since then I've started numerous Shopify Plus stores and have sold hundreds of millions of dollars of items online (profitably!). I have consulted or advised some of the biggest Shopify stores that have sold $100M+ annually in addition to advising some of the biggest Shopify Apps. I can help with: -brand strategy -customer acquisition -increasing AOV -customer retention -selecting the right tools for your store (ESP, lead capture, loyalty, subscription, etc) -wholesale/retail -many more!

Marek Zareba

San Francisco, CA

$200.0/min 5.0 4 $3.33/min

Product Manager at Airbnb with passion for Retention. Previously founding team at social payments company Tilt (acquired by Airbnb) and startup founder.

Kareem Mayan

Vancouver

$200.0/min 5.0 2 $3.33/min

Full-stack PM. Co-founded SocialWOD (sold 2014) and eduFire (sold 2010). Ask me about bootstrapping a business, and activating and retaining customers.

Cleyton Messias

San Paulo

$100.0/min 4.5 1 $1.67/min

Product Manager and Founder at Trustvox. Software Developer. Entrepreneur. Product.

Thomas Connery

Myrtle Beach, SC

$120.0/min 5.0 1 $2/min

Strategic customer success manager and host of the Talking Customer Success podcast. Also a professional Duda website builder who has designed websites for agencies as well as local small businesses since 2016. Whether it's customer success, service management, or freelance website design support, I can help.

Srikrishnan Ganesan

$100.0/min 5.0 8 $1.67/min

I can help with: metrics/analytics for products, mobile app user retention, product management, running product teams. Ex- Entrepreneur (acquired by Freshworks Inc), experienced Product Manager (consumer tech, mobile apps). Previously Head of Product at start-up with over 20 million app downloads and industry leading usage metrics.

Grant Hosford

Greater Los Angeles Area

$250.0/min 5.0 1 $4.17/min

Entrepreneur, Advisor and Data-Driven Marketer. Expert in performance marketing, customer acquisition, start-up operations, lean start-up methods and B2C internet businesses. Bike nut.

Josh Beaty

Raleigh-Durham, North Carolina Area

$150.0/min 5.0 1 $2.5/min

Head of Social Marketing & Community at Diamond Candles - an Internet Retailer Hot 100 Brand. Develop community management, retention, social marketing strategy and customer product experience.

Shadi Paterson

London

$200.0/min 5.0 2 $3.33/min

Growth Hacker at Rainmakers, co-founder and Head Influence Marketer at theludi, seasoned speaker on Growth, Retention and Customer Happiness. From 0 - 1000 in no time at all.

Katie Christian

Atlanta, GA

$175.0/min 5.0 3 $2.92/min

Current: Head of Customer Success at Calendly. Created and scaled the Customer Success team @ SalesLoft to support all post sale efforts (Success, Support & Training) as we grew scaled beyond $35M in '14-'18. Let's talk.

Amrita Chandra

Toronto, Canada

$300.0/min 5.0 8 $5/min

Startup marketer and Jobs to Be Done practitioner. I can help you better understand your customers, and use those insights for customer acquisition and retention.

Ankit Agarwal

India

$60.0/min 5.0 1 $1/min

Startup Doer and Advisor - @Cred, @Epigamia, @lovefromyours & more | Ex-Head of Growth @Uber_Indi |Grew @Uber Eats from 0 to 3M monthly users| Know a thing or two about holistic user growth, building growth teams and performance marketing & CRM

Jeannie Walters

Greater Chicago Area

$400.0/min 4.0 0 $6.67/min

Brands like Orangetheory Fitness, Allstate, Bath and Body Works, Citrix and many others have trusted customer experience speaker, writer and consultant Jeannie Walters. More than 15 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth customer experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. TEDx speaker and CEO of Experience Investigators

Peter Bocian

Los Angeles, CA

$100.0/min N/A 0 $1.67/min

Former Head of Customer Success at SimpleOrder (a recently acquired SaaS company), I carry with me years of experience in on-boarding strategy, retention management, building up international support teams, and implementing platforms such as Salesforce, Intercom, Zendesk, and Mailchimp.

Aazar Ali Shad

Munich

$60.0/min N/A 0 $1/min

Specializing Growing Business from ZERO to 7-Figures.

Giancarlo Cobino

Pisa

$250.0/min N/A 0 $4.17/min

Machine Learning Expert, developed various recommender systems and churn analysis Engine

Ebony Irene mason

Texas

$60.0/min N/A 0 $1/min

Dr. Ebony Mason has 13 years of work experience, with 9 years of management experience, including a low-level position. Education: Doctorate in Business Administration from Walden University. Research Study focus "Strategies for Retaining Qualified and Experienced Employees in the Nonprofit Sector"

Rosie Pringle

New York, NY

$150.0/min N/A 0 $2.5/min

Founder @junglemethod. Previously product design / front-end development consultant at media startups, user experience at brand agencies. Focused on the intersection of brand and user experience psychology.

Helen Yildiz

London

$100.0/min N/A 0 $1.67/min

Experienced, innovative, and versatile SaaS leader with 8 years of global experience in Customer Success, Project Management, and Marketing. My specialities include developing CS best practices relevant to the business and its customers. I motivate internal teams to collaborate and deliver great customer experiences by developing and scaling CS processes and the operational frameworks that sustain them. This includes shaping CS metrics and building the strategies to achieve them with Sales, Product, and other teams across the business. My work with Fortune 500 companies across various industries – retail, hospitality, manufacturing, banking, transportation, and energy – has taught me how to drive results, improve the bottom line, and always deliver an excellent customer experience. Core Competencies: • Improving and streamlining business processes involved in improving customer retention product adoption and engagement in SaaS • Results-driven, effective negotiator that grows strategic accounts • Effective at working with internal stakeholders to align and drive change • Data-driven, customer-obsessed strategy and decision making • Implementing best practice and operational frameworks to drive scalable and predictable outcomes that achieve company and team goals • Strategic planning and execution of cross-functional project management • Fluent in English and Swedish, with basic Spanish and German abilities • Skilled in MS Office, HubSpot, Asana, Salesforce, Zendesk and other cloud-based technologies

Caleb Allen

Myrtle Beach, Sc

$60.0/min N/A 0 $1/min

Veteran of the retail and corporate banking worlds. Dave Ramsey may as well be my uncle, I’ve taught his Total Money Makeover so many times. I have my degree in Accounting. So I know what I’m talking about from that side too.

Michael Elliott

Columbus, OH Area

$60.0/min N/A 0 $1/min

Sales - Social Media - Customer Happiness ***** Drawing from my successful background in sales, marketing, and customer happiness, I help small business and individuals achieve their goals and increase revenue through simple steps and techniques. As a consultant, coach, & trainer I provide knowledge and resources on several aspects of sales

Fred Kelly

Santiago, Chile

$100.0/min N/A 0 $1.67/min

Hi, I’m Fred Kelly, business consultant, executive coach and startup mentor From 2011-2018, as CEO of a UK bank, I led the turnaround of the business, tripling sales from £6.5 million to £19.8 million. I am currently a partner in Braddan Accelerator, a consulting firm that helps mid-market companies grow sales, innovate and create new products. I am also a mentor to start ups at UDD Ventures, a leading start up accelerator. My speciality is sales process design and optimization to drive revenue growth in the short to medium term. This works equally well for both digital products and physical products in both a B2B ad B2C environment. For longer term sustainable growth, I help you design and implement your innovation pipeline to ensure you have a portfolio of successful products and services.

Michael Ohayon

New York, NY

$100.0/min N/A 0 $1.67/min

Over 10 years experience managing highly effective operation teams. Specializing in operation efficiency, with a focus on technology.

Bola Ehis Aburime

London, UK

$100.0/min N/A 0 $1.67/min

Data-driven growth expert with a track record of leading cutting-edge marketing initiatives with a deep digital skill set across key disciplines. Led efforts in the building a user acquisition solution that provides unified access to scalable inventory. Led growth efforts in acquiring over 100.5K new users in 2 months for a gaming title and increased Day 7 RR by an average of 50%. Curiosity for tech and product. Loves playing cajon and djembe. I consider myself a ‘digital resident’ - someone who is entirely used to conducting business and life online, technically minded and intuitively understand how growth engine works.

Joakim Thörn

Stockholm

$150.0/min N/A 8 $2.5/min

Swedish Entrepreneur. Co-founder of Effectly. Customer Engagement Transformist. Father of two, husband, speaker, Helping companies deliver amazing customer experiences. Passionate about how personal emotional connections creates significant greater shared value.

Oliver Stewart

Sydney, Australia

$300.0/min N/A 0 $5/min

Creator of premium customer experiences. Builder of Loyalty programs. Focussed on driving sustainable, long term profitability. Advocate for putting the customer at the heart of everything you do.

Alaa Andalsi

Olathe

$300.0/min N/A 0 $5/min

Innovative Retail and Customer service expert. With over 11 years of retail experience in Off-Price retail, general selling services and Specialty business:Jewelry and Designer Accessories. Also know-er of random facts

Ramonica Gamble

Mobile, AL

$60.0/min N/A 0 $1/min

Mid-level/multi-store manager from a national company 20 years experience . Customer service, customer retention, customer service training. Southern hospitality has helped me resolved some of the toughest issues.

Kevin Dykes

Berlin Area, Germany

$100.0/min N/A 0 $1.67/min

I am Co-Founder / CEO of @retentiongrid in Berlin, Germany. I talk to customers, shape strategy, and forge partnerships. I’m a career B2B software entrepreneur in cloud, SaaS, and SMB marketing automation. I have been building web technology companies since 1996, with a primary focus on product, go-to-market, strategy, and growth.

David Brownlee

San Diego

$500.0/min N/A 0 $8.33/min

CEO and Founder at The Brownlee Group LLC Creator of The Pure Customer Service Certification Program Former Business Results Coach for Tony Robbins at RRI Serial entrepreneur for over 20 years after corporate success

Rachel Ergo

Austin, Texas

$250.0/min N/A 5 $4.17/min

Developed foundational demand generation and go to market strategies for more than 30 early-stage startups and 70 growth stage organizations.

Federico Pascual

Montevideo, Uruguay

$200.0/min N/A 0 $3.33/min

Ivy Brooks

Las Vegas, NV

$175.0/min N/A 0 $2.92/min

Shop Skinnygirl By Bethenny Frankel- Email Marketing Management, Affiliate Program Build Out, Engagement Marketing Campaign Manager, 10%+ Increase in revenue EBY (Empowered By You) By Sofia Vergara & Renata Black- Email Marketing Management & Platform Migration, Digital Product Creation, Email Sender Reputation repaired SokoWear Men's Leggings- Email Marketing Management, SEO Strategy & Execution, Made 3x the owner's investment in just 30 days Blackwell Brands (Real Estate, Tacoma Washington and Digital)- Built entire real estate investing learning membership platform and community, plus the founder's workshop website, and Facebook community management. 100 members in 30 days (FREE offer) Aaron Phillips, Voice Talent & Radio Personality- Business Coaching, Website Build, Opt-In Creation and Email Marketing Management, For the first time in 12 years, Aaron Phillips is PAID to do what he loves instead of paying to do what he loves Trop Stop Gas & Car Wash- Marketing Management, perfected sales process and brought in 23 new fleet fuel accounts, built an information portal (ipad) for employees to quickly access customer account information, entered Best of Las Vegas competition & won 2nd place, rebuilt Trop Stop's entire website to save owner from "renting" his previous one, all resulting in an annual residual income of $32,000 Shane Gnuyen, First Priority Realty- Marketing management: unified team and public image, project managed and wrote copy for new website, transformed Shane's real estate presentation to win over Sellers which changed his career from representing a couple buyers per month to selling 4 luxury homes per month.

Irina Barskiy

Brooklyn, NY

$120.0/min N/A 16 $2/min

An experienced marketing professional & entrepreneur that has demonstrated versatility across a range of marketing specialties including customer acquisition, retention, both digital and traditional advertising, eCommerce, SEO/SEM, analytics, email & affiliate marketing, social media, and more.

Zack Wenthe

Fort Worth, Texas

$150.0/min N/A 4 $2.5/min

Marketing and Behavioral Consultant with experience in companies from 1 man operations to Fortune 100. Social Media, Digital, Traditional, and more. Coaching and Advisor.

ZACHARY SKAGGS

Cleveland, TN

$100.0/min N/A 0 $1.67/min

I am a product owner and PSM II certified scrum master for a medium sized WordPress businesses. I have more than 15 years in customer service experience, much of which was also spent learning how to apply agile principles to my work environment. Most recently I have been the driving force behind scaling support and development for the Ninja Forms WordPress plugin from 200,000 users to more than one million users.

Vlad Iorga

London, UK

$120.0/min N/A 0 $2/min

Passionate about humans, what makes them click, neuromarketing, gamification, motivation and all things behavioural economics, or nudges,we also call those subtle things that makes us buy, buy like there's not tomorrow ;) P.S I work with start-ups that have CSR implemented in their budget. #karmaneverforgets

Victor Fremiot

Barcelona

$60.0/min N/A 0 $1/min

With over 5 years of experience in creating and nurturing lasting client relationships in diverse industries, I offer insight in the following areas: - Customer success - SaaS Technology Adoption - Digital advertising - Online media - Project management As a personal/professional skill, I'm proficient in the field of productivity; i.e. being more efficient at work (and in day-to-day life) to ultimately save time to focus on what matters most.

Katie Myers

Denver, CO

$120.0/min N/A 4 $2/min

CEO and Founder of Pure Communication LLC * Customer Loyalty and Retention Expert * Advisor * Follow-Up Specialist and Trainer