Customer Retention – Advice from Experts

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Customer Retention

Austin, TX

$350.0/min 4.8 69 $5.83/min

Head of Performance Marketing at Stripe. Previously led performance marketing at Adobe and customer acquisition and email for e-commerce, online publishing, on-demand services and life & health insurance.

Jonathan Simon

Ottawa, ON Canada

$200.0/min 5.0 29 $3.33/min

I can show you how to market and monetize your app. I am a mobile strategist and digital marketer. As the former Director of Marketing at Magmic, I have worked with global brands like Scattergories, Rubik's Cube, Phase 10, and Skip-Bo. I have implemented user acquisition strategies across iOS, Android, BlackBerry, Windows, and Facebook which has resulted in millions of downloads. I also implemented mobile monetization techniques that increased revenue by 500%. Contact me if you want to get users and increase your revenue. I've spoken about app marketing strategy and ad monetization at numerous events including Casual Connect, Mobile Apps Unlocked, OIGC, and would be happy to share my knowledge with you. If you message me and I can't help you, I promise I won't waste your time or money.

James Scott

Atlanta, GA

$200.0/min 4.9 7 $3.33/min

Internationally-recognized Customer Success expert. Co-author of the world's first Customer Success training program, which has now certified over 19,000 CSMs. I help companies work out how to operationalize Customer Success and where to focus their time for maximum impact - on both the customer and the company's success. I focus on providing practical and actionable advice that can have an immediate impact. Let's talk!

S.R. Ahlqvist

Santa Monica, CA

$250.0/min 5.0 9 $4.17/min

PhD in Quantitative Social Psychology. Expert in user research, survey design, and usability testing.

Jevin Maltais P.Eng

Montreal, Canada

$200.0/min 4.9 8 $3.33/min

Concierge MVPs, Kissmetrics, Mixpanel, Intercom, Segment and Google Analytics specialist. Co-Host of BuiltInADayPodcast.com

Joey Coleman

Minneapolis, Minnesota

$500.0/min 5.0 6 $8.33/min

When organizations like Hyatt Hotels, NASA, Deloitte, Volkswagen Australia, and Zappos need to boost the experience of their customers and employees, they call on Joey Coleman for assistance. For almost twenty years, Joey has helped organizations retain their best customers and top employees - turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days ® methodology (detailed in his #2 Wall Street Journal Best Selling Book - Never Lose a Customer Again) helps fuel successful customer experience endeavors at companies and organizations around the world. His upcoming book (Never Lose an Employee Again - Spring 2023) will offer a framework for engaging and retaining your top team members. As a recognized expert in customer and employee experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention-grabbing experiences. He works with companies ranging from small VC- funded start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between. Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, and honed his communications and messaging skills at the White House. His design and artwork has been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (50 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys spending time at his home in the midwest, building LEGO sets and reading bedtime stories with his wife and two young sons.

Michel Falcon

Vancouver, Canada Area

$500.0/min 5.0 21 $8.33/min

By building the right customer and employee experience strategies and initiatives, I help companies understand their customers behaviours and employees better to make their business more profitable and grow market share. Check out my website (www.michelfalcon.com) to learn more about me and my experience. Also, download my free ebook, "The 28 Traits of Organizations Who Are Customer Experience Titans."

Josh Weissburg

Boulder, CO

$400.0/min 4.9 10 $6.67/min

I will help you communicate why your product exists and how it can make your customer's life better. This is the fundamental communication problem for new businesses, and it's the problem I built my company Outbound to solve (now as part of Zendesk).

Chris Woodard

Greater New York City Area

$150.0/min 5.0 15 $2.5/min

Customer centric marketer with 20+ years experience and passion for enhancing the customer journey through customer experience, product management, direct marketing, engagement retention & loyalty for consumer web & mobile. Currently: startup consultant/advisor. Past: VP Retention at The Farmer's Dog, Vice President, Customer Journey Management at FreshDirect, CMO at Noom, VP of Customer Engagement & Ops at BuyWithMe, Director CRM at WeightWatchers.com, Sr. Mgr at Barnes&Noble.com

Ari Klein

San Francisco

$300.0/min 4.9 1 $5/min

Currently: Platform Partnerships at Facebook. Previously, 10 years experience building Customer Success and Partnerships strategy at early-stage B2B SaaS and enterprise software companies. Former VP of Customer Success at Vim, Inc. and advisor to Polymail and Knowtions. Prior, Head of Customer Success at DocSend, Director of Customer Success at CrowdFlower where I led the transition from a managed services GTM model to a PaaS offering and built our account management practice from the ground up. Love cycling, cooking, and mezcal. Originally from Argentina.

Mike & Rick Tielemans

Playa Del Carmen, MX

$250.0/min 4.7 6 $4.17/min

We believe the future belongs to those who understand how to unify a group of strangers on the internet. When you have Brand Legacy you have lifetime customers who pay, stay, and buy everything you create. People hire us to create lifetime customers. We call them Brand Citizens because your brand becomes apart of their identity. Book a call if you want to steal of our ideas in one of the following categories: + marketing message / brand narrative + trial conversions + community management + community engagement / user generated content + retention - clarify your message, distribute your course / membership

Ed Gagnon

Charlotte, NC

$250.0/min 5.0 7 $4.17/min

Entrepreneur, Founder of CSS, Inc. - CX and Client Retention/Growth Consultancy. 20+ Years Helping Clients Think Strategically and Grow with Existing Clients

Kareem Mayan

Vancouver

$200.0/min 5.0 2 $3.33/min

Full-stack PM. Co-founded SocialWOD (sold 2014) and eduFire (sold 2010). Ask me about bootstrapping a business, and activating and retaining customers.

Cleyton Messias

San Paulo

$200.0/min 4.5 1 $3.33/min

Product Manager and Founder at Trustvox. Software Developer. Entrepreneur. Product.

Grant Hosford

Greater Los Angeles Area

$250.0/min 5.0 1 $4.17/min

Entrepreneur, Advisor and Data-Driven Marketer. Expert in performance marketing, customer acquisition, start-up operations, lean start-up methods and B2C internet businesses. Bike nut.

Thomas Connery

Myrtle Beach, SC

$120.0/min 5.0 1 $2/min

Strategic or senior customer success manager and host of the Talking Customer Success podcast. I help junior or new customer success managers with career growth, support CS operations, and can advise CS leaders on common challenges based on my experience.

Ankit Agarwal

India

$120.0/min 5.0 1 $2/min

Startup Doer and Advisor - @Cred, @Epigamia, @lovefromyours & more | Ex-Head of Growth @Uber_Indi |Grew @Uber Eats from 0 to 3M monthly users| Know a thing or two about holistic user growth, building growth teams and performance marketing & CRM

Srikrishnan Ganesan

$100.0/min 5.0 8 $1.67/min

I can help with: metrics/analytics for products, mobile app user retention, product management, running product teams. Ex- Entrepreneur (acquired by Freshworks Inc), experienced Product Manager (consumer tech, mobile apps). Previously Head of Product at start-up with over 20 million app downloads and industry leading usage metrics.

Taylor Sicard

Ottawa, Canada & New York City

$250.0/min 5.0 3 $4.17/min

Expert in ecommerce strategy, growth and marketing. I was an early employee at Shopify, building and scaling their partner ecosystem. Since then I've started numerous Shopify Plus stores and have sold hundreds of millions of dollars of items online (profitably!). I have consulted or advised some of the biggest Shopify stores that have sold $100M+ annually in addition to advising some of the biggest Shopify Apps. I can help with: -brand strategy -customer acquisition -increasing AOV -customer retention -selecting the right tools for your store (ESP, lead capture, loyalty, subscription, etc) -wholesale/retail -many more!

Josh Beaty

Raleigh-Durham, North Carolina Area

$150.0/min 5.0 1 $2.5/min

Head of Social Marketing & Community at Diamond Candles - an Internet Retailer Hot 100 Brand. Develop community management, retention, social marketing strategy and customer product experience.

Katie Christian

Atlanta, GA

$200.0/min 5.0 4 $3.33/min

Current Head of Customer Success at Calendly, building the CS Team from Scratch. Previously created and scaled the Salesloft Customer Success team to support all post-sale efforts (Success, Support & Onboarding) as we grew scaled beyond $35M in '14-'18. Let's talk.

Shadi Paterson

London

$200.0/min 5.0 2 $3.33/min

Growth Hacker at Rainmakers, co-founder and Head Influence Marketer at theludi, seasoned speaker on Growth, Retention and Customer Happiness. From 0 - 1000 in no time at all.

Amrita Chandra

Toronto, Canada

$300.0/min 5.0 8 $5/min

Startup marketer and Jobs to Be Done practitioner. I can help you better understand your customers, and use those insights for customer acquisition and retention.

Cat Whitley

Omaha NE

$150.0/min 5.0 1 $2.5/min

I have 18 years of customer service experience. In as little as 1 hour, I can elevate your customer service, and website to garner better customer retention and experience. Guaranteed. I help companies create a better customer service experience. I also enjoy traveling, and hanging out with my dog.

Jeannie Walters

Greater Chicago Area

$400.0/min 4.0 0 $6.67/min

Brands like Orangetheory Fitness, Allstate, Bath and Body Works, Citrix and many others have trusted customer experience speaker, writer and consultant Jeannie Walters. More than 15 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth customer experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. TEDx speaker and CEO of Experience Investigators

Peter Bocian

Los Angeles, CA

$100.0/min N/A 0 $1.67/min

Former Head of Customer Success at SimpleOrder (a recently acquired SaaS company), I carry with me years of experience in on-boarding strategy, retention management, building up international support teams, and implementing platforms such as Salesforce, Intercom, Zendesk, and Mailchimp.

Aazar Ali Shad

Munich

$60.0/min N/A 0 $1/min

Specializing Growing Business from ZERO to 7-Figures.

James Edsberg

London

$100.0/min N/A 0 $1.67/min

25 years' experience working with entrepreneurs and management teams to help them scale their business from early stage through to IPO. Private Equity advisory, bridging the gap between innovative disruptors with ground-breaking ventures and the disrupted who need those ideas to evolve and might aquire them.

Brian Shea

Norfolk, VA

$100.0/min N/A 0 $1.67/min

20 years Foodservice experience 15 years of Sales experience Restaurant Manager Owned local restaurant and catering operation B2B Foodservice Sales Inbound and Outbound Contact Center Sales and Retention Sales Enablement Quality Assurance Vyond Studios Animator

Alex Tsepko

San Diego

$150.0/min N/A 0 $2.5/min

Cross-border business expert, partner at Skylum, an early investor in Sloika, and growth team leader in Lawrina. I have over 12 years of experience in scaling up international businesses. My core strengths are customer acquisition, retention management and strategic partnerships.

Rachel Provan

New York, NY

$250.0/min N/A 0 $4.17/min

VP of Customer Success, Consultant, Coach to new Customer Success Leaders and CSMs who want to get promoted to leadership

Joakim Thörn

Stockholm

$150.0/min N/A 8 $2.5/min

Swedish Entrepreneur. Co-founder of Effectly. Customer Engagement Transformist. Father of two, husband, speaker, Helping companies deliver amazing customer experiences. Passionate about how personal emotional connections creates significant greater shared value.

Vlad Iorga CBT

London, UK

$120.0/min N/A 0 $2/min

Passionate about humans, what makes them click, neuromarketing, gamification, motivation and all things behavioural economics, or nudges,we also call those subtle things that makes us buy, buy like there's not tomorrow ;) P.S I work with start-ups that have CSR implemented in their budget. #karmaneverforgets

Phil Volkaerts

Bangkok

$120.0/min N/A 0 $2/min

Resourceful Multi-Cultural Executive offering an history of successes coordinating and monitoring operations across various countries in Asia and Europe. Effective leader and problem-solver dedicated to streamlining operations to improve Customers’ experiences, decrease costs and promote organizational efficiency. Highly committed to maintain quality of services and products to attract and retain Customers.

Aggelos Mouzakitis

Athens, Greece

$250.0/min N/A 0 $4.17/min

Specialised in strategies that increase ARR without extra marketing: PLG, Pricing, Churn, Positioning

Kevin Dykes

Berlin Area, Germany

$100.0/min N/A 0 $1.67/min

I am Co-Founder / CEO of @retentiongrid in Berlin, Germany. I talk to customers, shape strategy, and forge partnerships. I’m a career B2B software entrepreneur in cloud, SaaS, and SMB marketing automation. I have been building web technology companies since 1996, with a primary focus on product, go-to-market, strategy, and growth.

Rachel Ergo

Austin, Texas

$250.0/min N/A 5 $4.17/min

Developed foundational demand generation and go to market strategies for more than 30 early-stage startups and 70 growth stage organizations.

Irina Barskiy

Brooklyn, NY

$120.0/min N/A 16 $2/min

An experienced marketing professional & entrepreneur that has demonstrated versatility across a range of marketing specialties including customer acquisition, retention, both digital and traditional advertising, eCommerce, SEO/SEM, analytics, email & affiliate marketing, social media, and more.

Helen Dewdney

London UK

$120.0/min N/A 0 $2/min

I have complained effectively for over 4 decades! Now an established consumer champion, columnist, best-selling author and blogger, I support companies though transformation and continual improvements in customer service. I am in the unique position of hearing what consumers think about customer service and what changes they would like to see. I work with businesses using customer insights and perspectives to reduce financial and reputational risk and impact on vulnerable customers and increase sales. I am a practised, dynamic, inventive and resourceful leader of change. Having run numerous projects and programmes, I strive for continuous improvement in my own work and in service delivery and regularly identify and develop opportunities. One of my particular strengths is that I am not hung up on sales speak, the way you have always done it, based on what you think customers want and how they work or what analysts think. I tell you straight what customers want. Some of the things I can help you with, how to: • keep customers happy • treat your customers as individuals • manage expectations • exceed expectations • deal with difficult customers • turn customers into superfans who rave about you and drive more custom to you Do you have customers who: • make your job difficult because you don’t know what they are complaining about? • don’t know what they want? • shout and rant at you and your staff and complain about your processes and want to escalate issues? • complain about issues that are difficult for you to address? • have concerns about how you may be serving vulnerable customers and the risks associated with this? With a no-nonsense, engaging and informative direct style, I am happy to discuss anything round customer service and complaint handling! Author of "How to Complain: The Essential Consumer Guide to Getting Refunds Redress and Results!", "101 Habits of an Effective Complainer". Author of report "Whirlpool - The Tumble Dryer Story Without the Spin" which outlines what happened up until April 2018. Co-author of investigative reports Ombudsman Omnishambles: Serious unresolved issues affecting the operation of the ombudsman ADR system in the UK. 22 June 2016 and More Ombudsman Omnishambles: The UK ADR landscape 20 months on… 28 February 2018. The reports outline the state of Alternative Dispute Resolution provision and the failures with approval and monitoring in the unregulated sectors within the UK.

Federico Pascual

Montevideo, Uruguay

$200.0/min N/A 0 $3.33/min

Zack Wenthe

Fort Worth, Texas

$150.0/min N/A 4 $2.5/min

Marketing and Behavioral Consultant with experience in companies from 1 man operations to Fortune 100. Social Media, Digital, Traditional, and more. Coaching and Advisor.

Katie Myers

Denver, CO

$120.0/min N/A 4 $2/min

CEO and Founder of Pure Communication LLC * Customer Loyalty and Retention Expert * Advisor * Follow-Up Specialist and Trainer

ZACHARY SKAGGS

Cleveland, TN

$100.0/min N/A 0 $1.67/min

I am a product owner and PSM II certified scrum master for a medium sized WordPress businesses. I have more than 15 years in customer service experience, much of which was also spent learning how to apply agile principles to my work environment. Most recently I have been the driving force behind scaling support and development for the Ninja Forms WordPress plugin from 200,000 users to more than one million users.

Nelson Bruton

Jacksonville, Florida Area

$250.0/min N/A 19 $4.17/min

President at Interchanges.com. Lover of life. Full of energy. Great listener. Open to learning. Problem solver. Strategic thinker. Nearly a decade of expertise in helping companies leverage the Internet to grow revenues both in Ecommerce and lead generation initiatives.

Giancarlo Cobino

Pisa

$250.0/min N/A 0 $4.17/min

Machine Learning Expert, developed various recommender systems and churn analysis Engine

Antoinette Forth

Buffalo, NY

$200.0/min N/A 0 $3.33/min

Founding partner of Walkabout Collaborative, helping independent consultants, professionals and executives build the life and income they want.

Jeff Weinberger

San Francisco Bay Area

$500.0/min N/A 14 $8.33/min

Founder, DS3. Focused on helping business build deeper customer relationships and increasing renewals and repeat business. Disruptive marketer, business of sustainability maven, geek, writer.

Ramonica Gamble

Mobile, AL

$60.0/min N/A 0 $1/min

Mid-level/multi-store manager from a national company 20 years experience . Customer service, customer retention, customer service training. Southern hospitality has helped me resolved some of the toughest issues.

Elliott Davidson

Nottingham, UK

$150.0/min N/A 0 $2.5/min

Helping eCommerce businesses scale through a proven growth framework | Doing 7 figures annually through my own stores. Founder of Contrast, an eCommerce marketing agency based in Nottingham, UK. Owner of Fancy Dress World, Unsponsored & Internet Gardener online eCommerce stores.

Rosie Pringle

New York, NY

$150.0/min N/A 0 $2.5/min

Founder @junglemethod. Previously product design / front-end development consultant at media startups, user experience at brand agencies. Focused on the intersection of brand and user experience psychology.