Customer Retention – Advice from Experts

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Customer Retention

Austin, TX

$350.0/min 4.8 71 $5.83/min

Head of Growth Marketing at Stripe. Previously led performance marketing at Adobe and customer acquisition and email for e-commerce, online publishing, on-demand services and life & health insurance.

James Scott

Atlanta, GA

$200.0/min 5.0 10 $3.33/min

Internationally-recognized Customer Success expert. Co-author of the world's first Customer Success training program, which has now certified over 19,000 CSMs. I help companies work out how to operationalize Customer Success and where to focus their time for maximum impact. I focus on providing practical and actionable advice that can have an immediate impact. Let's talk!

Jonathan Simon

Ottawa, ON Canada

$200.0/min 5.0 30 $3.33/min

I can show you how to market and monetize your app. I am a mobile strategist and digital marketer. As the former Director of Marketing at Magmic, I have worked with global brands like Scattergories, Rubik's Cube, Phase 10, and Skip-Bo. I have implemented user acquisition strategies across iOS, Android, BlackBerry, Windows, and Facebook which has resulted in millions of downloads. I also implemented mobile monetization techniques that increased revenue by 500%. Contact me if you want to get users and increase your revenue. I've spoken about app marketing strategy and ad monetization at numerous events including Casual Connect, Mobile Apps Unlocked, OIGC, and would be happy to share my knowledge with you. If you message me and I can't help you, I promise I won't waste your time or money.

Jevin Maltais P.Eng

Montreal, Canada

$200.0/min 4.9 8 $3.33/min

Concierge MVPs, Kissmetrics, Mixpanel, Intercom, Segment and Google Analytics specialist. Co-Host of BuiltInADayPodcast.com

S.R. Ahlqvist

Santa Monica, CA

$250.0/min 5.0 9 $4.17/min

PhD in Quantitative Social Psychology. Expert in user research, survey design, and usability testing.

Joey Coleman

Minneapolis, Minnesota

$500.0/min 5.0 6 $8.33/min

When organizations like Hyatt Hotels, NASA, Deloitte, Volkswagen Australia, and Zappos need to boost the experience of their customers and employees, they call on Joey Coleman for assistance. For almost twenty years, Joey has helped organizations retain their best customers and top employees - turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days ® methodology (detailed in his #2 Wall Street Journal Best Selling Book - Never Lose a Customer Again) helps fuel successful customer experience endeavors at companies and organizations around the world. His upcoming book (Never Lose an Employee Again - Spring 2023) will offer a framework for engaging and retaining your top team members. As a recognized expert in customer and employee experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention-grabbing experiences. He works with companies ranging from small VC- funded start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between. Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, and honed his communications and messaging skills at the White House. His design and artwork has been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (50 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys spending time at his home in the midwest, building LEGO sets and reading bedtime stories with his wife and two young sons.

Michel Falcon

Vancouver, Canada Area

$500.0/min 5.0 21 $8.33/min

By building the right customer and employee experience strategies and initiatives, I help companies understand their customers behaviours and employees better to make their business more profitable and grow market share. Check out my website (www.michelfalcon.com) to learn more about me and my experience. Also, download my free ebook, "The 28 Traits of Organizations Who Are Customer Experience Titans."

Chris Woodard

Greater New York City Area

$150.0/min 5.0 15 $2.5/min

Customer centric marketer with 20+ years experience and passion for enhancing the customer journey through customer experience, product management, direct marketing, engagement retention & loyalty for consumer web & mobile. Currently: startup consultant/advisor. Past: VP Retention at The Farmer's Dog, Vice President, Customer Journey Management at FreshDirect, CMO at Noom, VP of Customer Engagement & Ops at BuyWithMe, Director CRM at WeightWatchers.com, Sr. Mgr at Barnes&Noble.com

Josh Weissburg

Boulder, CO

$400.0/min 4.9 10 $6.67/min

I will help you communicate why your product exists and how it can make your customer's life better. This is the fundamental communication problem for new businesses, and it's the problem I built my company Outbound to solve (now as part of Zendesk).

Mike & Rick Tielemans

Playa Del Carmen, MX

$250.0/min 4.7 6 $4.17/min

We believe the future belongs to those who understand how to unify a group of strangers on the internet. When you have Brand Legacy you have lifetime customers who pay, stay, and buy everything you create. People hire us to create lifetime customers. We call them Brand Citizens because your brand becomes apart of their identity. Book a call if you want to steal of our ideas in one of the following categories: + marketing message / brand narrative + trial conversions + community management + community engagement / user generated content + retention don't be a ME TOO brand...

Ed Gagnon

Charlotte, NC

$250.0/min 5.0 7 $4.17/min

Entrepreneur, Founder of CSS, Inc. - CX and Client Retention/Growth Consultancy. 20+ Years Helping Clients Think Strategically and Grow with Existing Clients

Ari Klein

San Francisco

$300.0/min 4.9 1 $5/min

Currently: Platform Partnerships at Facebook. Previously, 10 years experience building Customer Success and Partnerships strategy at early-stage B2B SaaS and enterprise software companies. Former VP of Customer Success at Vim, Inc. and advisor to Polymail and Knowtions. Prior, Head of Customer Success at DocSend, Director of Customer Success at CrowdFlower where I led the transition from a managed services GTM model to a PaaS offering and built our account management practice from the ground up. Love cycling, cooking, and mezcal. Originally from Argentina.

Srikrishnan Ganesan

$100.0/min 5.0 8 $1.67/min

I can help with: metrics/analytics for products, mobile app user retention, product management, running product teams. Ex- Entrepreneur (acquired by Freshworks Inc), experienced Product Manager (consumer tech, mobile apps). Previously Head of Product at start-up with over 20 million app downloads and industry leading usage metrics.

Grant Hosford

Greater Los Angeles Area

$250.0/min 5.0 1 $4.17/min

Entrepreneur, Advisor and Data-Driven Marketer. Expert in performance marketing, customer acquisition, start-up operations, lean start-up methods and B2C internet businesses. Bike nut.

Ankit Agarwal

India

$120.0/min 5.0 1 $2/min

Startup Doer and Advisor - @Cred, @Epigamia, @lovefromyours & more | Ex-Head of Growth @Uber_Indi |Grew @Uber Eats from 0 to 3M monthly users| Know a thing or two about holistic user growth, building growth teams and performance marketing & CRM

Cleyton Messias

San Paulo

$200.0/min 4.5 1 $3.33/min

Product Manager and Founder at Trustvox. Software Developer. Entrepreneur. Product.

Thomas Connery

Myrtle Beach, SC

$120.0/min 5.0 1 $2/min

Strategic or senior customer success manager and host of the Talking Customer Success podcast. I help junior or new customer success managers with career growth, support CS operations, and can advise CS leaders on common challenges based on my experience.

Kareem Mayan

Vancouver

$200.0/min 5.0 2 $3.33/min

Full-stack PM. Co-founded SocialWOD (sold 2014) and eduFire (sold 2010). Ask me about bootstrapping a business, and activating and retaining customers.

Taylor Sicard

Ottawa, Canada & New York City

$250.0/min 5.0 3 $4.17/min

Expert in ecommerce strategy, growth and marketing. I was an early employee at Shopify, building and scaling their partner ecosystem. Since then I've started numerous Shopify Plus stores and have sold hundreds of millions of dollars of items online (profitably!). I have consulted or advised some of the biggest Shopify stores that have sold $100M+ annually in addition to advising some of the biggest Shopify Apps. I can help with: -brand strategy -customer acquisition -increasing AOV -customer retention -selecting the right tools for your store (ESP, lead capture, loyalty, subscription, etc) -wholesale/retail -many more!

Josh Beaty

Raleigh-Durham, North Carolina Area

$150.0/min 5.0 1 $2.5/min

Head of Social Marketing & Community at Diamond Candles - an Internet Retailer Hot 100 Brand. Develop community management, retention, social marketing strategy and customer product experience.

Katie Christian

Atlanta, GA

$200.0/min 5.0 4 $3.33/min

Current Head of Customer Success at Calendly, building the CS Team from Scratch. Previously created and scaled the Salesloft Customer Success team to support all post-sale efforts (Success, Support & Onboarding) as we grew scaled beyond $35M in '14-'18. Let's talk.

Shadi Paterson

London

$200.0/min 5.0 2 $3.33/min

Growth Hacker at Rainmakers, co-founder and Head Influence Marketer at theludi, seasoned speaker on Growth, Retention and Customer Happiness. From 0 - 1000 in no time at all.

Amrita Chandra

Toronto, Canada

$300.0/min 5.0 8 $5/min

Startup marketer and Jobs to Be Done practitioner. I can help you better understand your customers, and use those insights for customer acquisition and retention.

Cat Whitley

Omaha NE

$150.0/min 5.0 1 $2.5/min

I have 18 years of customer service experience. In as little as 1 hour, I can elevate your customer service, and website to garner better customer retention and experience. Guaranteed. I help companies create a better customer service experience. I also enjoy traveling, and hanging out with my dog.

Jeannie Walters

Greater Chicago Area

$400.0/min 4.0 0 $6.67/min

Brands like Orangetheory Fitness, Allstate, Bath and Body Works, Citrix and many others have trusted customer experience speaker, writer and consultant Jeannie Walters. More than 15 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth customer experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. TEDx speaker and CEO of Experience Investigators

Josh McKissock

$120.0/min 5.0 0 $2/min

Customer Success Leader with ample experience running successful teams in SaaS / Marketing Tech Businesses. Expertise: Onboarding, Customer Success Management, Account Management, and Leadership

Peter Bocian

Los Angeles, CA

$100.0/min N/A 0 $1.67/min

Former Head of Customer Success at SimpleOrder (a recently acquired SaaS company), I carry with me years of experience in on-boarding strategy, retention management, building up international support teams, and implementing platforms such as Salesforce, Intercom, Zendesk, and Mailchimp.

Aazar Ali Shad

Munich

$60.0/min N/A 0 $1/min

Specializing Growing Business from ZERO to 7-Figures.

Guclu Bilgi

Dublin

$120.0/min N/A 0 $2/min

Güçlü excels in designing business, sales, and product models for service-oriented small or large businesses. With over a decade of experience in roles at Zendesk, LinkedIn, Oracle, and Microsoft, Bilgi is skilled in sales playbook design, market research, and building strong client relationships. His focus on digital transformation, business solutions, HR Tech and marketing enables him to offer a multi-dimensional approach to business tasks, problems and targets.

Syed Junaid Sarwar

London

$60.0/min N/A 0 $1/min

Former Customer service and support advisor for Ibex solutions, worked for Walmart, Square Trade and HR For Health.

Rogerio Perez

Brazil

$200.0/min N/A 0 $3.33/min

• Customer Experience Executive with extensive strategy and practice on Customer Support, Onboarding, Professional Services and Customer Success. • Experience on creating Customer Experience areas from scratch or scaling operations for exponential growth companies with efficiency and sustainability. • Skilled on balancing strategy with operations for companies in transformation to become Customer Centric. • Innovative problem-solving thinking through an analytical and process-oriented mindset. • Creative leader that inspires and develops teams to provide a world-class Customer Services, improving humanity's relationship with technology. • Excellent communication, presentation, interpersonal, and language skills.

James Edsberg

London

$100.0/min N/A 0 $1.67/min

25 years' experience working with entrepreneurs and management teams to help them scale their business from early stage through to IPO. Private Equity advisory, bridging the gap between innovative disruptors with ground-breaking ventures and the disrupted who need those ideas to evolve and might aquire them.

Shirley Coello

Atlanta, GA

$500.0/min N/A 0 $8.33/min

I have a degree in business administration, and over 2 decades of serving customers. I am a member of the National Society of Leadership and Success. I have been licensed in property & casualty insurance. I have almost a decade of experience in health insurance benefits, claims, and policies, over 5 years specifically in the medical equipment industry. I have over 5 years of digital marketing education from top entrepreneurs, and over 2 decades of sole proprietorship.

Rachel Provan

New York, NY

$250.0/min N/A 0 $4.17/min

VP of Customer Success, Consultant, Coach to new Customer Success Leaders and CSMs who want to get promoted to leadership

Alex Tsepko

San Diego

$150.0/min N/A 0 $2.5/min

Cross-border business expert, partner at Skylum, an early investor in Sloika, and growth team leader in Lawrina. I have over 12 years of experience in scaling up international businesses. My core strengths are customer acquisition, retention management and strategic partnerships.

Ryan Shadrin

Portland, Maine

$100.0/min N/A 0 $1.67/min

I've achieved incredible results for some of the best known, most loved brands in the world. And I'd love to bring that experience and expertise to your business, no matter the size, the stage, the crisis, or the opportunity. Let's build something amazing.

Brian Shea

Norfolk, VA

$100.0/min N/A 0 $1.67/min

20 years Foodservice experience 15 years of Sales experience Restaurant Manager Owned local restaurant and catering operation B2B Foodservice Sales Inbound and Outbound Contact Center Sales and Retention Sales Enablement Quality Assurance Vyond Studios Animator

Joakim Thörn

Stockholm

$150.0/min N/A 8 $2.5/min

Swedish Entrepreneur. Co-founder of Effectly. Customer Engagement Transformist. Father of two, husband, speaker, Helping companies deliver amazing customer experiences. Passionate about how personal emotional connections creates significant greater shared value.

Vlad Iorga CBT

London, UK

$120.0/min N/A 0 $2/min

Passionate about humans, what makes them click, neuromarketing, gamification, motivation and all things behavioural economics, or nudges,we also call those subtle things that makes us buy, buy like there's not tomorrow ;) P.S I work with start-ups that have CSR implemented in their budget. #karmaneverforgets

Irina Barskiy

Brooklyn, NY

$120.0/min N/A 16 $2/min

An experienced marketing professional & entrepreneur that has demonstrated versatility across a range of marketing specialties including customer acquisition, retention, both digital and traditional advertising, eCommerce, SEO/SEM, analytics, email & affiliate marketing, social media, and more.

Rachel Ergo

Austin, Texas

$250.0/min N/A 5 $4.17/min

Developed foundational demand generation and go to market strategies for more than 30 early-stage startups and 70 growth stage organizations.

Kevin Dykes

Berlin Area, Germany

$100.0/min N/A 0 $1.67/min

I am Co-Founder / CEO of @retentiongrid in Berlin, Germany. I talk to customers, shape strategy, and forge partnerships. I’m a career B2B software entrepreneur in cloud, SaaS, and SMB marketing automation. I have been building web technology companies since 1996, with a primary focus on product, go-to-market, strategy, and growth.

Renard Machado

Nashville

$200.0/min N/A 0 $3.33/min

I build up capabilities on people and their business through effective actions and consistent results. Renard is a seasoned Business Development professional with a solid track record on Commercial Excellence for CPGs and Retailers. He has an active USA L2 Work Visa and is based on Nashville, TN with his wife. Mr. Machado has +15 yrs of experience conducting several Transformational Projects on Commercial Excellence. He served for +1 year as Director of Corporate Transformation for Alvarez & Marsal in Brazil after 7+ yrs acting as General Manager and Head of Business Unit in two major brazilian retailers, GPA and Hortifruti Natural da Terra — a Private Equity invested company from Partners Group. You may find 40+ professional recommendations on the bottom of his LinkedIn profile. Renard holds an MBA from Cornell University, a Master in Management from FGV and a Bachelor of Engineering from PUC-Rio — positioned in the top 1-5% cohorts. He has also pursued three Executive Educations covering different business perspectives: Lean Six Sigma & Applied Statistics at MIT, Emerging Economies at Wharton and Financial Analysis at Coppead-UFRJ. In 2013, Mr. Machado build up a Business & Leadership Mentoring program that reached great impact among +200 leaders and +30 companies in Latam. Renard currently serve as a Mentor for MIT and HyperXP in a group of entrepreneurs and young talents in Brazil and USA. He acts as Angel Investor for Urca Angels since 2020.

Priti Mishra

New Delhi, India

$60.0/min N/A 0 $1/min

14+ years of comprehensive experience in Customer Service & Escalations on various gamut of operations-related activities. Specialization in Operation, Client & Team Management, Compliance & ability to work with a diverse team in virtual set-ups with a 'Can Do' attitude.

Jeff Weinberger

San Francisco Bay Area

$500.0/min N/A 14 $8.33/min

Founder, DS3. Focused on helping business build deeper customer relationships and increasing renewals and repeat business. Disruptive marketer, business of sustainability maven, geek, writer.

Phil Volkaerts

Bangkok

$120.0/min N/A 0 $2/min

Resourceful Multi-Cultural Executive offering an history of successes coordinating and monitoring operations across various countries in Asia and Europe. Effective leader and problem-solver dedicated to streamlining operations to improve Customers’ experiences, decrease costs and promote organizational efficiency. Highly committed to maintain quality of services and products to attract and retain Customers.

Aggelos Mouzakitis

Athens, Greece

$250.0/min N/A 0 $4.17/min

Specialised in strategies that increase ARR without extra marketing: PLG, Pricing, Churn, Positioning

Irit Eizips

$250.0/min N/A 0 $4.17/min

I am help subscription-revenue based companies who place customer success as a top priority. Projects typically include defining and implementing the customer journey, customer campaigns, customer success playbooks, customer maturity scoring model as well as customer success reports and dashboards. I'm an expert on onboarding, change management and creating powerful QBR sessions that will transform your customer journey.

Pamela Herrmann

Denver, CO

$250.0/min N/A 0 $4.17/min

Want to increase your customer engagement? There are 3 changing marketing forces at play in your business that influence your ability to get and keep customers. The economy, social and technology. Is your business adapting? My expertise is in finding the lost opportunities, gaps and blind spots that when corrected, result in higher profits.

Federico Pascual

Montevideo, Uruguay

$200.0/min N/A 0 $3.33/min