Customer Retention – Advice from Experts

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Customer Retention

San Francisco, CA

$350.0/min 4.8 67 $5.83/min

Adobe Director of Engagement Marketing. Previously led performance marketing, customer acquisition and email for e-commerce, online publishing, on-demand services and life & health insurance.

Jonathan Simon

Ottawa, ON Canada

$150.0/min 5.0 22 $2.5/min

I can show you how to market and monetize your app. I am a mobile strategist and digital marketer. As the former Director of Marketing at Magmic, I have worked with global brands like Scattergories, Rubik's Cube, Phase 10, and Skip-Bo. I have implemented user acquisition strategies across iOS, Android, BlackBerry, Windows, and Facebook which has resulted in millions of downloads. I also implemented mobile monetization techniques that increased revenue by 500%. Contact me if you want to get users and increase your revenue. www.jonathanlsimon.com I've spoken about app marketing strategy and ad monetization at numermous events including Casual Connect, Mobile Apps Unlocked, OIGC, and would be happy to share my knowledge with you. If you message me and I can't help you, I won't waste your time.

S.R. Ahlqvist

Santa Monica, CA

$150.0/min 5.0 7 $2.5/min

PhD in Quantitative Social Psychology. Expert in user research, survey design, and usability testing.

Chris Woodard

Greater New York City Area

$150.0/min 5.0 13 $2.5/min

Customer centric marketer with 20+ years experience and passion for enhancing the customer journey through customer experience, product management, direct marketing, engagement retention & loyalty for consumer web & mobile. Currently: Vice President, Customer Journey Management at FreshDirect, startup consultant/advisor. Past: CMO at Noom, VP of Customer Engagement & Ops at BuyWithMe, Director CRM at WeightWatchers.com, Sr. Mgr at Barnes&Noble.com

James Scott

Atlanta, GA

$175.0/min 5.0 1 $2.92/min

Customer Success Expert. I can help early stage companies work out how best to operationalize Customer Success and where to spend their time for maximum impact. Less theory, more practical tips and faster results.

Jevin Maltais P.Eng

Montreal, Canada

$200.0/min 4.9 8 $3.33/min

Concierge MVPs, Kissmetrics, Mixpanel, Intercom, Segment and Google Analytics specialist. Co-Host of BuiltInADayPodcast.com

Ed Gagnon

Charlotte, NC

$250.0/min 5.0 5 $4.17/min

Entrepreneur, Founder - Customer Service Solutions, Inc. Retaining/Growing Business for Clients since '98. Big on Family, Golf, Sports, and Thinking Strategically About Internal/External Performance

Josh Weissburg

San Francisco, California

$175.0/min 4.9 9 $2.92/min

I figure out how to engage with customers in a way that makes them happy they signed up. Usually, this means businesses need to send fewer, better messages by paying close attention to customers as individuals. I founded Outbound.io to help solve this problem.

Anton Simonovskiy

Digital nomad

$250.0/min 5.0 8 $4.17/min

1. Helping companies reach their ICO goals. 2. Helping companies world-wide become data-driven and optimise their conversions and funnels. 1) Building measurement framework and implement in Google Analytics, Amplitude or KISSmetrics. 2) Developing conversion rate optimisation strategy and execute it (including A/B testing). 3) Funnel optimization. // Self-motivated digital nomad (http://stony.me/about/), passionate about data science and Brazilian dance called forro.

Michel Falcon

Vancouver, Canada Area

$500.0/min 5.0 21 $8.33/min

By building the right customer and employee experience strategies and initiatives, I help companies understand their customers behaviours and employees better to make their business more profitable and grow market share. Check out my website (www.michelfalcon.com) to learn more about me and my experience. Also, download my free ebook, "The 28 Traits of Organizations Who Are Customer Experience Titans."

Kareem Mayan

Vancouver

$200.0/min 5.0 2 $3.33/min

Full-stack PM. Co-founded SocialWOD (sold 2014) and eduFire (sold 2010). Ask me about bootstrapping a business, and activating and retaining customers.

Grant Hosford

Greater Los Angeles Area

$250.0/min 5.0 1 $4.17/min

Entrepreneur, Advisor and Data-Driven Marketer. Expert in performance marketing, customer acquisition, start-up operations, lean start-up methods and B2C internet businesses. Bike nut.

Cleyton Messias

San Paulo

$100.0/min 4.5 1 $1.67/min

Head of Customer Success and Founder at Trustvox. Software Developer. Entrepreneur.

Sonya Lee

Greater Los Angeles Area

$150.0/min 5.0 34 $2.5/min

Startup consultant with 15 years of experience in the Entertainment, Digital Media, Commerce and Startup space in Los Angeles. With a strong passion for user experience, UI design, product development and branding, Sonya took brands for Warner Bros., Disney, Fox, MGM and ABC and developed strategically interactive experiences. Known for her collaborative work-style and friendly approach, Sonya provides a unique design approach to taking projects from concept through launch. She offers high level and big picture insight and strategically translates ideas into functional and engaging interactive end-products. Sonya also the CEO of Wine & Food Travel and Co-Founder of Santé D'Or Animal Rescue Group.

Josh Beaty

Raleigh-Durham, North Carolina Area

$150.0/min 5.0 1 $2.5/min

Head of Social Marketing & Community at Diamond Candles - an Internet Retailer Hot 100 Brand. Develop community management, retention, social marketing strategy and customer product experience.

Srikrishnan Ganesan

$100.0/min 5.0 8 $1.67/min

I can help with: metrics/analytics for products, mobile app user retention, product management, running product teams. Ex- Entrepreneur (acquired by Freshworks Inc), experienced Product Manager (consumer tech, mobile apps). Previously Head of Product at start-up with over 20 million app downloads and industry leading usage metrics.

Shadi Paterson

London

$200.0/min 5.0 2 $3.33/min

Growth Hacker at Rainmakers, co-founder and Head Influence Marketer at theludi, seasoned speaker on Growth, Retention and Customer Happiness. From 0 - 1000 in no time at all.

Amrita Chandra

Toronto, Canada

$300.0/min 5.0 8 $5/min

Startup marketer and Jobs to Be Done practitioner. I can help you better understand your customers, and use those insights for customer acquisition and retention.

Joey Coleman

Evergreen, Colorado

$500.0/min 5.0 1 $8.33/min

When organizations like Hyatt Hotels, NASA, Deloitte, the World Bank, and Zappos need to boost their customers' experience, they call on Joey Coleman for assistance. For over a decade, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days ® methodology helps fuel successful customer experience endeavors at companies and organizations around the world. As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention- grabbing customer experiences. He works with companies ranging from small VC- funded start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between. Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, and honed his communications and messaging skills at the White House. His design and artwork has been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (45 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys watching magnificent sunsets from his mountain-top home in Colorado with his wife and two young sons.

Giancarlo Cobino

Pisa

$250.0/min N/A 0 $4.17/min

Machine Learning Expert, developed various recommender systems and churn analysis Engine

Rosie Pringle

New York, NY

$150.0/min N/A 0 $2.5/min

Founder @junglemethod. Previously product design / front-end development consultant at media startups, user experience at brand agencies. Focused on the intersection of brand and user experience psychology.

Michael Elliott

Columbus, OH Area

$60.0/min N/A 0 $1/min

Sales - Social Media - Customer Happiness ***** Drawing from my successful background in sales, marketing, and customer happiness, I help small business and individuals achieve their goals and increase revenue through simple steps and techniques. As a consultant, coach, & trainer I provide knowledge and resources on several aspects of sales

Katie Rogers

Atlanta, GA

$100.0/min N/A 0 $1.67/min

Known for my drive for results and an eye for customer satisfaction. Created and scaled a Services Dept. to support all post sale efforts (Client Success, Support & Training) as we grew 2,000% in 2014 & 2015. Let's talk.

Mark Colgan

London

$150.0/min N/A 0 $2.5/min

I help B2B SaaS businesses grow their business by acquiring, retaining and scaling customers using Marketing Automation

Ramonica Gamble

Mobile, AL

$60.0/min N/A 0 $1/min

Mid-level/multi-store manager from a national company 20 years experience . Customer service, customer retention, customer service training. Southern hospitality has helped me resolved some of the toughest issues.

Kevin Dykes

Berlin Area, Germany

$100.0/min N/A 0 $1.67/min

I am Co-Founder / CEO of @retentiongrid in Berlin, Germany. I talk to customers, shape strategy, and forge partnerships. I’m a career B2B software entrepreneur in cloud, SaaS, and SMB marketing automation. I have been building web technology companies since 1996, with a primary focus on product, go-to-market, strategy, and growth.

Christian Salazar

oshkosh, wi

$60.0/min N/A 8 $1/min

I am responsible for sharing the success of our clients to automotive dealerships nationwide. My growing team of sales professionals and the passion they bring to the office and industry is a force within our market space. DealerFire not only provides captivating and responsive web designs but also employs a team of creative content writers. Our content team is responsible for creating inbound leads for automotive dealerships. DealerFire clients experience success using content to create inbound organic leads through the use of unique content and a pleasing website experience. First party leads allow clients the freedom to eliminate third party listing and lead providers saving the dealership money and producing faster sales. I will continue to spread the word.

Joakim Thörn

Stockholm

$150.0/min N/A 8 $2.5/min

Swedish Entrepreneur. Co-founder of Effectly. Customer Engagement Transformist. Father of two, husband, speaker, Helping companies deliver amazing customer experiences. Passionate about how personal emotional connections creates significant greater shared value.

Rachel Ergo

Dallas, Texas

$250.0/min N/A 5 $4.17/min

Growth Strategist & Full-Stack Marketer. Chief Strategy Officer at Inturact. Helped more than 70 Startups and SMEs develop and deploy the necessary strategies and tactics to reach their growth objectives.

Federico Pascual

Montevideo, Uruguay

$200.0/min N/A 0 $3.33/min

Jeannie Walters

Greater Chicago Area

$200.0/min N/A 0 $3.33/min

Customer experience speaker, writer and consultant with more than 15 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth customer experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. CEO of 360Connext

Irina Barskiy

Brooklyn, NY

$120.0/min N/A 16 $2/min

An experienced marketing professional & entrepreneur that has demonstrated versatility across a range of marketing specialties including customer acquisition, retention, both digital and traditional advertising, eCommerce, SEO/SEM, analytics, email & affiliate marketing, social media, and more.

Zack Wenthe

Fort Worth, Texas

$150.0/min N/A 4 $2.5/min

Marketing and Behavioral Consultant with experience in companies from 1 man operations to Fortune 100. Social Media, Digital, Traditional, and more. Coaching and Advisor.

Vlad Iorga CBT

London, UK

$120.0/min N/A 0 $2/min

Passionate about humans, what makes them click, neuromarketing, gamification, motivation and all things behavioural economics, or nudges,we also call those subtle things that makes us buy, buy like there's not tomorrow ;) P.S I work with start-ups that have CSR implemented in their budget. #karmaneverforgets

Katie Myers

Denver, CO

$120.0/min N/A 4 $2/min

CEO and Founder of Pure Communication LLC * Customer Loyalty and Retention Expert * Advisor * Follow-Up Specialist and Trainer

Annette Franz

Orange County, CA

$350.0/min N/A 0 $5.83/min

Founder and CEO, CX Journey Inc., a boutique customer experience consulting firm. I've spent the last 25 years working with clients to develop CX strategies and (re)design the customer experience and employee experience. Startup advisor. CXPA Board Member. Check out my website: http://www.cx-journey.com/

Antoine Thompson

Atlanta, GA

$60.0/min N/A 0 $1/min

Drives business by focusing on the customer's experience responsible for physical appearance on my site, equipment maintenance, and chemical and supply inventories.Established a solid client base through cold calls ,direct sales ,door-to-door,sites visits ,presentations and generated local interests through community events. Initiated two key partnerships which resulted in 54% revenue growth

ZACHARY SKAGGS

Cleveland, TN

$100.0/min N/A 0 $1.67/min

I am a customer service consultant specializing in small to medium sized WordPress businesses. I have more than 15 years in customer service experience. Most recently I have been the driving force behind scaling support at the WP Ninjas from 200,000 users to more than 700,000+.

Andrew Thompson

Vancouver, Canada

$100.0/min N/A 8 $1.67/min

See my blog at www.andrewthompson.co I am currently the VP of Growth at RESAAS. I have experience as a VP of Engineering, team lead and software engineer architecting and implementing desktop, web and mobile products in the medical, financial, digital media and social media sectors.

Jeff Weinberger

San Francisco Bay Area

$500.0/min N/A 14 $8.33/min

Founder, DS3. Focused on helping business build deeper customer relationships and increasing renewals and repeat business. Disruptive marketer, business of sustainability maven, geek, writer.

Nelson Bruton

Jacksonville, Florida Area

$250.0/min N/A 19 $4.17/min

President at Interchanges.com. Lover of life. Full of energy. Great listener. Open to learning. Problem solver. Strategic thinker. Nearly a decade of expertise in helping companies leverage the Internet to grow revenues both in Ecommerce and lead generation initiatives.

Ari Klein

San Francisco

$150.0/min N/A 0 $2.5/min

Head of Customer Success at DocSend and advisor to Knowtions. Previously, Director of Customer Success at CrowdFlower. Led the transition from a Managed Services approach to a SaaS offering and built the account management practice. Skier, cyclist, and cooking enthusiast. Originally from Buenos Aires, Argentina.

Kevin Thang

Sydney, Australia

$300.0/min N/A 0 $5/min

MBA Exec Candidate @ AGSM | Commercial Finance | Data Enthusiast | Tableau | SAAS Analytics

Michael Grosheim

Four Oaks, North Carolina

$60.0/min N/A 0 $1/min

I'm a Growth Hacker. I specialize in marketing, branding, seo, web design and development; I help build, grow and maintain brands, like yours. I'm an Entrepreneur, Activist, Writer, Speaker, Humanitarian, Consultant, Geek, New Yorker, Father, Dog Lover & so much more.

Ruud Verduin

Amsterdam, The Netherlands

$300.0/min N/A 0 $5/min

25 years of experience with customer engagement, customer experience management, customer relationship management (CRM) and database marketing consulting.

Noah Fleming

Ontario, Canada

$500.0/min N/A 0 $8.33/min

Noah Fleming is a consultant, writer and speaker who has helped hundreds of world-class organizations & entrepreneurs experience exponential growth. As the thought leader in marketing effectiveness to improve customer value, Noah brings together strategies around brand loyalty, community building, customer engagement, customer onboarding, alignment of strategy and execution, and customer reactivation.

Thomas Hamilton

Toronto ON

$150.0/min N/A 0 $2.5/min

Finding it difficult to capture new customers? Having trouble keeping customers around? I help SaaS product owners and app developers grow and optimize their businesses. I personally have grown my own marketing agency by 33% and looks like we'll continue that through 2016! Give me a call and let's get to work! *Money Back Guarantee* If at the end of our phone call you are COMPLETELY satisfied and you don't feel like you got your money's worth, just say the word and I'll refund you your entire fee paid to me. Now stop procrastinating and let's hop on a call to get you moving up in the world.

Antoinette Forth

Buffalo, NY

$200.0/min N/A 0 $3.33/min

Founding partner of Walkabout Collaborative, helping independent consultants, professionals and executives build the life and income they want.

Irit Eizips

$250.0/min N/A 0 $4.17/min

I am help subscription-revenue based companies who place customer success as a top priority. Projects typically include defining and implementing the customer journey, customer campaigns, customer success playbooks, customer maturity scoring model as well as customer success reports and dashboards. I'm an expert on onboarding, change management and creating powerful QBR sessions that will transform your customer journey.

Tommy Goh

Singapore

$60.0/min N/A 0 $1/min

10 Years of Sale and Marketing Experience 6 years on Internet marketing Experience Owner of Tech company Owner of Entrepreneurship training company In Singapore Trained 100 of Trainee in entrepreneurship