Customer Retention – Advice from Experts

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Customer Retention

Austin, TX

$1000.0/min 4.8 71 $16.67/min

Head of Growth Marketing at Stripe. Previously led performance marketing at Adobe and customer acquisition and email for e-commerce, online publishing, on-demand services and life & health insurance.

James Scott

Atlanta, GA

$200.0/min 5.0 10 $3.33/min

Internationally-recognized Customer Success expert. Co-author of the world's first Customer Success training program, which has now certified over 19,000 CSMs. I help companies work out how to operationalize Customer Success and where to focus their time for maximum impact. I focus on providing practical and actionable advice that can have an immediate impact. Let's talk!

Jonathan Simon

Ottawa, ON Canada

$200.0/min 5.0 30 $3.33/min

I can show you how to market and monetize your app. I am a mobile strategist and digital marketer. As the former Director of Marketing at Magmic, I have worked with global brands like Scattergories, Rubik's Cube, Phase 10, and Skip-Bo. I have implemented user acquisition strategies across iOS, Android, BlackBerry, Windows, and Facebook which has resulted in millions of downloads. I also implemented mobile monetization techniques that increased revenue by 500%. Contact me if you want to get users and increase your revenue. I've spoken about app marketing strategy and ad monetization at numerous events including Casual Connect, Mobile Apps Unlocked, OIGC, and would be happy to share my knowledge with you. If you message me and I can't help you, I promise I won't waste your time or money.

Jevin Maltais P.Eng

Montreal, Canada

$200.0/min 4.9 8 $3.33/min

Concierge MVPs, Kissmetrics, Mixpanel, Intercom, Segment and Google Analytics specialist. Co-Host of BuiltInADayPodcast.com

Mike & Rick Tielemans - Cult Creators

Toronto, CA

$500.0/min 4.8 9 $8.33/min

After a decade as digital marketers doing lead generation for coaches and consultants, we had a rock bottom realization that marketing changes all the time but there's one variable that never does... The brain inside the buyer. That's when we started studying cults, cult brands, and buyer psychology to understand how to build something people WANT to pay you for. And we found the secret to customer attraction comes down to one principle: Humans hate to be sold, but they NEED to belong. And we can leverage this existential need for tribal belonging to make them want to buy, and buy-in for life. That's how we turned a failed fitness membership into $1.2 million in 18 months (with one member getting the brand tattooed across his entire forearm) because they wanted to pay, engage, and belong to the tribe. There's never been a better time to build a paid community so you can get paid every day to change lives at scale and do what you love with the people you like. But most community creators are losing members and repelling signups because they're selling the membership, not the mission. If you're trying to sell courses, coaching, and content - you're going to have a hard time getting buy-in because people don't want to pay for information or coaching or community they don't have time for. You're working against human nature. That's why we don't sell the membership, we sell the mission. And we created a framework for building "mission-based offers" that get psychological buy-in so the right members want to pay and engage and stay because this is where they belong. This is how you work with human nature to naturally attract the right members and repel the outsiders. If you want help starting or scaling your paid community, book a call and we'll help you craft a mission-based offer to get your next paying members! 螺

S.R. Ahlqvist

Los Angeles, CA

$600.0/min 5.0 9 $10/min

Meta / Instagram UX Researcher and AI early adopter.

Joey Coleman

Minneapolis, Minnesota

$500.0/min 5.0 7 $8.33/min

When organizations like Hyatt Hotels, NASA, Deloitte, Volkswagen Australia, and Zappos need to boost the experience of their customers and employees, they call on Joey Coleman for assistance. For almost twenty years, Joey has helped organizations retain their best customers and top employees - turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days ® methodology (detailed in his #2 Wall Street Journal Best Selling Book - Never Lose a Customer Again) helps fuel successful customer experience endeavors at companies and organizations around the world. His upcoming book (Never Lose an Employee Again - Spring 2023) will offer a framework for engaging and retaining your top team members. As a recognized expert in customer and employee experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention-grabbing experiences. He works with companies ranging from small VC- funded start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between. Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, and honed his communications and messaging skills at the White House. His design and artwork has been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (50 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys spending time at his home in the midwest, building LEGO sets and reading bedtime stories with his wife and two young sons.

Michel Falcon

Vancouver, Canada Area

$500.0/min 5.0 21 $8.33/min

By building the right customer and employee experience strategies and initiatives, I help companies understand their customers behaviours and employees better to make their business more profitable and grow market share. Check out my website (www.michelfalcon.com) to learn more about me and my experience. Also, download my free ebook, "The 28 Traits of Organizations Who Are Customer Experience Titans."

Ed Gagnon

Charlotte, NC

$250.0/min 5.0 9 $4.17/min

Entrepreneur, Founder of CSS, Inc. - CX and Client Retention/Growth Consultancy. 20+ Years Helping Clients Think Strategically and Grow with Existing Clients

Chris Woodard

Greater New York City Area

$300.0/min 5.0 15 $5/min

Customer centric marketer with 20+ years experience and passion for enhancing the customer journey through customer experience, product management, direct marketing, engagement retention & loyalty for consumer web & mobile. Currently: General Manager, Mattie's Treats Past: VP Retention at The Farmer's Dog, Vice President, Customer Journey Management at FreshDirect, CMO at Noom, VP of Customer Engagement & Ops at BuyWithMe, Director CRM at WeightWatchers.com, Sr. Mgr at Barnes&Noble.com

Josh Weissburg

Boulder, CO

$400.0/min 4.9 10 $6.67/min

I will help you communicate why your product exists and how it can make your customer's life better. This is the fundamental communication problem for new businesses, and it's the problem I built my company Outbound to solve (now as part of Zendesk).

Srikrishnan Ganesan

$100.0/min 5.0 8 $1.67/min

I can help with: metrics/analytics for products, mobile app user retention, product management, running product teams. Ex- Entrepreneur (acquired by Freshworks Inc), experienced Product Manager (consumer tech, mobile apps). Previously Head of Product at start-up with over 20 million app downloads and industry leading usage metrics.

Grant Hosford

Greater Los Angeles Area

$250.0/min 5.0 1 $4.17/min

Entrepreneur, Advisor and Data-Driven Marketer. Expert in performance marketing, customer acquisition, start-up operations, lean start-up methods and B2C internet businesses. Bike nut.

Cleyton Messias

San Paulo

$200.0/min 4.5 1 $3.33/min

Product Manager and Founder at Trustvox. Software Developer. Entrepreneur. Product.

Thomas Connery

Myrtle Beach, SC

$120.0/min 5.0 1 $2/min

Strategic or senior customer success manager and host of the Talking Customer Success podcast. I help junior or new customer success managers with career growth, support CS operations, and can advise CS leaders on common challenges based on my experience.

Kareem Mayan

Vancouver

$200.0/min 5.0 2 $3.33/min

Full-stack PM. Co-founded SocialWOD (sold 2014) and eduFire (sold 2010). Ask me about bootstrapping a business, and activating and retaining customers.

Taylor Sicard

Ottawa, Canada & New York City

$250.0/min 5.0 3 $4.17/min

Expert in ecommerce strategy, growth and marketing. I was an early employee at Shopify, building and scaling their partner ecosystem. Since then I've started numerous Shopify Plus stores and have sold hundreds of millions of dollars of items online (profitably!). I have consulted or advised some of the biggest Shopify stores that have sold $100M+ annually in addition to advising some of the biggest Shopify Apps. I can help with: -brand strategy -customer acquisition -increasing AOV -customer retention -selecting the right tools for your store (ESP, lead capture, loyalty, subscription, etc) -wholesale/retail -many more!

Josh Beaty

Raleigh-Durham, North Carolina Area

$150.0/min 5.0 1 $2.5/min

Head of Social Marketing & Community at Diamond Candles - an Internet Retailer Hot 100 Brand. Develop community management, retention, social marketing strategy and customer product experience.

Ankit Agarwal

India

$120.0/min 5.0 1 $2/min

Startup Doer and Advisor - @Cred, @Epigamia, @lovefromyours & more | Ex-Head of Growth @Uber_Indi |Grew @Uber Eats from 0 to 3M monthly users| Know a thing or two about holistic user growth, building growth teams and performance marketing & CRM

Katie Christian

Atlanta, GA

$200.0/min 5.0 5 $3.33/min

Current Head of Customer Success at Calendly, building the CS Team from Scratch. Previously created and scaled the Salesloft Customer Success team to support all post-sale efforts (Success, Support & Onboarding) as we grew scaled beyond $35M in '14-'18. Let's talk.

Jacob Harman

Scottsdale, AZ

$100.0/min 5.0 1 $1.67/min

Building a marketplace? I've spent 10+ years at Turo helping build and scale a leading two-sided marketplace. Built and scaled account management teams, driven growth and retention among high-value hosts, developed incentive programs, and solved complex operational problems across the business. Experienced working directly with small businesses and entrepreneurs to improve performance and grow their businesses. Passionate about solving difficult problems and bringing teams together cross-functionally to accomplish ambitious goals. AI enthusiast who builds Domo apps, coded tools, and custom solutions to solve business problems and improve team efficiency.

Shadi Paterson

London

$200.0/min 5.0 2 $3.33/min

Growth Hacker at Rainmakers, co-founder and Head Influence Marketer at theludi, seasoned speaker on Growth, Retention and Customer Happiness. From 0 - 1000 in no time at all.

Amrita Chandra

Toronto, Canada

$300.0/min 5.0 8 $5/min

Startup marketer and Jobs to Be Done practitioner. I can help you better understand your customers, and use those insights for customer acquisition and retention.

Cat Whitley

Fort Collins, CO

$60.0/min 5.0 1 $1/min

Customer support and technical operations professional with 20+ years of experience spanning SaaS, technical support, customer experience, client operations, CRM administration, and process optimization. Experienced supporting high-growth startups and enterprise-level customers across fast-paced remote environments, with a strong focus on troubleshooting complex issues, improving workflows, and delivering exceptional customer experiences. Known for combining strong technical aptitude with naturally empathetic communication, allowing me to effectively support both customers and internal teams ranging from frontline users to leadership stakeholders. Skilled in SaaS (Including Fintech and Social Media) support operations, escalation management, Salesforce, JIRA administration, QA validation, onboarding, documentation, workflow improvement, and cross-functional collaboration. I specialize in helping businesses improve customer experience operations, streamline support processes, strengthen escalation handling, and bridge the gap between technical systems and human-centered service.

Josh McKissock

$120.0/min 5.0 0 $2/min

Customer Success Leader with ample experience running successful teams in SaaS / Marketing Tech Businesses. Expertise: Onboarding, Customer Success Management, Account Management, and Leadership

Peter Bocian

Los Angeles, CA

$100.0/min N/A 0 $1.67/min

Former Head of Customer Success at SimpleOrder (a recently acquired SaaS company), I carry with me years of experience in on-boarding strategy, retention management, building up international support teams, and implementing platforms such as Salesforce, Intercom, Zendesk, and Mailchimp.

Aazar Ali Shad

Munich

$60.0/min N/A 0 $1/min

Specializing Growing Business from ZERO to 7-Figures.

Irit Eizips

$1000.0/min N/A 0 $16.67/min

Over the past decade, I’ve been recognized with multiple industry recognitions for my contribution to the development of customer success business strategies. As one of the top strategy consultants in CS I've worked with hundreds of software companies to build scalable CS practices. Today, I advise SaaS founders developing tools for Customer Success and customer retention—helping them define product-market fit, messaging, and go-to-market strategies.

varun venugopal

Bengaluru

$60.0/min N/A 0 $1/min

Experienced professional carrying 4+ years in the field of customer service and customer success in different areas of expertise and also have an experience in customer escalations and also having good rate of customer satisfaction

Elyon Matthew

Lagos

$175.0/min N/A 0 $2.92/min

I have worked in customer relations for 8 years plus and have learned a trick or two. let me help you get you business running smoother with my knowledge. You can loose weight with just food and nature. I can tell you exactly why you haven't lost weight or you cannot keep it off. I can help you get rid of the weight and the emotional trauma that comes with it. Believe me, I've been there. Thank you, i am looking forward to talking with you.

Juan Echeverri

Berlin Germany

$200.0/min N/A 0 $3.33/min

Senior CRM Manager @ Hugo Boss. CRM strategist with 18+ years of experience. Achieved 200% incremental revenue growth through automated campaign optimization. Also: internal consultant, audit specialist, and obsessed with customer journey design.

Murad murad

Palestine

$100.0/min N/A 0 $1.67/min

Career Objective: To secure a senior position in a reputable multinational corporation where I can leverage my expertise in sales and business development to create opportunities, drive revenue, and enhance customer satisfaction. Professional Profile: Over 18 years of experience in Sales, Business Development, and Customer Care Management. Proven track record in exceeding sales targets and devising effective sales strategies. Extensive experience in managing sales teams and improving customer service operations. Professional Experience: Sales Manager Telnet – Palestine December 2018 – Present Developed and implemented strategic sales plans to maximize targets. Managed sales and customer service teams, ensuring high customer satisfaction. Enterprises Sales Manager Matrix Group – Jordan January 2018 – November 2018 Coordinated sales representatives' schedules and recruited new sales personnel. Built lasting relationships with customers and met sales quotas. Business Development Manager Trans River Logistics Services LLC – Jordan April 2017 – December 2017 Identified business opportunities and generated new sales revenue. Sales Unit Manager MetLife – Jordan August 2016 – March 2017 Guided agents to achieve targets and provided exceptional customer service. Key Skills: Strategic Sales Planning Team Management Customer Relationship Management Business Development Performance Metrics Analysis

Bobby Sands

Seattle

$150.0/min N/A 0 $2.5/min

Passionate about giving back and helping startups to scale in customer acquisition, GTM, retention, renewal, pricing strategies, partner ecosystem. Proven model deployed at Avalara, Thomson Reuters and was part of a startup Sabrix.

Derek Anderson

Overland Park, KS

$100.0/min N/A 0 $1.67/min

Owner & Manager — Service-Based Small Business • Founded and operate a service business with hands-on responsibility for hiring, training, scheduling, pricing, and daily operations • Lead field crews and frontline managers with a focus on standards, accountability, and practical leadership • Set pricing and manage seasonal cash flow in a weather- and labor-dependent business • Built simple operating systems (checklists, SOPs, routines) to reduce errors and improve consistency • Regularly handle customer issues, employee performance challenges, and owner-level decision-making under pressure Areas of Practical Expertise • Hiring and retaining reliable employees • Crew leadership and performance management • Pricing confidence and margin protection • Cash flow planning and seasonality • Operations systems for small teams • Owner decision-making and prioritization Background • Active owner-operator with day-to-day exposure to the realities of running a small business • Experience advising other owners informally on operations, leadership, and business decisions

Mansab Ali

Lahore

$100.0/min N/A 0 $1.67/min

Experienced Restaurant Consultant and Mentor with over 4 years of expertise in Foodpanda customer service, restaurant management, and food business strategy. Proven track record in transforming underperforming deals into top-selling items and elevating restaurant ratings. Adept at providing restaurant owners with actionable insights and strategic advice, ensuring business growth and sustained success even during downturns. Key Skills Restaurant Management: Expertise in running successful restaurant operations and implementing efficient management practices. Customer Service: Four years of experience as a Customer Service Representative and Mentor at Foodpanda, guiding food-related businesses. Strategic Planning: Skilled in developing strategies to boost sales, improve ratings, and maintain top rankings. Business Transformation: Proven ability to turn non-selling deals or items into highly demanded products. Social Media Marketing: Experienced in creating and executing social media marketing campaigns to increase brand visibility and customer engagement. Mentorship: Mentoring and training restaurant owners and staff, helping them achieve business excellence.

Salman Noor

$100.0/min N/A 0 $1.67/min

Growth and payments operator with 15+ years across consumer and fintech startups. Currently leading growth at Go Rise (Xare & Mony). Former Head of Growth at Dineout (acquired by Swiggy). Focused on UPI, wallets, fintech GTM, and scaling consumer products in emerging markets.

Glovelyn Ene

Nigeria

$60.0/min N/A 0 $1/min

Customer experience Sales and services associate Sales Team Lead Branch Manager

Daniel Saunders

Durham, UK

$100.0/min N/A 0 $1.67/min

Customer Experience and Success leader with 14+ years of experience building, scaling, and leading CX functions across fast-growing startups and complex service environments. Former Head of Customer Experience, with a track record of designing end-to-end customer journeys, operational frameworks, and teams from scratch. I’ve advised B2C and SaaS businesses on: Building scalable support teams Reducing churn through improved CX and onboarding Designing KPIs, workflows, and automation that actually drive outcomes Implementing and optimising platforms like Zendesk, Intercom, and AI tooling Alongside my leadership roles, I’ve consulted for startups looking to professionalise their CX strategy — whether that’s setting a foundation or cleaning up the chaos mid-scale. If you’re scaling fast and need clarity on what to build (and what to skip), I bring hands-on experience and a direct, strategic approach.

Morgan B

$60.0/min N/A 0 $1/min

Expert in patient-facing pharmacy roles for over a decade. Senior pharmacy tech at several high volume pharmacies. Mentor for new pharmacist interns in mail order specialty and inpatient hospital pharmacy.

Supreeti Ghosh

Kolkata, West Bengal, IND

$60.0/min N/A 0 $1/min

Customer Retention & Customer Success Expert | B2B SaaS & Telecom Program Manager with 1.5+ years of experience at Airtel Business, working across customer retention, customer success, churn reduction, and growth programs for 10,000+ B2B customer journeys. I’ve worked on identifying churn drivers, designing proactive/reactive retention interventions, improving customer engagement, and building cross-functional solutions across Sales, Product, Finance, Service Delivery, and Customer Experience. Key experience: * Reduced customer churn by **15%** through targeted retention interventions * Increased **Customer Lifetime Value by 12%** * Improved customer engagement by **20%** * Reduced complaints by **30%** * Designed retention journeys across acquisition, onboarding, service, collections and renewal * Worked with SME, Enterprise and Government customers across 13 circles I can help businesses with churn diagnosis, retention strategy, customer journey mapping, escalation reduction, customer success processes, and practical retention experiments.

David Charles Heitzmann

Madison, NJ

$200.0/min N/A 0 $3.33/min

Passionate about building, motivating and leading high performing organizations for growth. Led go-to-market and sales teams focused on the C-suite and decision makers in a number of industries resulting in two successful exits. A focus on sales leadership, specifically SaaS businesses, including scaling new sales teams from the ground up as well as optimizing existing teams focused on growth and retention. A broad range of leadership experience across customers of all sizes in a number of industries including legal, fintech, corporate, financial services and media. A results-focused Executive business leader with a track record of creating revenue opportunities, executing strategic direction and growing customer loyalty. Some core competencies include: ✔ Sales Management ✔ Customer Retention ✔ Commercial Policy Design ✔ Complex Negotiations ✔ Customer Engagement ✔ Talent Development ✔ Performance Management ✔ Change Management ✔ Sales Recruiting ✔ Compensation Design ✔ Territory Planning

Yvette Apodaca

Cary, NC

$150.0/min N/A 0 $2.5/min

I fix broken pipelines and build revenue systems that hold up. 15+ years across marketing, revenue operations, SDR leadership, and customer success. AI-enabled operator. Passionate about health and fitness, and bringing order to chaos.

Akashdeep Sharma

India

$300.0/min N/A 0 $5/min

I help SaaS and subscription businesses improve renewal predictability, retention, and post-sales execution. Previously held senior leadership roles at Adobe and Oracle, working closely with Sales, Customer Success, Product, Support and RevOps teams across enterprise and growth segments. I typically help with: • Renewal & retention strategy (risk identification, save motions) • Customer Success operating models & coverage design • Post-sales GTM alignment (Sales–CS–RevOps) • Churn reduction programs & forecasting rigor • Scaling CS motions as ARR and customer base grow Common call topics: • “Our renewals feel reactive — how do we fix this?” • “CS ownership is unclear — what should the model be?” • “Growth outpaced process — where do we start tightening?” Happy to be a sounding board or work through a specific problem live.

Mercy Lamcja

$120.0/min N/A 0 $2/min

Ricky Birkenstock

Loveland, CO

$200.0/min N/A 0 $3.33/min

Multiple Business Owner. Investor. Coaching Mentor. Bridging ideas and inspiration into tangible results, without burnout. I come from a non-traditional path that blends entrepreneurship, investing, and deep inner work. That experience allows me to cut through noise quickly and help founders see what actually matters. My focus is getting you time back while improving the quality of your decisions, results, and freedom. I’m a master coach trained in change psychology, but my work here is advisory, not therapy. Clients come to me when their business works but feels heavy, unclear, or misaligned, and they leave with sharper decisions, cleaner systems, and a life that actually feels better to live.

Sven Norbert Schmitt

Frankfurt, Germany

$100.0/min N/A 0 $1.67/min

Hello out there, nice to work with you! My name is Sven Schmitt and i am a professional (music-) and marketing specialist from frankfurt, germany. Im self employed for more than 15 years now and have worked with hundreds of satisfied customers. My work was read in magazines, seen on tv (for example ZDF) and heard on radio (HR3, FFH and many more). I am good in doing creatives, text ideas, proofreading and many more!

Dominique Littles

Jacksonville, FL

$60.0/min N/A 0 $1/min

Experience: 12+ years in customer service, retail, logistics, and fast-paced operations. Roles include cashier, CSR, crew trainer, unloader, and assistant manager. Experienced in call centers, scheduling, order picking, and customer support. Key Skills: Customer service · Communication · Problem-solving · Freight handling · Scheduling · Training · Cash handling · Remote support · Logistics Strengths: Reliable, adaptable, fast learner, and skilled at working under pressure while maintaining great customer experiences. Education: High School Diploma Certifications: Driver’s License · CPR Certification · Food Handler · Non-CDL Class C · Electric Pallet Jack Certification

Alvise Stratimirovich

Venice, Italy

$150.0/min N/A 0 $2.5/min

Strategic Marketing Automation Consultant & Sand-Mill Model Creator • Expertise: • Sand-Mill Model: An evolution of the traditional funnel with a strong focus on retention, enabling businesses to maximize LTV and ROI. • Customer Retention: Identifying key lifecycle moments to insert automated messaging via email and WhatsApp for maximum impact. • Marketing Automation: Crafting tailored campaigns for nurturing, activation, win-back, upselling, and re-purchase cycles. • Achievements: • Consulted for 60+ companies across diverse industries, driving measurable growth. • Successfully implemented strategies that enhance user engagement and retention. • Teaching experience in 24Ore Business School, and other universities. • Languages: Italian (native), English (fluent). • Education: Master’s in Economics with a specialization in marketing strategies. • Personal Interests: Simplifying complexity to create scalable growth systems.

Andres Acosta

Bogota, Colombia

$120.0/min N/A 0 $2/min

15+ years leading AI/data transformations, generating $12M+ ROI and scaling teams across LATAM/global markets. Domain Expertise: Advertising (media and journey attribution, audience optimization, creative AI, media and creatives cross attribution, customer data science). Core strengths include strategic AI roadmaps aligning innovation with revenue/cost targets; Precision Marketing, Customer Segmentation and Audience Models driving 30%+ ROI lifts; P&L ownership delivering multimillion-dollar revenue. Impact: Launched $600K LATAM vertical in 6 months; deployed 300+ Marketing Mix Models for Nestlé, BMW, SANOFI; cut analytics costs by 70% via AI automation; built enterprise AI roadmaps for Fortune 500 clients.

Roberto Jusino

San Francisco, CA

$150.0/min N/A 0 $2.5/min

AI Startup Founder, Ex - Autodesk, Hyper Growth Startup Advisory and All things Customer Expert