Owner & Manager — Service-Based Small Business
• Founded and operate a service business with hands-on responsibility for hiring, training, scheduling, pricing, and daily operations
• Lead field crews and frontline managers with a focus on standards, accountability, and practical leadership
• Set pricing and manage seasonal cash flow in a weather- and labor-dependent business
• Built simple operating systems (checklists, SOPs, routines) to reduce errors and improve consistency
• Regularly handle customer issues, employee performance challenges, and owner-level decision-making under pressure
Areas of Practical Expertise
• Hiring and retaining reliable employees
• Crew leadership and performance management
• Pricing confidence and margin protection
• Cash flow planning and seasonality
• Operations systems for small teams
• Owner decision-making and prioritization
Background
• Active owner-operator with day-to-day exposure to the realities of running a small business
• Experience advising other owners informally on operations, leadership, and business decisions
