Mark Toole is a customer service innovator and practitioner.
Drawing from years of experience in all facets of the business, Mark has developed a unique and contrarian viewpoint on how customer service should work.
Let’s face it…
Conventional customer service is broken.
Huge amounts of time, money, energy, and human suffering are being wasted on things that accomplish next to nothing… at best. Often these efforts actually make things worse, and perpetuate their own vicious cycle.
Fortunately, there’s another way.
As the former Head of Customer Service for Choose Yourself Media, the financial publisher for blogger, author, and hedge fund manager James Altucher, Mark developed and perfected a radically new way of doing things.
And it worked…
As the business grew to more than $20 million revenue, tens of thousands of paying customers, and thousands of daily emails, Mark’s unique methods made sure customer service kept up.
All this with a team only 3 full-time remote customer service agents.
Customer satisfaction improved
Refunds went WAY down
Retention increased dramatically
PROFITS went up, more than covering ALL costs associated with Customer Service
Now, for the first time ever, Mark is making this unique combination of skills, knowledge, innovation, and experience available to other businesses and entrepreneurs.
With a focus on small to medium businesses in the Newsletter and Information Product space, Mark is available to assist on a consulting basis.