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James Scott Customer Success Growth Expert

Atlanta, GA

Internationally-recognized Customer Success expert. Co-author of the world's first Customer Success training program, which has now certified over 19,000 CSMs. I help companies work out how to operationalize Customer Success and where to focus their time for maximum impact. I focus on providing practical and actionable advice that can have an immediate impact. Let's talk!

Areas of Expertise

  • Reviews 10
  • Answers 2

James had great insights for us, really happy with our call!

Source: Clarity Charles McLaughlin Nov 1, 2023

James has great industry knowledge. He gave me confidence we were on the right track and highlighted areas of valuable focus.

Source: Clarity Sarah Bertelsman Jul 11, 2023

James provided exceptional guidance during our consultation. He clarified the concept of Customer Success to us, and set us down the right path to build our strategy. Would definitely recommend consulting with James if you're starting up a new product, and want to build your Customer Success team.

Source: Clarity Ashraf El Jurdi Jun 24, 2023

James helped brainstorm solutions to some issues we are having with some of our channel sales for our SaaS product. He was a great resource, knowledgable, and his help was very much appreciated.

Source: Clarity Mike MacKinnon Feb 26, 2022

Highly introspective, insightful and witty; He's had a unique career in customer success and has great ideas on 1) retention 2) churn mgmt and 3) providing value FAST (shortening sales cycles!)

Source: Clarity JD Days Dec 9, 2021

James was incredibly helpful; he asked great questions and gave really good advice. It's clear that he has great experience building and growing CS teams. We left the call with some tactical strategies ready to implement

Source: Clarity Sam Glover Feb 2, 2021

James was great. Insightful and great questions to find out what we truly need as an organization. Thanks James

Source: Clarity Nicholas DeRegis Sep 1, 2020

Excellent

Source: Clarity Will Murphy Jun 26, 2018

Had a great conversation with James. I wanted to cover a specific area but we covered many and he added value to all. A genuine SaaS expert. Highly recommended.

Source: Clarity Patrick OConnor Sep 21, 2016
James Scott, Customer Success Growth Expert answered:

Hi! Congratulations on your impending US expansion! I'd love to provide a perspective if I may. I'm a UK citizen, SaaS expert, now living in the Bay Area. I'm also a member of the UK Government's new GBx initiative which is specifically designed to help provide support to UK companies expanding into the US market.

There are various ways you can progress and I'd urge you to consider a few options, as well as the specific one you've asked about. I've worked with and for a number of companies that have either expanded from the UK to the US or the US to the UK and have seen it go wrong as many times as it has gone right. I'd love to share some of my learnings and help you plot a path that has the best chances of success.

Please feel free to reach out if you'd like to discuss further.

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