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Expert

Cleyton Messias Product Manager at Trustvox

San Paulo

Product Manager and Founder at Trustvox. Software Developer. Entrepreneur. Product.

$3.33/min

(2)

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Cleyton donates to charity: water ($47.86)

Product Management

Customer Retention

Product Development

Customer Experience

Customer Relations

Customer Engagement

Process Automation

Customer Satisfaction

Member since March 2016

Areas of Expertise

Reviews 1
Answers 2

Product Management

Customer Retention

Product Development

Customer Experience

Customer Relations

Customer Engagement

Process Automation

Customer Satisfaction

Clarity

Cleyton Messias

San Paulo

Product Manager and Founder at Trustvox. Software Developer. Entrepreneur. Product.

$3.33/min

Cleyton donates to charity: water ($47.86)

2

2 Calls

1

1 Review

32 minutes
Avg. call

Product Management Customer Retention Product Development Customer Experience Customer Relations Customer Engagement Process Automation Customer Satisfaction

Call me to talk about

Customer Success

Practical experience leading Customer Success operations. Our CLV is about 3 years and our annual churn rate is lower than 7%. Best use of tools and automations to make a small team conquer more.

Product Management

I can help people creating the best strategy for their products

Answers 2
Reviews 1

Answers

Cleyton Messias answered

How can a customer leave me feedback?

It'll be cool if you have more details about it :)

Are you a e-commerce, SaaS solution, service provider?

For each one, there're some approaches for it.

Besides, there's also the right moment to ask for it.

For example: If you sell products, you can use SurveyMonkey to ask for feedback some days after the user receives the product.

If you're a Saas solution, you can ask for feedback:

1-) Right after the user converts in your solution
2-) You can ask via call and ask for their permission to use.

It all depends from your solution and moment for using it :)

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Customer Service

Cleyton Messias answered

We are building our support site for our mhealth platform end users on desk.com how do we organize the content?

I'll recommend you take a look at HelpScout blog (https://www.helpscout.net/blog/knowledge-base-article/) and intercom blog (https://docs.intercom.io/). They're definitely the best resources to dive into this questions :)

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Customer Service

Customer Service Operations

Reviews

Awesome conversation. Cleyton is very knowledgeable and he provided detailed step-by-step answers on what we needed. We are considering hiring him as a coach

Kess Eburu Source: Clarity

Member since March 2016