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Clarity

Katie Christian

Atlanta, GA

Current Head of Customer Success at Calendly, building the CS Team from Scratch.

Previously created and scaled the Salesloft Customer Success team to support all post-sale efforts (Success, Support & Onboarding) as we grew scaled beyond $35M in '14-'18. Let's talk.

$3.33/min

6 Calls

4 Reviews

43 minutes
Avg. call

Business Development Growth Hacking Startup Consulting Customer Service Customer Retention SaaS - Enterprise & SMB B2B Training Customer Experience Onboarding

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Help to Create and Scale Your Customer Success Team

Customer experience and helping others is my passion. We'll review your current strategy and goals, and then work toward tactical ways to improve.

Help to Create and Scale Your Support Team

Successfully create and scaled customer support while SalesLoft scaled 2,000% in 2015. Would love to help you do the same!

Answers 4
Reviews 4

Answers

Katie Christian answered

How do you get your customers to post their experiences with your products on discussion forums?

Great question, I was in a similar place in 2014. Since then we've increased focus all efforts to one medium, G2 Crowd. In 2015 we added over 85+ reviews and was voted Top SaaS Customer Experience this Spring! We had amazing company: Google, Slack & Hubspot, were also ranked.

It's an ask at the right time, if the feedback is so great most clients are happy to help. I'd love to share more, email or call!

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Testimonials

Customer Relations

Katie Christian answered

How can I successfully growth hack a SaaS solution?

If you already have a small base ASK them to spread the word to their network. Be clear in your ask: do you want them to post on a specific social platform? Specifically send referrals?

Whatever it is make it worth their while. Swag, gift card, etc. Let me know if I can help further. - KK

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Growth Hacking

Growth Strategies

Business Growth

Katie Christian answered

What's the appropriate way to hold professional training in the United States?

You can use SalesLoft to assist with making a connection at a distance via email. Simply setup an Cadence, run through the steps and then it'll automatically track and log emails to better connect with your prospects.

- KK

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Training

Training & Development

Katie Christian answered

What's the ideal way to offer online customer support for a B2B start-up with a web product?

- Zopim by Zendesk, it's very easy to setup and use. Our team of 5 love it!
- Create a Knowledge Base for top questions will help solve chats faster.
- If you're using a Mac, A-Text is a life saver. Simply text expander but makes a world of a difference when on chat.

Happy to help with more insight!

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Customer Service

Customer Relations

Customer Support

Reviews

WOW! A roadmap was laid in front of me that helped me see my path forward with the utmost clarity.

Jacob McCarthy Source: Clarity

Katie is an absolute rockstar who went through some of our support-scaling challenges and had very tangible, experience-based suggestions for us to take away. Fast forward a few months and we're already in a much better place thanks to her.

Mike MacKinnon Source: Clarity

I spoke with Kate for 30 minutes about customer service and onboarding challenges my company is dealing with and she was incredibly helpful.

She asked lots of questions early to ensure the feedback and input she was giving was aligned exactly with what we needed. She pulled in lots of applicable experiences from her background and gave tactical useful input we could start applying tomorrow.

I could not recommend Kate highly enough.

Source: Clarity

It was great chatting with Katie - she's super knowledgeable and was able to really dive in and help us during our call. It's clear that she's an expert in CS and we left the call with tons of great advice and todos!

Sam Glover Source: Clarity

Member since December 2015