Most companies turn to me when:
● Their business model is unique or complex — partner-led, multi-product, services-heavy, or enterprise SaaS — and cookie-cutter CS advice just won’t work.
● They’re under pressure to make decisions quickly (new funding round, looming board meeting, or aggressive growth targets) and can’t afford costly trial-and-error mistakes. Or,
● They don’t have anyone in-house with CS expertise and need a guide who’s done it before.
In these sessions, I’ll help you design a Customer Success Strategy Blueprint tailored to your growth stage. This isn’t theory — we will work on devloping a practical plan you can take straight to your leadership team.
What we’ll cover (depending on your situation):
1️⃣ Foundations: Defining your CS charter when no formal function exists
2️⃣ Scale-Up Readiness: Building a model that supports doubling (or tripling) revenue
3️⃣ Playbooks & Metrics: Aligning leading/lagging indicators with CEO-level goals
4️⃣ Team Design: Structuring roles and responsibilities for sustainable growth
5️⃣ Quick Wins: Immediate moves to show value while the blueprint rolls out
You’ll walk away with a CS Strategy Blueprint — a clear, customized roadmap you can present to your leadership team to scale CS with confidence.
