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Joey Coleman Customer Experience and Employee Experience Expert

Minneapolis, Minnesota
When organizations like Hyatt Hotels, NASA, Deloitte, Volkswagen Australia, and Zappos need to boost the experience of their customers and employees, they call on Joey Coleman for assistance. For almost twenty years, Joey has helped organizations retain their best customers and top employees - turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days ® methodology (detailed in his #2 Wall Street Journal Best Selling Book - Never Lose a Customer Again) helps fuel successful customer experience endeavors at companies and organizations around the world. His upcoming book (Never Lose an Employee Again - Spring 2023) will offer a framework for engaging and retaining your top team…

Areas of Expertise

  • Reviews 7

I had an incredible call with Joey! He knocked it out of the park, delivering high-quality content by truly listened to my questions. Few have the superpower to listen, digest, and rapidly articulate fresh perspectives, but Joey is one of them.

Joey exemplifies what he teaches—actively listening and providing tailored, insightful responses. He not only shared valuable content but also modeled exceptional customer experience.

Thank you, Joey, for such an engaging & enlightening call!

Source: Clarity Dr. Sarah J Huibregtse May 20, 2024

Fantastic value. I got ideas not just for my clients, but for all business relationships, going forward. Joey showed me how to take the reason I started my business - loving on people - and make that the thing that sets me apart. I know for a fact this will leverage my business to the level I want it to be. Thank you, Joey!

Source: Clarity Julia Bowen Apr 2, 2019

Joey took the time to review the material, asked very insightful follow up questions (both for his clarity and ours), and presented ideas that are exactly what we were looking for. This conversation really simplified a process that was becoming quite daunting. Thank you Joey!!

Source: Clarity Jenny Shtipelman Feb 7, 2019

Joey was thoroughly prepared for our call, respectful of my time budget and delivered tremendous value on andnafter the call. If you’re looking to thread the needle on your customer experience this is worth it.

Source: Clarity Josef Brandenburg Nov 16, 2018

Joey is great and really knows his stuff! In just 45 min he was able to give me several great ideas to improve my customer retention, improve client experience, and grow my business. Highly recommended!

Source: Clarity Steven Hadley Jun 28, 2018

Great call and advice! Very excited to put into practice my 5 pages of notes.

Source: Clarity Joey Karam May 8, 2018

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