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Clarity

Murad murad

Palestine

Career Objective: To secure a senior position in a reputable multinational corporation where I can leverage my expertise in sales and business development to create opportunities, drive revenue, and enhance customer satisfaction.

Professional Profile:

Over 18 years of experience in Sales, Business Development, and Customer Care Management.
Proven track record in exceeding sales targets and devising effective sales strategies.
Extensive experience in managing sales teams and improving customer service operations.
Professional Experience:

Sales Manager
Telnet – Palestine
December 2018 – Present

Developed and implemented strategic sales plans to maximize targets.
Managed sales and customer service teams, ensuring high customer satisfaction.
Enterprises Sales Manager
Matrix Group – Jordan
January 2018 – November 2018

Coordinated sales representatives' schedules and recruited new sales personnel.
Built lasting relationships with customers and met sales quotas.
Business Development Manager
Trans River Logistics Services LLC – Jordan
April 2017 – December 2017

Identified business opportunities and generated new sales revenue.
Sales Unit Manager
MetLife – Jordan
August 2016 – March 2017

Guided agents to achieve targets and provided exceptional customer service.
Key Skills:

Strategic Sales Planning
Team Management
Customer Relationship Management
Business Development
Performance Metrics Analysis

$1.67/min

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Proficient in Sales Strategy and Customer Experience Enhancement

In this area of expertise, I excel in developing and implementing innovative sales strategies that align with customer needs and market trends. My proficiency includes conducting thorough market analysis to identify opportunities for growth and tailoring sales approaches to different customer segments.

I leverage data-driven insights to refine sales processes, ensuring a seamless and personalized customer experience. By utilizing customer relationship management (CRM) tools and feedback mechanisms, I can track customer interactions and preferences, enabling me to anticipate needs and enhance satisfaction.

My ability to train and motivate sales teams on best practices in customer engagement has resulted in consistently exceeding sales targets and improving overall customer loyalty. I am dedicated to fostering a customer-centric culture within organizations, ultimately driving sustainable growth and profitability.

This combination of strategic sales planning and commitment to customer experience positions me to contribute significantly to any organization's success.

Strategic Sales and Business Development Expertise

With over 18 years of experience, my expertise in Strategic Sales and Business Development revolves around creating and implementing innovative, data-driven strategies that drive business growth. This area of expertise encompasses several key aspects:

Market Opportunity Identification: Through comprehensive market research and competitive analysis, I pinpoint emerging opportunities, enabling businesses to enter new markets and expand their customer base.

Sales Strategy Development: I design tailored sales strategies that align with business goals, ensuring that sales efforts are optimized to maximize revenue and market share.

Business Growth Initiatives: I lead initiatives that drive sustainable business growth, including partnership development, product or service diversification, and geographic expansion.

Cross-functional Leadership: Collaborating with marketing, product development, and customer service teams, I ensure alignment across departments to support overall business objectives.

Relationship Building: Building strong relationships with key stakeholders, including clients, partners, and vendors, to foster long-term partnerships and drive revenue growth.

Team Development: I mentor and lead sales teams, providing training and development to enhance their skills in prospecting, negotiation, and closing deals.

Key Performance Metrics (KPIs): Utilizing KPIs to track performance, I continuously optimize strategies, ensuring that sales targets are exceeded and business goals are met.

This combination of strategic insight, leadership, and a customer-focused approach allows me to drive impactful results, positioning organizations for long-term success in competitive markets.

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Member since October 2024