I help SaaS and subscription businesses improve renewal predictability, retention, and post-sales execution.
Previously held senior leadership roles at Adobe and Oracle, working closely with Sales, Customer Success, Product, Support and RevOps teams across enterprise and growth segments.
I typically help with:
• Renewal & retention strategy (risk identification, save motions)
• Customer Success operating models & coverage design
• Post-sales GTM alignment (Sales–CS–RevOps)
• Churn reduction programs & forecasting rigor
• Scaling CS motions as ARR and customer base grow
Common call topics: • “Our renewals feel reactive — how do we fix this?”
• “CS ownership is unclear — what should the model be?”
• “Growth outpaced process — where do we start tightening?”
Happy to be a sounding board or work through a specific problem live.
