Senior CRM Manager @ Hugo Boss. CRM strategist with 18+ years of experience. Achieved 200% incremental revenue growth through automated campaign optimization. Also: internal consultant, audit specialist, and obsessed with customer journey design.
I have achieved 200% Revenue growth by launching and optimizing automated customer lifecycles. I have more than 18 years of experience in customer relationships.
More than 8 years of expertise in digital service design, customer lifecycle and customer journey. Certified Service Designer.
More than 18 years on sales, marketing, customer service and CRM. I have worked for services, e-commerce, retail on B2B, B2C and D2C.
