Internationally-recognized Customer Success expert. Co-author of the world's first Customer Success training program, which has now certified over 19,000 CSMs. I help companies work out how to operationalize Customer Success and where to focus their time for maximum impact. I focus on providing practical and actionable advice that can have an immediate impact. Let's talk!

Acquired, developed, marketed, and sold dozens of apps to return 3X investment in under 2 years. Funnel optimization: acquisition, engagement, retention, and monetization. Co-founded and sold GoFastCab. 250K users in 18 metros. Product Manager at Google, previously at AirBnb

PhD in Quantitative Social Psychology. Expert in user research, survey design, and usability testing.

When organizations like Hyatt Hotels, NASA, Deloitte, Volkswagen Australia, and Zappos need to boost the experience of their customers and employees, they call on Joey Coleman for assistance. For almost twenty years, Joey has helped organizations retain their best customers and top employees - turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days ® methodology (detailed in his #2 Wall Street Journal Best Selling Book - Never Lose a Customer Again) helps fuel successful customer experience endeavors at companies and organizations around the world. His upcoming book (Never Lose an Employee Again - Spring 2023) will offer a framework for engaging and retaining your top team members. As a recognized expert in customer and employee experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention-grabbing experiences. He works with companies ranging from small VC- funded start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between. Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, and honed his communications and messaging skills at the White House. His design and artwork has been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (50 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys spending time at his home in the midwest, building LEGO sets and reading bedtime stories with his wife and two young sons.

By building the right customer and employee experience strategies and initiatives, I help companies understand their customers behaviours and employees better to make their business more profitable and grow market share. Check out my website (www.michelfalcon.com) to learn more about me and my experience. Also, download my free ebook, "The 28 Traits of Organizations Who Are Customer Experience Titans."

Entrepreneur, Founder of CSS, Inc. - CX and Client Retention/Growth Consultancy. 20+ Years Helping Clients Think Strategically and Grow with Existing Clients

Digital Marketing Manager @ LinenChest.com. Over 10 years experience in Marketing & Ecommerce. Former Sales & Marketing Specialist for IKEA.ca Need help increasing traffic and sales to your website? I specialize in the following: I specialize in Marketplace Selling, Email Marketing, Social Media and Google PPC. 1) Drive more traffic to your website using Email Marketing ------------------------------------------------- This includes: - Customer Segmentation - A/B Testing - Dynamic Content - Triggered Email campaigns (welcome, post-purchase, win-back etc.) - List Building - List Nurturing - Increasing CTOR and conversion rate 2) Get your product in front of more eyes using marketplaces like Amazon and Ebay ------------------------------------------------- - How to succeed on Amazon and FBA - Finding the right marketplaces for your product (Ebay, Etsy, Rakuten etc.) - Understanding each marketplaces, costs, terms and conditions, fee structure and more. 3) Get your brand noticed across Social Media ------------------------------------------------- - Increase visibility in front of millions of fans - Using social media as a sales tool by leveraging their audience options - Host contests to increase your customer base 4) Increase product and brand visibility on Google ------------------------------------------------- - Setting up successful brand campaigns - Setting up successful shopping campaigns - Optimizing keywords - Optimize ad extensions for increased CTR

Customer-focused leader delivering results for startup to F100 SaaS customers. MBA with deep experience in customer service, marketing, and technical roles as a co-founder, team lead, and individual contributor for local and remote teams. I love ideas that help customers and build better products. Specialties: customer success, customer advocate, usability testing, product planning, process improvement, customer experience, customer relationship management (CRM), pre-sales support for small business and enterprise customers.

I'm the cofounder & CEO of Trakio, a customer analytics platform with a powerful mobile dashboard to connect your team to your customer data. I've successfully raised multiple investments from insitituions/funds and individual angels in Europe and Silicon Valley. And we have paying customers! As CEO, I've been responsible for many areas in the company. I can help with practical data-driven approaches to Marketing (with a specialism in content marketing!), outbound sales, Customer Success (Onboarding, Retention, Experience), Recruiting, Strategy, raising investment and of course, analytics! I also have an engineer background and have implemented Lean Startup methodologies in multiple teams. So I can help with challenges such as early customer development, product management, developer resource planning and recommend SaaS tools and workflow. As a personal passion, I focus on data-driven customer acquisition ("growth hacking") and retention ("customer success management"). I wrote the book on applying Pirate Metrics ("Growth Pirate!") to startups and have also been consulting around applying advanced analytics in larger enterprises. I'm comfortable working with callers who are pre-launch, early stage or later stage. I have a particular focus on B2B SaaS and thats where most of my recent experience and focus has been. Other stuff I've done: I've raised angel and early venture funding. I've founded and sold a coworking space. I've founded and sold a digital agency. I've built 2 B2B SaaS startups. I also occasionally give lectures at local universities. I travel between San Francisco, London or Barcelona. After a call request, I'll message to schedule a mutually convenient time if I'm in a distant timezone from you.

Over two decades of contact center management experience. I can help with Coaching/Training, KPI's, Quality and Incentive programs, manual/SOP writing, best practices in virtually all things contact center and customer experience.

Currently: Platform Partnerships at Facebook. Previously, 10 years experience building Customer Success and Partnerships strategy at early-stage B2B SaaS and enterprise software companies. Former VP of Customer Success at Vim, Inc. and advisor to Polymail and Knowtions. Prior, Head of Customer Success at DocSend, Director of Customer Success at CrowdFlower where I led the transition from a managed services GTM model to a PaaS offering and built our account management practice from the ground up. Love cycling, cooking, and mezcal. Originally from Argentina.

Veterinary business strategist and coach and founding partner, Pacific Veterinary Sports Medicine & Surgery. CEO, Animal Eye Care. Expertise in innovation, experience design, pricing strategies, market development, and veterinary startup planning & implementation. Unique talent for mentoring and developing next generation of veterinary leaders.

Doing big things with WordPress. Founded Handstand.me, Fantasktic.com, Direction1Media.com. Creative Advisory Board Obama 2012.

Business Development for NBA Star Jeremy Lin. Manage a pro Dota 2 eSports team. Previously ran eCommerce for American Eagle Outfitters, ModCloth, and GNC. Recently produced a Documentary called Linsanity on Jeremy Lin raising $290k on Kickstarter, Sundance and SXSW festivals and global distribution. Worked for big data SEO company BloomReach leading integration across 90 eCommerce companies. Developing social enterprises, TLMade, EPAMade, serving the community of Tenderloin San Francisco and East Palo Alto.

I'm the co-founder of Transistor.fm (a podcast hosting and analytics platform). I've been working with software and SaaS companies in product and marketing since 2008.

Marla is a skillful teacher of mathematics and a professional mathematics and business management consultant. Her expertise is in strategy and analytics. She has provided professional, high quality mathematics teaching and professional consulting. Marla has provided professional advice as an advisor, and she has served on several advisory boards, including that of start up companies. She values teaching, learning, and integrity. As a sales planner for Alcatel Lucent, Marla has successfully provided innovative analytics reporting solutions to track sales in order to achieve good performance. She provided decision support to executives. The insight helped executives with setting a strategic direction for achieving and exceeding goals. This resulted in the sales team exceeding their goals. Marla holds a Bachelor of Science degree in Applied Mathematics and Statistics from Stony Brook University. Marla holds a Master of Science degree in Operations Research and Systems Analysis from the University of North Carolina at Chapel Hill. Accomplishments: Mathematics Teacher at the University of North Carolina at Chapel Hill

Strategy, Investments, Operations, Vendor Management, People, Internet Services, Smartphone Applications, Games Development, Outsourcing, Training and Public Speaking

10 x Salesforce Certified with extensive experience on both client side and at Salesforce. 10+ years with gambling operators across sports betting, poker, casino, and bingo.

Product Manager and Founder at Trustvox. Software Developer. Entrepreneur. Product.

Strategic or senior customer success manager and host of the Talking Customer Success podcast. I help junior or new customer success managers with career growth, support CS operations, and can advise CS leaders on common challenges based on my experience.

Full-stack PM. Co-founded SocialWOD (sold 2014) and eduFire (sold 2010). Ask me about bootstrapping a business, and activating and retaining customers.

Customer Success; SaaS; Startup Marketing; Developer Marketing; UX Research; Sales; Account Management; Iowa.

Current Head of Customer Success at Calendly, building the CS Team from Scratch. Previously created and scaled the Salesloft Customer Success team to support all post-sale efforts (Success, Support & Onboarding) as we grew scaled beyond $35M in '14-'18. Let's talk.

Started and ran a successful small business. Work history in private equity and venture capital. These days I help clients make better decisions using the appropriate statistical tools. Interested in art, history of ideas, emotional intelligence, commercial/business history, 20th-century mathematics (AT, AG, DG, CT), literature, and history of science. I chose the Give Directly charity because it has a very low cost ratio. The founders also measure the outcome of their donations on the recipients as well as on a control group, providing solid evidence of the efficaciousness of their intervention. After what Bill Easterly called "a trillion wasted aid dollars" proving effectiveness couldn't be more important. If you think you know of a better charity or want to voice downsides of GiveDirectly, I'd like to hear from you.

Integrated marketer and brand-builder, advisor to Latch.com, co-founder of LiveTagger and Kinetic Models, past financial services executive, founder of SpeakerLunch.com