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Clarity

Ari Klein

San Francisco

Currently: Platform Partnerships at Facebook.

Previously, 10 years experience building Customer Success and Partnerships strategy at early-stage B2B SaaS and enterprise software companies.

Former VP of Customer Success at Vim, Inc. and advisor to Polymail and Knowtions. Prior, Head of Customer Success at DocSend, Director of Customer Success at CrowdFlower where I led the transition from a managed services GTM model to a PaaS offering and built our account management practice from the ground up.

Love cycling, cooking, and mezcal. Originally from Argentina.

$5.00/min

11 Calls

1 Review

41 minutes
Avg. call

Start-ups Product Management Strategy Enterprise Sales Customer Retention Enterprise Software SaaS - Enterprise & SMB B2B Customer Experience Customer Engagement Strategic Customer Development

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Customer Success

My expertise is in B2B SaaS Customer Success. As a speaker at the annual Customer Success Summit (2015 & 2016) and SuccessCon (2016) I've lead groups of SaaS executives in an exercise of creating the blueprint for their Customer Success organizations. Right now, I'm the VP of Customer Success at Vim, Inc. Previously, I was the Head of Customer Success at DocSend and Director of Customer Success at CrowdFlower where I helped transition the go-to-market strategy from a managed services approach to a SaaS model.

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Reviews 1

Answers

Reviews

Ari was really helpful during our call. He asked a lot of good questions to fully understand our product and pain points and then was able to make some really solid recommendations. He really helped us better contextualize how we should go about solving our CS problems and set ourselves up for growth.

Sam Glover Source: Clarity

Member since December 2014