Chad Keck CEO & Co-Founder @ Promoter.io

Chad gave great insight and recommendations for next steps.

The potential trap for NPS is that you think it is so simple, and so basic, that all you need to do is calculate a number and hand it off to person responsible to improve.
Not so.

There are some very specific, and non-intuitive, aspects to getting the most value out of using NPS.

In a single 45 minute call, I saved myself from countless hours of research and mistakes.

Chad is a driven individual with a clear focus on the goals at hand. As a leader Chad provided clear and concise goals that anyone who worked for him could appreciate and respect.

I cannot recommend Chad enough for any endeavor he partakes in as I am sure he will provide what is necessary to get the job done.

Chad is someone who consistently delivers great results without ever making excuses. He is loyal, smart, self-directed, creative, and a strong producer. His work ethic is second to none. I asked him to setup and manage a full 24/7 customer support rotation (not just on-call) and he did it in a few weeks with a shoe-string budget. Chad blends a lot of hands-on experience with a go-to attitude, a rare combination.

Chad provided an intense environment that was challenging and motivating at the same time. I undoubtedly trust his opinions, vision, and knowledge. A great supervisor and an even better leader in the company. Anything that is placed in front of Chad he will complete and exceed expectations. He will continue to do bigger and better things and won't ever stop working at being the best.

Having worked with Chad for the last four years I've watched him progress substantially to become an executive leader in the cloud computing space. Chad's core strength of product leadership enables him to be very versatile in many parts of the cloud business. At Rackspace and HP we was responsible for establishing and re-defining PaaS strategy while at AppFog he successfully delivered a world class customer experience operation. Chad is extremely knowledgable and experienced in understanding how start-ups, SMB and enterprise customers evolve with cloud computing technology. I'd highly recommend Chad for a leadership role in an innovative technology company.

Chad is a highly passionate and driven technology leader. He inspires people around him, and deeply cares about the customers and users and goes beyond to ensure superior customer experience and satisfaction. Chad has demonstrated these qualities in his role at AppFog, and has been instrumental in driving AppFog as the defacto leader in the PaaS developer market. He constantly strives to do the right thing for the business and customers - have seen very few people that are more determined and persistent than Chad. Chad is an asset to have in any group or organization. I highly recommend him.

I had the pleasure of coming to work for Chad at AppFog about seven months ago. He is driven, technical and extremely passionate about anything he does.These days, it's incredibly rare to come across a manager that is after success just as much as they are the well being of their team. I feel that after having worked for Chad, any future leadership that I work under will have big shoes to fill.

After working for Chad while I was Cloud Sales Engineer at Rackspace, one of the bigger factors in deciding to join the AppFog team was having the opportunity to directly report to him once again.

Chad is one of the most effective managers I've ever had the pleasure of working for. He is incredibly supportive, motivates his team daily, and empowers them to create greatness. Chad has the coveted managerial ability of ensuring each team member is working towards their personal career goals and passions all while outputting only the highest quality of work in their current roles. Chad allows his team the freedom to excel without the unnecessary shackles of micromanagement. He strikes the perfect blend of support and trust with his employees.

As a support leader, Chad sets an incredibly high standard for operational excellence for his team members. He installs the qualities of ownership, diligence, and always doing the right thing for customers no matter what. Chad is skilled at hiring, building, and running support teams of all sizes and he is someone who folks regularly seek out to work for and with.

While Chad has spent time in leadership positions over the last few years, he still keeps his technical skills sharp and has a solid ability to understand market trends, customer needs and product design. He has an excellent instinct in business situations for creating successful solutions to difficult problems and can execute with swiftness and accuracy.

Whether you are considering Chad for a senior level leadership position in Sales Engineering, Support, Product, or Marketing, Chad has the ability to deliver quickly, effectively, and efficiently.

If you have Chad on your team, you are at a natural advantage.

I have had the privilege of working with Chad as a Product Manager at both HP and Rackspace. Chad is a natural leader and one of the best product managers I have ever worked with. He is technical, extremely driven and is capable of developing a deep understanding of the products he is working on. In addition, Chad is an excellent advocate for his customers. He understands their needs and pushes the teams he works with to build great products.

I would highly recommend Chad to anyone looking for a great technical leader who is passionate about his work and capable of delivering results.