Customer Experience

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Customer Experience

Edward Ntitima

Lusaka, Zambia

$100.0/min N/A 0 $1.67/min

Edward Ntitima MBA Student | SEO & Digital Marketing Strategist | Founder of Mintvibe Media. Passionate about business growth, data-driven marketing, and optimizing digital presence for long-term success.

Chioma Uchechi Chiedo

Berlin

$100.0/min N/A 0 $1.67/min

Founder EverythingFansy. Multiple Entrepreneur. Masters holder International Business Management. Business Coach and Consultant.

Sydney Cummings

Decatur, GA 30033, USA

$175.0/min N/A 0 $2.92/min

Operations and Customer Experience Leader. Built and scaled Customer Success and Business Operations functions in SaaS Startups. Execution Ninja; Continuous Learner. Energized by streamlining operations and providing relentless focus to make teams more efficient and drive revenue. Passionate about mental health, women’s healthcare, and the intersection of psychology and business growth.

Alex Cosma

London, UK

$200.0/min N/A 0 $3.33/min

I am a passionate advocate for continuous learning and a firm believer that healthy debates and conflicting opinions foster innovation and bring exciting ideas and solutions to life. My expertise lies in building high-performing teams rooted in trust and collaboration, enhancing user experiences with service management principles, and nurturing a culture of excellence and continuous improvement. With 20 years of experience spanning roles from Service Desk Agent to Director and Head of Service Management, I bring a wealth of knowledge to the table. My 15 years in leadership roles, coupled with numerous certifications (ITIL, HDI, DevOps) and advanced degrees (Master and Executive MBA), have equipped me to drive service innovation and leadership.

Dhruv Prakash

Gurugram, Haryana, IND

$200.0/min N/A 0 $3.33/min

CoS and Head of Strategy & Operations at Shyft. Led the Founder's office and spearheaded Business Strategy (GTM), Marketing, Partnerships, Operations & CX, driving significant growth (10 to 150+ employees; US$0 to 1.2Mn ARR). Previously marketing & strategy roles at Godrej Properties, Dentsu Inc., and Tata Consultancy Services.

Diego Molina

Guadalajara, Jalisco, México

$120.0/min N/A 0 $2/min

Entertainment Business Group (ebsgroup.mx) LATAM Leader in Products & Services for massive Events – Country Manager (2024–Present) ➢ Managed a team of 32 collaborators, Implementing processes, OKR´ s, and tech. ➢ Successful Delivery of 65 projects on time and within budget, representing 50% growth YoY. ➢ Reduction of 6% operational costs by Streamlined quarterly operations and freight strategy. ➢ Achieved 100% revenue growth 2024-2023 by Developing commercial and customer success strategies. ➢ Resolved customer needs effectively for cutting-edge companies – OCESA, F1, ZIGNIA, APODACA. Supplant (supplant.me) Global leader in tech agriculture (IoT + AI) – Senior Business Development Manager (2021–2023) ➢ Led a 6 collaborators product team for SaaS development and GTM Strategy. ➢ Supported a 2 collaborators marketing team in organizing a successful product launch. ➢ Resolved 300 early adopters training and tracking of findings & tech applications. ➢ Acquisition of 15,000 hectares in México: Ahern Seeds & FIRA – Including Post-Sales, Implementation & CX. ➢ Negotiation of 400,000 hectares for cutting-edge global companies – GRUMA, GEMSO, DANONE, PEPSICO, BBVA. Ticketmaster (ticketmaster.com.mx) Global leader e-ticketing for events – General Manager (2014–2021) ➢ Managed a team of 30 to deliver projects on time and within budget. ➢ Negotiation of + 100 new commitments and renewals within 7 years. ➢ Sustained a 90% result in yearly collaborators satisfaction survey. ➢ Sustained 90% in the annual customer service survey within 2015 - 2021. ➢ Achieved 30% average growth in new commitments within 2014 - 2021. ➢ Achieved 40% sales growth within 2015 to 2020 – Maintaining HQ YoY. Google (google.com) Global leader in Internet and Information Technology – Project Manager (2013-2013) ➢ Launched new regions (Jalisco & Guanajuato), crafting business models, commercial strategies, and go-to-market plans – Achieving 95% of project objectives in terms of volume and quality. ➢Managed a stellar team of 60 collaborators – Improved employee churn rate maintaining less than 10%. SMART (smartpallets.com.mx) Top companies in Mexico Pallet Pooling – Sales Manager (2010–2012) ➢ Accountable of Sales – from order placement and pallet loading in warehouse to product delivery at client’s site. ➢ Accountable of Customer Experience – ensuring on-time delivery, covering expected quality with zero rejections policy. ➢ Accountable of Post Sales – building strong relationships with clients with the objective of growth pooling volume. Academic Background & Software (ERP–CRM). Bachelor 's degree in Marketing and Business – Universidad Autónoma de Guadalajara 2005-2009. Business Administration – Instituto Tecnológico de Estudios Superiores de Occidente 2017. Personal Data Protection – Universidad Panamericana 2019. ERP Aspel, Odoo – CRM Microsoft Teams, TM1, Salesforce, RD Station, Pipedrive, Google Analytics. Languages – Business English - Fluent., Spanish - Native.

Tomer Garzberg

Miami, FL

$450.0/min N/A 0 $7.5/min

2x founder | Built AI platforms used by F500s | $3M+ raised | Expert in GTM, SaaS ops & automation

Priyank Khare

india

$120.0/min N/A 0 $2/min

Founder : The Ecomm club, a consulting company providing Tech, supply chain and CX solutions to D2C E-commerce companies. Previously worked as program director at Delhivery Limited, India's largest unicorn in Supply chain logistics. I-PAC and IIT Kanpur ALUM. 10 Years work ex in relevant fields.

Amanda Nemeroff

Denver, CO

$100.0/min N/A 0 $1.67/min

Career in healthcare, after bedside nursing, currently working as a clinical nurse educator where I work closely with staff to develop, coordinate, and facilitate trainings, perform audits, write and review policies, partake in improvement events, and other activities to ensure our staff have what they need to provide the utmost quality patient care while adhering to regulatory standards.

Marjorie Sarroca

Philippines

$100.0/min N/A 0 $1.67/min

I will not be just a typical adviser to you I can also be your friend you can talk to.

Hachelle Ann Suel

Iloilo City Philippines

$100.0/min N/A 0 $1.67/min

I am trained in customer service and also got a little knowledge in hotel management.

Maria Da Costa

Caracas, Venezuela

$60.0/min N/A 0 $1/min

Hello! I’m Maria, i’m 20 years old and i’m since I can remember I have always liked to share my knowledge and advice people with their personal problems. I’m fluent in Spanish, and English

Tomas Castillo

Bogotá, Colombia

$60.0/min N/A 0 $1/min

Customer Success Management, Account Management Sales Procurement, Business Development, former BAT, PedidosYa, Siemens

Guclu Bilgi

Dublin

$120.0/min N/A 0 $2/min

Güçlü excels in designing business, sales, and product models for service-oriented small or large businesses. With over a decade of experience in roles at Zendesk, LinkedIn, Oracle, and Microsoft, Bilgi is skilled in sales playbook design, market research, and building strong client relationships. His focus on digital transformation, business solutions, HR Tech and marketing enables him to offer a multi-dimensional approach to business tasks, problems and targets.

SEDA GENÇ

$350.0/min N/A 0 $5.83/min

With over 15 years of experience in neuromarketing and marketing communications, I help businesses to achieve their goals as a consultant. I consult in marketing communication strategies by applying cutting-edge neuromarketing tools and methods.

Cortni Mitchell

$120.0/min N/A 0 $2/min

Experience & Expertise: • Gourmet Cooking Blogger: As the creator of a gourmet cooking blog, I specialize in helping home cooks refine their techniques and explore new recipes. With years of hands-on experience in the kitchen, I focus on making gourmet cooking accessible to everyone. • Healthy Living Advocate: Passionate about maintaining a balanced lifestyle, I incorporate nutritious meals and holistic wellness practices into my daily life. I provide advice on practical ways to lead a healthy life without sacrificing flavor or enjoyment in food. • Self-Growth Enthusiast: Constantly striving for personal development, I have dedicated years to self-reflection, learning, and growth. From overcoming challenges to setting meaningful goals, I offer guidance for those looking to achieve more and improve themselves. • Emotional Intelligence Specialist: With a background in customer service and freelance work, I have cultivated strong emotional intelligence and interpersonal skills. I assist others in developing their emotional awareness and improving their relationships, both personally and professionally.

Syed Turab Ali Zaidi

Sydney

$120.0/min N/A 0 $2/min

Business and life coach expert, specializing in strategic growth, personal development, and achieving balanced success.

Roberto Jusino

San Francisco, CA

$150.0/min N/A 0 $2.5/min

AI Startup Founder, Ex - Autodesk, Hyper Growth Startup Advisory and All things Customer Expert

Danielle Silva

São Paulo

$100.0/min N/A 0 $1.67/min

Want to talk? Let's chat and I'll help you have a good day.

raju dave

New York

$1000.0/min N/A 0 $16.67/min

Experienced UX & AI expert with a robust product design, strategy, and innovation background. Former Chief Innovator, Head of Product & UX leader. MBA, AI & Blockchain certifications, passionate about transforming digital experiences.

Sergio Escudero

Madrid

$200.0/min N/A 0 $3.33/min

Experto en Transformación Digital con 20+ años de experiencia en múltiples sectores como Energía, Telco, Industria o Sector Público.

Keith Winer

$100.0/min N/A 0 $1.67/min

Founder at Battle Tested Sales. Keith is a two-time founder and former top sales performer at EverCommerce, where they consistently exceeded sales targets. Before that, they excelled in corporate sales at BGMP, billing over $5 million. With a knack for closing deals and a passion for driving growth, Keith combines entrepreneurial spirit with a talent for building strong client relationships.

Imane Filali

Casablanca

$100.0/min N/A 0 $1.67/min

Experienced tourism professional from Morocco, passionate about sharing local culture, creating authentic travel experiences, and helping businesses grow in the tourism industry. Let’s craft the perfect travel itinerary or develop strategies to boost your business!

Mahi MKV

Mumbai, India

$100.0/min N/A 0 $1.67/min

Founder and Brand Strategist @ Offbeat Upstairs a fluid agency. 12 + yrs of exp in the branding arena. Certified in business and marketing. Business coach for creative agencies and small startups. Assistant coach in a brand strategy coaching community. Active part of a global community of 500+ strategists and creative entrepreneurs. Leads an online community of marketing professionals and creatives. Published author and certified Neuro Linguistic Programming coach.

Francisco Mora Z

San José, San José, CRI

$100.0/min N/A 0 $1.67/min

10 años en banca bilingüe Experiencia en negocios de zonas turísticas Experiencia en creación de eventos especiales Gestión de proyectos metodologías agiles manejo de datos entre otros

Chanell Williams

Virginia Beach, VA

$60.0/min N/A 0 $1/min

Adept at developing and implementing quality controls and enhancing customer experience. Skilled in data analysis, reporting, and translating insights into actionable solutions to drive business optimization.

Joy Njagi

Nairobi, Kenya

$100.0/min N/A 0 $1.67/min

Real estate/construction advisor including project feasibility and funding, customer experience and product revenue increase.

Arturo Rodriguez

Mexico city

$250.0/min N/A 0 $4.17/min

(Spanish only) Experto en áreas de prevención de fraude bancario, ecommerce, pagos digitales, auditoría y procesos de atención al cliente; así como optimización de recursos.

Dr. Hakan TETİK

Istanbul, Turkey

$100.0/min N/A 0 $1.67/min

In my 30+ years of career, I mainly focus on Strategy, Sustainability, Marketing, Transformation, Innovation, Unlearning, Customer Experience and Product Management. I can provide support in 4 languages: English, German, Turkish and Boss Language.

Dan Garraway

Los Angeles, CA, USA

$150.0/min N/A 0 $2.5/min

Founder, Interactive Technology Pioneer. Ex-Vimeo, WIREWAX (Acquired), Neuroscience D2C. Mentor & Advisor. Scaling Digital Experiences, Growth & Product Strategy.

Mike Holtschlag

Boston, MA

$600.0/min N/A 0 $10/min

Led product, strategy, finance, consulting and HR teams over 17 years with Fidelity Investments. Deep experience in retail investing, brokerage, Wealth Management, alternatives, lending, banking, HSA, 529 solutions, digital experience, agile.

Syed Junaid Sarwar

London

$60.0/min N/A 0 $1/min

Former Customer service and support advisor for Ibex solutions, worked for Walmart, Square Trade and HR For Health.

Donna Jane Arquiza

PANGASINAN, PHILIPPINES

$120.0/min N/A 0 $2/min

-Cum Laude with Civil Service Eligibility. -Business Administration Major in Financial Management with a specialization in Business Analytics Graduate. -Detail Oriented and Effective Communicator. -Customer Care Staff at Big Real Estate Industry.

Agata Dzwonkowska

Warsaw, PL

$60.0/min N/A 0 $1/min

Business Trainer, involed into business growth, communication enthusiast, Digital Marketing expert

Ogechi Felix

Lagos, Nigeria

$100.0/min N/A 0 $1.67/min

Entrepreneur. Partner at Merchant Farmers. Enthusiastic about leveraging customer service strategies for the success of your company. Need more coaching, here's my VIP Link to get extra sessions for free: https://clarity.fm/ogechifelix/church627 https://www.linkedin.com/in/ogechi-felix-289014118?trk=contact-info

Judi Samuels

Waterloo, ON

$250.0/min N/A 0 $4.17/min

Judi Samuels – Workforce Strategist & Experience Leader Summary Workforce strategist and employee experience (EX) leader with 25+ years of expertise in generational workforce engagement, organizational transformation, and leadership development. Founder of GenerationsXP, co-creator of the Generational Experience Index (GXP Index©), and a sought-after speaker on EX, CX, and the future of work. Core Expertise ✔ Generational Workforce Strateg ✔ Employee Experience (EX) & Leadership Development ✔ Organizational Transformation & Change Management ✔ Customer & Employee Experience (CX/EX) Integration ✔ Executive Workshops & Speaking Engagements Professional Experience Founder & Principal Consultant | GenerationsXP | 2006 – Present Lead workforce strategy and EX transformation initiatives for organizations. Co-developed the GXP Index©, a framework for optimizing multigenerational workplaces. Advise executives on retention, engagement, and culture transformation. Client Solutions Director | Bond Brand Loyalty | 2017 – 2023 Drove customer & employee experience initiatives for Fortune 500 clients. Led strategic consulting engagements, increasing engagement and retention. Speaking & Advisory Keynote speaker, panelist, and workshop facilitator on EX strategy, generational trends, and workforce transformation. Available for corporate events, executive retreats, and industry conferences. 📩 Contact: judisamuels@generationsxp.com 🌐 LinkedIn: www.linkedin.com/in/jsamuels10

Suan Kregel

$200.0/min N/A 0 $3.33/min

As the founder of a Business Transformation Consultancy, I leverage my 10+ years of experience and expertise in customer experience (CX) and human-centered design to help clients solve complex business challenges and create impactful solutions. I partner with cross-functional teams to align on priorities, visualize goals, and deliver on brand promises. I have led and supported successful initiatives for various industries, including health care, consumer goods, hospitality, travel, gaming, and financial services. Some of my recent projects include portal buildout for the national program entity Build from Within Alliance, operational efficiency and customer experience strategy for UHG Ventures - Level2, and program technical partnership with We Sparkle. I am passionate about empowering solution owners, fostering collaboration, and championing diversity, equity, and inclusion.

Joyce Gitumbi

Nairobi

$60.0/min N/A 0 $1/min

I am a dedicated Fraud and Risk Professional with extensive experience in the Financial Services, E-commerce, and Aviation sectors across Africa. I specialize in developing and implementing fraud prevention and risk management strategies to protect organizational assets and enhance operational efficiency. My expertise includes project management, regulatory compliance, and optimizing merchant onboarding processes. Skills Fraud Prevention and Risk Management Compliance and Regulatory Advisory Project Management Data Analysis and Process Optimization Cross-Functional Collaboration and Training Professional Experience:

Carolyn Player

Pasadena, CA

$100.0/min N/A 0 $1.67/min

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Zaha Al-Hmoud

$150.0/min N/A 0 $2.5/min

Consultant | Digital Strategy & Innovation Expert | Entrepreneur Former Deloitte & EY | Founder of Flow AI & Sugar Squared Driven by a passion for transforming customer experiences through digital strategies, Zaha has spent 4+ years in management consulting with a focus on customer strategy, digital transformation, and innovation. An entrepreneur at heart, he co-founded Flow AI, a boutique consultancy specializing in automating knowledge outputs, and Sugar Squared, an eco-friendly beauty brand revolutionizing hair removal products.

Shobhit Saxena

$300.0/min N/A 0 $5/min

With over 15 years of leadership experience in mobility, logistics, shipping and e-commerce, I specialize in helping businesses navigate strategic transformation, build scalable operations, and implement cutting-edge technologies. My expertise spans EVs, fleet management, q-commerce, and smart logistics, and I’ve worked with Daimler, Volvo, ONN, Zoomcar, and LoadShare to disrupt industries and scale businesses.

Aditya Gharat

Mumbai

$120.0/min N/A 0 $2/min

Aditya: AI Enthusiast | Operations Expert | People Leadership Specialist I’m Aditya, an expert in scaling teams and driving operational excellence across industries such as AI, digital marketing, telecom, finance, and FMCG. With over 15 years of diverse experience, I have built and led high-performing teams, applying my strengths in people leadership and emotional intelligence to foster growth and innovation. My focus on creating customer-centric strategies and solutions has allowed businesses to achieve significant success. In recent years, I’ve developed a deep passion for artificial intelligence and its ability to transform both business operations and personal finance. I’ve been at the forefront of learning and implementing the latest AI tools to help individuals and organizations unlock new opportunities for growth and financial freedom. As a leader, my emotional intelligence and people-first approach have enabled me to connect deeply with teams, ensuring they feel empowered and aligned with business goals. Whether it’s managing high-stakes operations, improving customer retention, or guiding organizations through complex transitions, my strategic mindset, coupled with emotional intelligence, ensures long-term success. Through consulting, writing, and leadership development, I’m committed to sharing my knowledge and helping others harness the power of AI, leadership, and customer success.

Stijn Skondras

Belgium

$250.0/min N/A 0 $4.17/min

Specialised in lead generation, customer care, commercial profiling and sales process optimisation across more than 50 different sectors in Western and Southern Europe.

Abigail Pacia

Village, Brgy Dela Paz, Antipolo City

$60.0/min N/A 0 $1/min

Mentor, Team Lead, Life Coach, Sales Expert, Customer Relations MentorTeam LeadLife Coach Customer service,sales

Amy Beley

Durango CO

$250.0/min N/A 0 $4.17/min

Entrepreneur with a seasoned background in Customer Experience. Founding team member of long standing startup with a passion for striking the balance between scalability and delightful experience

BOUMZEBRA Iliass

Morocco CASABLANCA

$60.0/min N/A 0 $1/min

Mechanical engineer/safety certified engineer with a variety of Expertise in different scopes in life/WorkI have been thriving to achieve higher ranks on my career, not only this but also been an active member in different consulting groups and gatherings. I may be your life / personnal adviser as I can be your Guide through tough times and experiences. When the going gets tough only the tough gets going.

Stacey Oliver-Knappe

Orlando, FL, USA

$120.0/min N/A 0 $2/min

Based in Orlando, Florida, I have 20+ years of experience improving employee results and customer experiences. Starting at Walt Disney World, my commitment to excellence and helping others do the same started early. I am a former HR and training vice president who spent most of my career in operations. My secret weapon is I see both sides of the equation to success: operations + people. Let me help you get Disney-like results, regardless of your industry or size

Alonzo Walker

Brookhaven, Pa

$60.0/min N/A 0 $1/min

Bartender Savoie - Chula Vista, CA Bartender Westin - Wilmington, DE Bartender Harrah's Philadelphia Casino and Racetrack - Chester, PA All Around Bartender, from banquets to corner bars, concerts to museum galleries.

Ma. Edna Siason

Manila

$60.0/min N/A 0 $1/min

Edna Siason Filipino single mom. Volunteer teacher of out of school youths at our community. Provider Service Advocate.

Simone Silva

Stevensville, Michigan

$350.0/min N/A 0 $5.83/min

Simone is the Principal at Experience Tales Consulting, also a CX Leader, Public Speaker and more recently has served as the Managing Executive, Head of Consumer Services, for Whirlpool Corporation. Simone has more than 20 years of experience across multiple industries, and leveraging her strong background in CX/CS, Service Operations, NPI and Quality, she creates and delivers differentiation through CX Strategy, Design and Management. A diverse and multi-lingual leader, Simone has developed large global teams with a focus on improving employee engagement and building a winning and customer centric culture, while on expat assignments in the US, China, Germany, Mexico and Brazil. In addition, Simone serves in multiple academic and industry advisory boards focused on the advancement of Customer Experience and enjoys coaching and mentoring diverse talent in various stages of their careers. She is an Engineer and Lean/Six-Sigma certified with Master’s Degrees in Business, Marketing (CXM), and Technology, Leadership & Innovation (TLI). Simone is interested in helping clients define and improve their CX Program from various levels of maturity, implementing initiatives of great impact, proven business value and offering guidance to drive complete business transformations.