Over two decades of contact center management experience. I can help with Coaching/Training, KPI's, Quality and Incentive programs, manual/SOP writing, best practices in virtually all things contact center and customer experience.
I have two decades of experience managing call center / contact center. I can assist you in developing KPI's and quality programs that will drive your sales to their maximum.
Jason was a great resource. If I have a another call center question in the future, he'll be one of the first people I call.