Customer Engagement – Advice from Experts

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Customer Engagement

Atlanta, GA

$150.0/min 4.9 5 $2.5/min

Customer Success Expert. I can help early stage companies work out how best to operationalize Customer Success and where to spend their time for maximum impact. Less theory, more practical tips and faster results.

Patrick O'Keefe

Los Angeles, CA

$200.0/min 4.9 20 $3.33/min

Experienced strategist and designer of online community products and programs who has scaled diverse, global teams, measured financial impact, driven revenue and community action, guided development roadmaps, and created safe, impactful community spaces. Has provided strategy to CNN, FedEx, Sony, Cisco, NOAA, and Forbes.

Josh Weissburg

Boulder, CO

$400.0/min 4.9 10 $6.67/min

I will help you communicate why your product exists and how it can make your customer's life better. This is the fundamental communication problem for new businesses, and it's the problem I built my company Outbound to solve (now as part of Zendesk).

Chris Woodard

Greater New York City Area

$150.0/min 5.0 15 $2.5/min

Customer centric marketer with 20+ years experience and passion for enhancing the customer journey through customer experience, product management, direct marketing, engagement retention & loyalty for consumer web & mobile. Currently: Vice President, Customer Journey Management at FreshDirect, startup consultant/advisor. Past: CMO at Noom, VP of Customer Engagement & Ops at BuyWithMe, Director CRM at WeightWatchers.com, Sr. Mgr at Barnes&Noble.com

Ari Klein

San Francisco

$300.0/min 4.9 1 $5/min

Currently: Platform Partnerships at Facebook. Previously, 10 years experience building Customer Success and Partnerships strategy at early-stage B2B SaaS and enterprise software companies. Former VP of Customer Success at Vim, Inc. and advisor to Polymail and Knowtions. Prior, Head of Customer Success at DocSend, Director of Customer Success at CrowdFlower where I led the transition from a managed services GTM model to a PaaS offering and built our account management practice from the ground up. Love cycling, cooking, and mezcal. Originally from Argentina.

Mike & Rick Tielemans

London, Ontario

$150.0/min 4.7 6 $2.5/min

We believe the future belongs to those who understand how to unify a group of strangers on the internet. When you have Brand Legacy you have lifetime customers who pay, stay, and buy everything you create. People hire us to create lifetime customers. We call them Brand Citizens because your brand becomes apart of their identity. Book a call if you want to steal of our ideas in one of the following categories: + marketing message / brand narrative + trial conversions + community management + community engagement / user generated content + retention - clarify your message, distribute your course / membership

Greg Meyer

Seattle, WA

$120.0/min 5.0 41 $2/min

Customer-focused leader delivering results for startup to F100 SaaS customers. MBA with deep experience in customer service, marketing, and technical roles as a co-founder, team lead, and individual contributor for local and remote teams. I love ideas that help customers and build better products. Specialties: customer success, customer advocate, usability testing, product planning, process improvement, customer experience, customer relationship management (CRM), pre-sales support for small business and enterprise customers.

Craig Tarr

Watertown, WI

$100.0/min 4.8 4 $1.67/min

I bring 22 years of hands on experience across all aspects of interactive application development across digital & marketing environments. My skills and expertise span Internet, analytics, social, security, UX and interactive technology.

Ritika Puri

San Francisco, California

$500.0/min 4.9 45 $8.33/min

Founder at Storyhackers, which helps B2B companies create content and customer education programs. Previously led partnerships at Investopedia.com, one of the world's largest finance websites. Scaled a $100 marketing spend into a $1M+ revenue stream by adding 15M users to the website.

Cleyton Messias

San Paulo

$100.0/min 4.5 1 $1.67/min

Product Manager and Founder at Trustvox. Software Developer. Entrepreneur. Product.

Josh Beaty

Raleigh-Durham, North Carolina Area

$150.0/min 5.0 1 $2.5/min

Head of Social Marketing & Community at Diamond Candles - an Internet Retailer Hot 100 Brand. Develop community management, retention, social marketing strategy and customer product experience.

Chad Keck

San Antonio, Texas Area

$120.0/min 5.0 16 $2/min

Extensive experience leveraging the Net Promoter System to drive a world-class customer experience, resulting in increased growth. I also have a very deep background with various hosting and cloud computing platforms including specific knowledge of the inner workings of IaaS services (Rackspace, AWS, HP Cloud) and PaaS (Cloud Foundry, Heroku, AppFog, etc).

Erik de Rooij

Amsterdam

$200.0/min 5.0 1 $3.33/min

With 18 years of experience in the pharmaceutical industry. Commercial responsible and leading sales force effectiveness. I've become an entrepreneur to help companies, brand managers and commercial directors to improve their sales pitch and optimize the way of working to engage customers. Expert in remote detailing Shaman - CCO and Co-Owner Meda Pharma - Commercial Director Pfizer - Different roles in marketing and sales (effectiveness)

Jeffrey Vocell

Dover, New Hampshire

$60.0/min 5.0 1 $1/min

Marketer with a passion for inbound and content. Co-Founded a mobile business dashboard company named Trendslide in March 2012. Have written articles, blog articles for various publications and web properties like Media Bullseye, Social Media Today, and others.

Kim Heras

Sydney Area, Australia

$100.0/min 5.0 0 $1.67/min

Founder/MD of PushStart, Sydney based seed accelerator - ex ANZ Community Manager MyHeritage.com - ex editor TNW Australia

Jeannie Walters

Greater Chicago Area

$400.0/min 4.0 0 $6.67/min

Brands like Orangetheory Fitness, Allstate, Bath and Body Works, Citrix and many others have trusted customer experience speaker, writer and consultant Jeannie Walters. More than 15 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth customer experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. TEDx speaker and CEO of Experience Investigators

Peter Bocian

Los Angeles, CA

$100.0/min N/A 0 $1.67/min

Former Head of Customer Success at SimpleOrder (a recently acquired SaaS company), I carry with me years of experience in on-boarding strategy, retention management, building up international support teams, and implementing platforms such as Salesforce, Intercom, Zendesk, and Mailchimp.

Dana Oshiro

San Francisco, California

$100.0/min N/A 0 $1.67/min

Senior Manager of Publishing Strategy @netshelter works with @9to5mac @phandroid and 4500 others to increase site engagement, traffic and editorial opportunities.

Rob Carol

Vancouver, Canada Area

$300.0/min N/A 0 $5/min

Canadian entrepreneur, 17 years as a Business Coach, over 17,000 hours of face to face coaching experience 33 years as a counselor and Trainer 42 years “C” level business experience, Certified Business Coach, Certified Money Coach, Certified Executive Coach. International Public Speaker with total audience attendances well in excess of 100,000. Rob began his business experience in 1975 by starting, building and selling businesses. His first business (which he sold in 1977) is still profitable and operating in St. Catharines, Ontario. After moving to Vancouver and training at BCIT, he started and still operates two corporations involved with construction, equipment rental, property management and finance. You want a coach that can relate to the pressures that business owners face in the real world. In 2000 Rob decided to share his experience with others by becoming a business coach. Helping other great business people cut short the hard lessons and offering sensational strategies for success has been very rewarding. Representing ActionCoach Canada, Rob has coached over 180 business leaders one-on-one to achieve the success they were hoping for. As a successful Business coach, Rob has been training other coaches (as a coach’s coach) since 2002 and is consistently awarded for the highest client retention rate (a true measure of success) in the entire ActionCoach group of 1200 offices worldwide. Several clients have achieved recognition for their business achievements including; • Ernst and Young finalist for Entrepreneur of the year, for B.C. • Burnaby Business of the Year • Coquitlam business of the Year finalist • Tri Cities Business of the Year

Caleb Allen

Myrtle Beach, Sc

$60.0/min N/A 0 $1/min

Veteran of the retail and corporate banking worlds. Dave Ramsey may as well be my uncle, I’ve taught his Total Money Makeover so many times. I have my degree in Accounting. So I know what I’m talking about from that side too.

Farzad Khosravi

Denver

$100.0/min N/A 0 $1.67/min

Entrepreneur. Founded 4 companies. Founder at cicero.ly Ready to take your customer experience to the next level.

Swati Patel

New York

$120.0/min N/A 0 $2/min

I have extensive experience with tech product launches and customer adoption within healthcare the past 10+ years. Previously, I led the Product Operations Team at Flatiron Health to launch 10+ health-tech products and recently, I am advising an incubation team on launching digital tools to support Covid-19 response.

Pam Ross

Toronto, Canada Area

$200.0/min N/A 5 $3.33/min

Speaker and Consultant on topics of the Future of Work, Social Media and the Workplace, and Customer and Employee Engagement. Leader Developer, Workplace Culture Catalyst. Building Trust and Agility to unleash people to achieve awesome Customer Experience.

Joakim Thörn

Stockholm

$150.0/min N/A 8 $2.5/min

Swedish Entrepreneur. Co-founder of Effectly. Customer Engagement Transformist. Father of two, husband, speaker, Helping companies deliver amazing customer experiences. Passionate about how personal emotional connections creates significant greater shared value.

Arindam De

Princeton, New Jersey

$60.0/min N/A 0 $1/min

Senior Consulting Manager for Life science Industry. Expert in Solution consulting for Pharma and Medical Device organization in Commercial domain. Expert in driving Data strategy for pharma organization in Commercial domain. Business process Expert in Sales & marketing and Patient Support domain

Alaa Andalsi

Olathe

$300.0/min N/A 0 $5/min

Innovative Retail and Customer service expert. With over 11 years of retail experience in Off-Price retail, general selling services and Specialty business:Jewelry and Designer Accessories. Also know-er of random facts

Simon Cairns

Vancouver

$200.0/min N/A 0 $3.33/min

GM/CEO - leading SaaS platform that has grown from <$50M to $800M in four years. VP BizDev - key architect and driver of fixed and variable biz models. Can prospect, open, pitch and close big deals. Delivered more than $1B in sales over tech career. Leadership - Helping management teams build high performance teams behind an exciting vision, and then translating that into mastery of the four fundamental processes of management. Remember - Execution beats strategy every time. But it starts with engaging leadership teams.

Subho Pati Sanyal

Kolkata, West Bengal. India

$250.0/min N/A 0 $4.17/min

Subho Pati has served over 50 clients across 15 countries since the inception of his group- The Nistula Group. Having companies established in India, the USA and the Philippines, the Group has won 15 prestigious awards and nominations. In the past 10 years besides delivering IT projects, he has also delivered over 100 corporate training sessions, conferences, and webinars. During his 30 years of experience in the fields of operations, sales, marketing, business strategy, training, and development, he has driven operational optimization, assessed the client needs to develop optimal solutions and lead and collaborated with the frontline and backend teams. With a solid foundation in customer success, service level management, and process metrics management, his additional strengths in communication, problem-solving, and thought leadership prepares him to thrive in this position. He has also authored 5 books and over 20 articles. Highlights of his background include: 1. ITeS Solutions to clients in Australia, Philippines, USA, Korea, Hong Kong, UK, Canada, Belgium, Sweden, Norway, Switzerland, and Greece. 2. Software and Hardware Solutions to clients in India, Canada, the USA, the Philippines, and Papua New Guinea. 3. Digital Solutions to clients in the USA, Canada and Latin America. 4. Procurement Solutions to clients in India, Philippines, USA, and Latin America. Key Expertise: Customer Success, Business Process Optimisation, Revenue Optimisation, ITeS, Business Process Outsourcing - Start-Up & Optimisation (Technical & Non-Technical) To know more about the legal entity, The Nistula Group, you may visit the following websites. https://www.nistulagroup.com https://www.nistulabusinesssolution.com https://www.sentritalabs.com https://www.delphipos.com

Dan Matkowsky

Chicago

$200.0/min N/A 0 $3.33/min

CEO Level Up Consulting | Ex EA & Playtika | Mentor, Google | Kellogg MBA | Engagement specialist helping B2C software companies answer the consumer question: "What's In It For Me?" I'm a 10+-year veteran of the consumer software industry, and I've held leadership and creative roles on iconic, award-winning entertainment franchises like The Sims, for industry-leading companies like Electronic Arts (EA) & Playtika. From mega-launches with massive marketing budgets to lean new IP projects, from multiple-million selling games to mobile/social apps with a million daily active users, my experience spans many platforms, genres, & target demographics, and I have won multiple awards for delivering high-quality results. I hold a marketing & technology MBA from the Kellogg School of Management. As a B2C Product Mentor at multiple startup accelerators including Google, I regularly give 'office hours', where I sit with the various companies and advise them on their most pressing product issues. That's exactly what I'm offering via Clarity.

Jef Kalil

Munich, Germany (originally Beantown)

$250.0/min N/A 0 $4.17/min

Life long product manager and ‘go-to’ for global digital and mobile strategy. Expert in Product Management, Confluence, Momoyoga and Pendo Mobile Guide software.

Scott Gould - Engagement Expert

$300.0/min 5.0 1 $5/min

Engagement expert and author. Frequent international keynote speaker. Consultant to startups and large organisations alike.

Sandisiwe Madzwila

Johannesburg

$100.0/min N/A 0 $1.67/min

An entrepreneur in the farming space, have have more than 10 years of experience and knowledge, administrative skills and have been in management in the past 5 years.

Chris Pedlar

Greater Seattle Area

$100.0/min N/A 0 $1.67/min

Sr. Manager Account Management at PitchBook with over a decade of experience in sales and customer success.

David Brownlee

San Diego

$500.0/min N/A 0 $8.33/min

CEO and Founder at The Brownlee Group LLC Creator of The Pure Customer Service Certification Program Former Business Results Coach for Tony Robbins at RRI Serial entrepreneur for over 20 years after corporate success

Greg Muender

San Diego or San Francisco

$200.0/min N/A 8 $3.33/min

Obsessed w/ all things startup // Founder of TicketKick, the 'LegalZoom of traffic tickets' // Former Mentor @ Stanford University // Growing EverCharge as VP of New Membership // Building SpareSquare in my spare time

Stefan Eyram

Toronto, Canada Area

$200.0/min N/A 34 $3.33/min

Seasoned sales and marketing guy focused on cloud-based marketing technologies and solutions. First international hire for ExactTarget (acquied by Salesforce.com) and again at Sailthru (acquired in 2019). Also headed up Canadian sales for Dynamic Yield (acquired in 2019). Currently Chief Revenue Officer of Youneeq AI and helping companies do a better job of website personalization, especially by addressing the Anonymous Gap: the disconnect that most money is spent on acquisition, and most time spent on known visitors, while 98% of website visitors are anonymous...and overlooked for the most part.

Ivan Bjelajac

Serbia

$150.0/min N/A 0 $2.5/min

ManageWP and Devana Technologies COO dedicated to building game-changing brands that improve consumers lives. Former Head of Customer Experience at ManageWP.

Terry Pappy

Orlando, Florida Area

$150.0/min N/A 7 $2.5/min

CEO of Better3 and creator of Confident Entrepreneur - brand & communications pro with a special heart place for customers

Joseph Bush

Saint Louis

$300.0/min N/A 0 $5/min

Joseph Bush is author of the book "From The Depths Of My Soul, My Soul Cries Out" Joseph has a public speaking background and has spoken at numerous, churches, and community functions. Joseph also has 10 plus years of Customer Service and Customer Relationships. Emphasis is in positive engagement and rapport building.Strong negotiations skills as well. Joseph is a firm believer in working your gift or talents no matter what level you are on. He believes that if you work your gifts it will open doors of opportunities and blessings for you.

Sam Davison

Buckingham, UK

$60.0/min N/A 0 $1/min

I develop people and processes through curiosity, openness and honesty to deliver high performance teams I specialise in the areas of customer service, logistics and engineering. With a focus on customer experience I can help you to develop your business to excite and engage your customers to help you create customers for life.

Ivy Brooks

Las Vegas, NV

$175.0/min N/A 0 $2.92/min

Shop Skinnygirl By Bethenny Frankel- Email Marketing Management, Affiliate Program Build Out, Engagement Marketing Campaign Manager, 10%+ Increase in revenue EBY (Empowered By You) By Sofia Vergara & Renata Black- Email Marketing Management & Platform Migration, Digital Product Creation, Email Sender Reputation repaired SokoWear Men's Leggings- Email Marketing Management, SEO Strategy & Execution, Made 3x the owner's investment in just 30 days Blackwell Brands (Real Estate, Tacoma Washington and Digital)- Built entire real estate investing learning membership platform and community, plus the founder's workshop website, and Facebook community management. 100 members in 30 days (FREE offer) Aaron Phillips, Voice Talent & Radio Personality- Business Coaching, Website Build, Opt-In Creation and Email Marketing Management, For the first time in 12 years, Aaron Phillips is PAID to do what he loves instead of paying to do what he loves Trop Stop Gas & Car Wash- Marketing Management, perfected sales process and brought in 23 new fleet fuel accounts, built an information portal (ipad) for employees to quickly access customer account information, entered Best of Las Vegas competition & won 2nd place, rebuilt Trop Stop's entire website to save owner from "renting" his previous one, all resulting in an annual residual income of $32,000 Shane Gnuyen, First Priority Realty- Marketing management: unified team and public image, project managed and wrote copy for new website, transformed Shane's real estate presentation to win over Sellers which changed his career from representing a couple buyers per month to selling 4 luxury homes per month.

ZACHARY SKAGGS

Cleveland, TN

$100.0/min N/A 0 $1.67/min

I am a product owner and PSM II certified scrum master for a medium sized WordPress businesses. I have more than 15 years in customer service experience, much of which was also spent learning how to apply agile principles to my work environment. Most recently I have been the driving force behind scaling support and development for the Ninja Forms WordPress plugin from 200,000 users to more than one million users.

Nikki Van De Keere

Kuala Lumpur, MY

$120.0/min N/A 0 $2/min

Customer Engagement and Digital marketing Strategist. Started as PR and Event manager for global retail brands and non-profit organisations. 3 years of international brand and digital marketing experience, followed by 2 years as strategic consultant for leading customer engagement technology, helping global business be more customer focused. Now in Malaysia and looking for short term projects to help out on.

Jose Albis

British Columbia, Canada

$120.0/min N/A 16 $2/min

Founding partner of TicTalking, SPES Technologies, Yuyu Games, ALBIS Consulting and few others. Entrepreneur, social marketer, startup cheerleader, online scientist, internet & social addict. Developing and supporting processes that bring thousands of users (been there, done that and loving it!).

Paul Archer

Gloucester, United Kingdom

$100.0/min N/A 4 $1.67/min

Paul Archer is a specialist in the Financial Services industry and helps clients to improve their sales, their sales coaching and improve customer engagement. He has worked with financial services clients who want to boost production from their B2B sales teams, their face to face B2C teams, telephone based customer adviser teams.

Jessica Wing

Manchester, UK

$150.0/min N/A 0 $2.5/min

5 years customer service 3 years telecommunications Sales B2C and B2B 3 years Childcare 2 years business maintenance 3 years management

Maria Westwood

Birmingham, UK

$100.0/min N/A 0 $1.67/min

I am passionate about the hospitality industry and in particular attention to detail - as it's the little things that the guests will remember about your hotel. I am happy to share my 10+ years experience. I consult and train hospitality professionals on today's most relevant topics as such Quality of Service, Increasing Positive Reviews and Social Media. I am happy to offer you advice hands on or just fresh thoughts on something you are working on. Whether you are new to hospitality or have years of experience, let's work together to take your hotel to the next level. Feel free to send me a message or let's organise a call.

Scott McKain

$500.0/min N/A 0 $8.33/min

As a member of two Halls of Fame (Sales & Marketing HoF and Professional Speaker HoF) and a bestselling business author, Scott McKain is well-equipped to help you stand out from the competition. Whether you're trying to improve your business, deliver a better speech, craft a more compelling story, write an amazing book -- or all of these -- connect with Scott and create distinction.

Andy Reinaker

Austin, TX

$150.0/min N/A 0 $2.5/min

Founder @ Value Synthesis Labs. PhD in Marketing Strategy, with focus on value creation, stakeholder engagement, and service innovation. Growth coach with a focus on lean principles. I help guide small and large companies through customer development and innovation processes to provide superior value to important people and groups. I teach marketing research to MBA students, and always enjoy an engaging conversation!

John Philpin

San Francisco Bay Area

$200.0/min N/A 0 $3.33/min

It's a trifecta that allows for focus and without focus, there is no success. I deliver revenue, profit and value to my clients by building and enhancing customer facing programs throughout the world. I am not free - but I am also not going to charge you just to call me !