Internationally-recognized Customer Success expert. Co-author of the world's first Customer Success training program, which has now certified over 19,000 CSMs. I help companies work out how to operationalize Customer Success and where to focus their time for maximum impact. I focus on providing practical and actionable advice that can have an immediate impact. Let's talk!

Digital Health Product Leader, Fractional CPO and executive advisor with 15 years of experience in Health Technology space. My expertise lies in building and scaling digital health solutions, leading product teams, and driving consumer engagement. I have a proven track record of success in implementing large-scale integrated care solutions, launching new products, and optimizing product operations for organizations like Teladoc Health and Memorial Sloan Kettering Cancer Center. I have successfully launched virtual health programs for several top Health Systems in the Northeast. Currently I run my own independent consulting practice, advising early stage companies of value proposition and go-to-market strategies, as well as enabling more established organizations scale their product functions and build successful roadmaps.

Create a Cult Brand that attracts the *right customers* who want to pay and stay for life. With over 10+ years in direct response marketing and another 5+ years studying neuroscience, psychology, cults, and cult brands, we can show you how to create a brand, product, and community that people want to belong to. This is how we took a failing fitness membership and turned it into a 7-figure brotherhood in 2 years with lifetime customers and tattooed members. Book a call with us to steal our ideas on using psychology and neurosuasion to "brandwash" customers to buy from you over the competition. We specialize in: ⚡️ marketing message / brand narrative ⚡️ brand positioning ⚡️ memberships and recurring revenue models ⚡️ product design to increase social proof ⚡️ community management ⚡️ community engagement / user generated content ⚡️ retention We believe the future belongs to those who understand how to unify a group of strangers on the internet. Build your Customer Cult and create customers for life.

Customer centric marketer with 20+ years experience and passion for enhancing the customer journey through customer experience, product management, direct marketing, engagement retention & loyalty for consumer web & mobile. Currently: General Manager, Mattie's Treats Past: VP Retention at The Farmer's Dog, Vice President, Customer Journey Management at FreshDirect, CMO at Noom, VP of Customer Engagement & Ops at BuyWithMe, Director CRM at WeightWatchers.com, Sr. Mgr at Barnes&Noble.com

I will help you communicate why your product exists and how it can make your customer's life better. This is the fundamental communication problem for new businesses, and it's the problem I built my company Outbound to solve (now as part of Zendesk).

Customer-focused leader delivering results for startup to F100 SaaS customers. MBA with deep experience in customer service, marketing, and technical roles as a co-founder, team lead, and individual contributor for local and remote teams. I love ideas that help customers and build better products. Specialties: customer success, customer advocate, usability testing, product planning, process improvement, customer experience, customer relationship management (CRM), pre-sales support for small business and enterprise customers.

Founder at Storyhackers, which helps B2B companies create content and customer education programs. Previously led partnerships at Investopedia.com, one of the world's largest finance websites. Scaled a $100 marketing spend into a $1M+ revenue stream by adding 15M users to the website.

Currently: Platform Partnerships at Facebook. Previously, 10 years experience building Customer Success and Partnerships strategy at early-stage B2B SaaS and enterprise software companies. Former VP of Customer Success at Vim, Inc. and advisor to Polymail and Knowtions. Prior, Head of Customer Success at DocSend, Director of Customer Success at CrowdFlower where I led the transition from a managed services GTM model to a PaaS offering and built our account management practice from the ground up. Love cycling, cooking, and mezcal. Originally from Argentina.

I bring 26 years of hands on experience across all aspects of interactive application development, digital & marketing environments. My skills and expertise span Internet, analytics, social, security, UX and interactive technology.

Product Manager and Founder at Trustvox. Software Developer. Entrepreneur. Product.

Transforming businesses with cutting-edge technologies, I specialize in ERP and CRM customization. Leveraging tools like Microsoft Dynamics 365, Business Central, Power Platform, and Azure, I craft tailored solutions. From Dynamics AX to Power Automate, my expertise spans X++, SSRS, SSIS, API integrations, and more. Let's empower your business for unparalleled growth.

Head of Social Marketing & Community at Diamond Candles - an Internet Retailer Hot 100 Brand. Develop community management, retention, social marketing strategy and customer product experience.

Marketer with a passion for inbound and content. Co-Founded a mobile business dashboard company named Trendslide in March 2012. Have written articles, blog articles for various publications and web properties like Media Bullseye, Social Media Today, and others.

Extensive experience leveraging the Net Promoter System to drive a world-class customer experience, resulting in increased growth. I also have a very deep background with various hosting and cloud computing platforms including specific knowledge of the inner workings of IaaS services (Rackspace, AWS, HP Cloud) and PaaS (Cloud Foundry, Heroku, AppFog, etc).

Engagement expert and author. Frequent international keynote speaker. Consultant to startups and large organisations alike.

With 18 years of experience in the pharmaceutical industry. Commercial responsible and leading sales force effectiveness. I've become an entrepreneur to help companies, brand managers and commercial directors to improve their sales pitch and optimize the way of working to engage customers. Expert in remote detailing Shaman - CCO and Co-Owner Meda Pharma - Commercial Director Pfizer - Different roles in marketing and sales (effectiveness)

I have 18 years of customer service experience. In as little as 1 hour, I can elevate your customer service, and website to garner better customer retention and experience. Guaranteed. I help companies create a better customer service experience. I also enjoy traveling, and hanging out with my dog.

Founder/MD of PushStart, Sydney based seed accelerator - ex ANZ Community Manager MyHeritage.com - ex editor TNW Australia

Former Head of Customer Success at SimpleOrder (a recently acquired SaaS company), I carry with me years of experience in on-boarding strategy, retention management, building up international support teams, and implementing platforms such as Salesforce, Intercom, Zendesk, and Mailchimp.

Expert advisor at ibbü, entrepreneur, mentor, journalist, student, mother. Skilled in strategy and mentoring.

Experienced Restaurant Consultant and Mentor with over 4 years of expertise in Foodpanda customer service, restaurant management, and food business strategy. Proven track record in transforming underperforming deals into top-selling items and elevating restaurant ratings. Adept at providing restaurant owners with actionable insights and strategic advice, ensuring business growth and sustained success even during downturns. Key Skills Restaurant Management: Expertise in running successful restaurant operations and implementing efficient management practices. Customer Service: Four years of experience as a Customer Service Representative and Mentor at Foodpanda, guiding food-related businesses. Strategic Planning: Skilled in developing strategies to boost sales, improve ratings, and maintain top rankings. Business Transformation: Proven ability to turn non-selling deals or items into highly demanded products. Social Media Marketing: Experienced in creating and executing social media marketing campaigns to increase brand visibility and customer engagement. Mentorship: Mentoring and training restaurant owners and staff, helping them achieve business excellence.

I have worked in customer relations for 8 years plus and have learned a trick or two. let me help you get you business running smoother with my knowledge. You can loose weight with just food and nature. I can tell you exactly why you haven't lost weight or you cannot keep it off. I can help you get rid of the weight and the emotional trauma that comes with it. Believe me, I've been there. Thank you, i am looking forward to talking with you.

Passionate about giving back and helping startups to scale in customer acquisition, GTM, retention, renewal, pricing strategies, partner ecosystem. Proven model deployed at Avalara, Thomson Reuters and was part of a startup Sabrix.

As a real estate professional with a diverse background, I have excelled in various capacities including real estate agent, broker, client manager, and receptionist. As a client manager, I handled a portfolio of many clients, offering personalized real estate solutions tailored to their goals. I maintained strong client relationships through proactive communication and outstanding service, Additionally, my experience as a receptionist at a busy real estate online agency allowed me to efficiently manage inquiries and coordinate appointments with all my clients, contributing to a welcoming and professional environment that enhanced client experience. And also i have good background in customer services and marketing.

Senior Manager of Publishing Strategy @netshelter works with @9to5mac @phandroid and 4500 others to increase site engagement, traffic and editorial opportunities.