Customer Engagement – Advice from Experts

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Customer Engagement

Atlanta, GA

$200.0/min 5.0 10 $3.33/min

Internationally-recognized Customer Success expert. Co-author of the world's first Customer Success training program, which has now certified over 19,000 CSMs. I help companies work out how to operationalize Customer Success and where to focus their time for maximum impact. I focus on providing practical and actionable advice that can have an immediate impact. Let's talk!

Anne Baskakova

New York, NY

$250.0/min 5.0 2 $4.17/min

Digital Health Product Leader, Fractional CPO and executive advisor with 15 years of experience in Health Technology space. My expertise lies in building and scaling digital health solutions, leading product teams, and driving consumer engagement. I have a proven track record of success in implementing large-scale integrated care solutions, launching new products, and optimizing product operations for organizations like Teladoc Health and Memorial Sloan Kettering Cancer Center. I have successfully launched virtual health programs for several top Health Systems in the Northeast. Currently I run my own independent consulting practice, advising early stage companies of value proposition and go-to-market strategies, as well as enabling more established organizations scale their product functions and build successful roadmaps.

Mike & Rick Tielemans

Toronto, CA

$500.0/min 4.8 9 $8.33/min

Create a Cult Brand that attracts the *right customers* who want to pay and stay for life (and sometimes get the tattoo) With over 10+ years in direct response marketing and another 5+ years studying neuroscience, psychology, cults, and cult brands, we can show you how to create a brand, product, and community that people want to belong to. This is how we took a failing fitness membership and turned it into a 7-figure brotherhood in 2 years with lifetime customers and tattooed members. Book a call with us to steal our ideas on using psychology and neurosuasion to "brandwash" customers to buy from you over the competition. We specialize in: ⚡️ marketing message / brand narrative ⚡️ brand positioning ⚡️ memberships and recurring revenue models ⚡️ product design to increase social proof ⚡️ community management ⚡️ community engagement / user generated content ⚡️ retention We believe the future belongs to those who understand how to unify a group of strangers on the internet. Build your Customer Cult and create customers for life.

Chris Woodard

Greater New York City Area

$300.0/min 5.0 15 $5/min

Customer centric marketer with 20+ years experience and passion for enhancing the customer journey through customer experience, product management, direct marketing, engagement retention & loyalty for consumer web & mobile. Currently: General Manager, Mattie's Treats Past: VP Retention at The Farmer's Dog, Vice President, Customer Journey Management at FreshDirect, CMO at Noom, VP of Customer Engagement & Ops at BuyWithMe, Director CRM at WeightWatchers.com, Sr. Mgr at Barnes&Noble.com

Josh Weissburg

Boulder, CO

$400.0/min 4.9 10 $6.67/min

I will help you communicate why your product exists and how it can make your customer's life better. This is the fundamental communication problem for new businesses, and it's the problem I built my company Outbound to solve (now as part of Zendesk).

Greg Meyer

Seattle, WA

$200.0/min 5.0 41 $3.33/min

Customer-focused leader delivering results for startup to F100 SaaS customers. MBA with deep experience in customer service, marketing, and technical roles as a co-founder, team lead, and individual contributor for local and remote teams. I love ideas that help customers and build better products. Specialties: customer success, customer advocate, usability testing, product planning, process improvement, customer experience, customer relationship management (CRM), pre-sales support for small business and enterprise customers.

Ritika Puri

San Francisco, California

$500.0/min 4.9 45 $8.33/min

Founder at Storyhackers, which helps B2B companies create content and customer education programs. Previously led partnerships at Investopedia.com, one of the world's largest finance websites. Scaled a $100 marketing spend into a $1M+ revenue stream by adding 15M users to the website.

Ari Klein

San Francisco

$300.0/min 4.9 1 $5/min

Currently: Platform Partnerships at Facebook. Previously, 10 years experience building Customer Success and Partnerships strategy at early-stage B2B SaaS and enterprise software companies. Former VP of Customer Success at Vim, Inc. and advisor to Polymail and Knowtions. Prior, Head of Customer Success at DocSend, Director of Customer Success at CrowdFlower where I led the transition from a managed services GTM model to a PaaS offering and built our account management practice from the ground up. Love cycling, cooking, and mezcal. Originally from Argentina.

Craig Tarr

Watertown, WI

$120.0/min 4.8 4 $2/min

I bring 26 years of hands on experience across all aspects of interactive application development, digital & marketing environments. My skills and expertise span Internet, analytics, social, security, UX and interactive technology.

Cleyton Messias

San Paulo

$200.0/min 4.5 1 $3.33/min

Product Manager and Founder at Trustvox. Software Developer. Entrepreneur. Product.

Muhammad Shahzad Sarang

Karachi Pakistan

$120.0/min 4.0 8 $2/min

Transforming businesses with cutting-edge technologies, I specialize in ERP and CRM customization. Leveraging tools like Microsoft Dynamics 365, Business Central, Power Platform, and Azure, I craft tailored solutions. From Dynamics AX to Power Automate, my expertise spans X++, SSRS, SSIS, API integrations, and more. Let's empower your business for unparalleled growth.

Josh Beaty

Raleigh-Durham, North Carolina Area

$150.0/min 5.0 1 $2.5/min

Head of Social Marketing & Community at Diamond Candles - an Internet Retailer Hot 100 Brand. Develop community management, retention, social marketing strategy and customer product experience.

Jeffrey Vocell

Dover, New Hampshire

$60.0/min 5.0 1 $1/min

Marketer with a passion for inbound and content. Co-Founded a mobile business dashboard company named Trendslide in March 2012. Have written articles, blog articles for various publications and web properties like Media Bullseye, Social Media Today, and others.

Chad Keck

San Antonio, Texas Area

$120.0/min 5.0 16 $2/min

Extensive experience leveraging the Net Promoter System to drive a world-class customer experience, resulting in increased growth. I also have a very deep background with various hosting and cloud computing platforms including specific knowledge of the inner workings of IaaS services (Rackspace, AWS, HP Cloud) and PaaS (Cloud Foundry, Heroku, AppFog, etc).

Scott Gould - Engagement Expert

$300.0/min 5.0 1 $5/min

Engagement expert and author. Frequent international keynote speaker. Consultant to startups and large organisations alike.

Erik de Rooij

Amsterdam

$200.0/min 5.0 1 $3.33/min

With 18 years of experience in the pharmaceutical industry. Commercial responsible and leading sales force effectiveness. I've become an entrepreneur to help companies, brand managers and commercial directors to improve their sales pitch and optimize the way of working to engage customers. Expert in remote detailing Shaman - CCO and Co-Owner Meda Pharma - Commercial Director Pfizer - Different roles in marketing and sales (effectiveness)

Cat Whitley

Omaha NE

$60.0/min 5.0 1 $1/min

I have 18 years of customer service experience. In as little as 1 hour, I can elevate your customer service, and website to garner better customer retention and experience. Guaranteed. I help companies create a better customer service experience. I also enjoy traveling, and hanging out with my dog.

Kim Heras

Sydney Area, Australia

$100.0/min 5.0 0 $1.67/min

Founder/MD of PushStart, Sydney based seed accelerator - ex ANZ Community Manager MyHeritage.com - ex editor TNW Australia

Peter Bocian

Los Angeles, CA

$100.0/min N/A 0 $1.67/min

Former Head of Customer Success at SimpleOrder (a recently acquired SaaS company), I carry with me years of experience in on-boarding strategy, retention management, building up international support teams, and implementing platforms such as Salesforce, Intercom, Zendesk, and Mailchimp.

Mansab Ali

Lahore

$100.0/min N/A 0 $1.67/min

Experienced Restaurant Consultant and Mentor with over 4 years of expertise in Foodpanda customer service, restaurant management, and food business strategy. Proven track record in transforming underperforming deals into top-selling items and elevating restaurant ratings. Adept at providing restaurant owners with actionable insights and strategic advice, ensuring business growth and sustained success even during downturns. Key Skills Restaurant Management: Expertise in running successful restaurant operations and implementing efficient management practices. Customer Service: Four years of experience as a Customer Service Representative and Mentor at Foodpanda, guiding food-related businesses. Strategic Planning: Skilled in developing strategies to boost sales, improve ratings, and maintain top rankings. Business Transformation: Proven ability to turn non-selling deals or items into highly demanded products. Social Media Marketing: Experienced in creating and executing social media marketing campaigns to increase brand visibility and customer engagement. Mentorship: Mentoring and training restaurant owners and staff, helping them achieve business excellence.

Ireeshia Carter

Converse, TX

$60.0/min N/A 0 $1/min

Expert advisor at ibbü, entrepreneur, mentor, journalist, student, mother. Skilled in strategy and mentoring.

Elyon Matthew

Lagos

$175.0/min N/A 0 $2.92/min

I have worked in customer relations for 8 years plus and have learned a trick or two. let me help you get you business running smoother with my knowledge. You can loose weight with just food and nature. I can tell you exactly why you haven't lost weight or you cannot keep it off. I can help you get rid of the weight and the emotional trauma that comes with it. Believe me, I've been there. Thank you, i am looking forward to talking with you.

Bobby Sands

Seattle

$150.0/min N/A 0 $2.5/min

Passionate about giving back and helping startups to scale in customer acquisition, GTM, retention, renewal, pricing strategies, partner ecosystem. Proven model deployed at Avalara, Thomson Reuters and was part of a startup Sabrix.

Dan Mic

Katowice

$150.0/min N/A 0 $2.5/min

Freelance Transition Coach. 20+ Years in Ops, Customer Service & Design. Mentor for Remote Career Shifts. Trainer, Systems Builder, Career Pivot Guide.

Nhi Hong

Ho Chi Minh, Vietnam

$200.0/min N/A 0 $3.33/min

Helped reduce ticket backlog by 40% and raised ops efficiency by 26%. Cut CS cost by 70% while maintaining 98% CSAT. Specialist in simplifying workflows, scaling operations, and aligning teams for growth. Backed by hands-on results and industry experience.

Haytem Benouis

Algeria

$600.0/min N/A 0 $10/min

As a real estate professional with a diverse background, I have excelled in various capacities including real estate agent, broker, client manager, and receptionist. As a client manager, I handled a portfolio of many clients, offering personalized real estate solutions tailored to their goals. I maintained strong client relationships through proactive communication and outstanding service, Additionally, my experience as a receptionist at a busy real estate online agency allowed me to efficiently manage inquiries and coordinate appointments with all my clients, contributing to a welcoming and professional environment that enhanced client experience. And also i have good background in customer services and marketing.

Dana Oshiro

San Francisco, California

$100.0/min N/A 0 $1.67/min

Senior Manager of Publishing Strategy @netshelter works with @9to5mac @phandroid and 4500 others to increase site engagement, traffic and editorial opportunities.

Francisco Mora Z

San José, San José, CRI

$100.0/min N/A 0 $1.67/min

10 años en banca bilingüe Experiencia en negocios de zonas turísticas Experiencia en creación de eventos especiales Gestión de proyectos metodologías agiles manejo de datos entre otros

Roberto Jusino

San Francisco, CA

$150.0/min N/A 0 $2.5/min

AI Startup Founder, Ex - Autodesk, Hyper Growth Startup Advisory and All things Customer Expert

Guclu Bilgi

Dublin

$120.0/min N/A 0 $2/min

Güçlü excels in designing business, sales, and product models for service-oriented small or large businesses. With over a decade of experience in roles at Zendesk, LinkedIn, Oracle, and Microsoft, Bilgi is skilled in sales playbook design, market research, and building strong client relationships. His focus on digital transformation, business solutions, HR Tech and marketing enables him to offer a multi-dimensional approach to business tasks, problems and targets.

Tomas Castillo

Bogotá, Colombia

$60.0/min N/A 0 $1/min

Customer Success Management, Account Management Sales Procurement, Business Development, former BAT, PedidosYa, Siemens

Donna Jane Arquiza

PANGASINAN, PHILIPPINES

$120.0/min N/A 0 $2/min

-Cum Laude with Civil Service Eligibility. -Business Administration Major in Financial Management with a specialization in Business Analytics Graduate. -Detail Oriented and Effective Communicator. -Customer Care Staff at Big Real Estate Industry.

Ogechi Felix

Lagos, Nigeria

$100.0/min N/A 0 $1.67/min

Entrepreneur. Partner at Merchant Farmers. Enthusiastic about leveraging customer service strategies for the success of your company. Need more coaching, here's my VIP Link to get extra sessions for free: https://clarity.fm/ogechifelix/church627 https://www.linkedin.com/in/ogechi-felix-289014118?trk=contact-info

Dorian Pasian

$60.0/min N/A 0 $1/min

Business Management professional with 10+ years of experience across FMCG, Outsourcing, and Customer Support. Worked with Fortune 500 companies like Philip Morris International. Expertise in organizational development, change management, brand strategy & consumer engagement.

Ethan T

Munich

$120.0/min N/A 0 $2/min

11+ years of experience in P&L management, sales, operations, business strategy, project and product management combined. Strong believer in growth mindset and forward-looking attitude both of which have helped tremendously in navigating new businesses in challenging markets, growing sales, building strategies, and satisfying customer requirements and expectations. In addition, having a strong technical background and drive for digital transformation (with use of AI, ML, IoT, platforms and virtualization) and cyber security combined helps in finding solutions to customer problems.

Rogerio Perez

Brazil

$200.0/min N/A 0 $3.33/min

• Customer Experience Executive with extensive strategy and practice on Customer Support, Onboarding, Professional Services and Customer Success. • Experience on creating Customer Experience areas from scratch or scaling operations for exponential growth companies with efficiency and sustainability. • Skilled on balancing strategy with operations for companies in transformation to become Customer Centric. • Innovative problem-solving thinking through an analytical and process-oriented mindset. • Creative leader that inspires and develops teams to provide a world-class Customer Services, improving humanity's relationship with technology. • Excellent communication, presentation, interpersonal, and language skills.

Ja'Rod Morris

Atlanta, GA

$200.0/min N/A 0 $3.33/min

Founder of Tribe Strategy. Visionary Customer Success Executive and Trainer with over 18 years of experience creating transformative customer experiences, from early-stage startups to global organizations across seven countries around the world. Creator of the 'Power Dialogue' Customer Success framework.

Iris Potruch

Tel Aviv, Israel

$120.0/min N/A 0 $2/min

Ex Google, Wix and Liveperson, as well as early stage startups, Customer Success and Strategic Partnerships executive

Kelly Olson

Austin TX

$175.0/min N/A 0 $2.92/min

-->Built and led customer success with a startup on the journey from Series A to Series B, and worked closely with the founders/board to dial in revenue metrics to maintain $5M ARR through an economic downturn. -->Increased agency client satisfaction rate by 10%+ through process improvement initiatives while representing the voice of the client across verticals on $1M retainer. -->Established partner program that generated additional $14M in revenue over 4 years using multi-channel strategies and scaled process.

Carmen Berrocoso

Madrid, Spain

$120.0/min N/A 0 $2/min

Advisor in Leading Marketing innovation through technology Previously Senior Digital Markerting Manager At Coca-Cola Central & Easter Europe (26 markets) / Head of CRM and Customer Experience at Pullmantur (Royal Caribbean) / Head of Retention & Loyalty at Philip Morris

Barry Wallace

San Francisco

$300.0/min N/A 0 $5/min

Hired & developed from scratch a high-impact corporate strategy team. Prepared and owned Total Addressable Market (TAM) analysis for public company readiness. Led the cross-functional team that developed the company’s strategy to move upmarket. Led the team that developed Intercom’s long-range strategy in partnership with Chief Strategy Officer. Owned Intercom’s M&A strategy including and accountable for target company recommendations. Developed the strategy & 3-year forecast for Intercom’s nascent partnerships motion. Designed pricing and packaging for new high-stakes product launches. Designed, staffed, & launched Intercom’s first professional services offering. Set up and led cross-functional “tiger” teams (Product, Data, Marketing, Sales, Finance) that set the product & GTM strategy for our key business lines. Initiated and drove verticalisation of GTM motions including new outbound SDR team. Developed Intercom’s multi-year internationalization investment strategy (GTM, R&D, G&A). Carried out qual & quant win / loss analysis and executed initiatives to address weaknesses. Forecasted opportunity size (incl. cannibalization rate) of developing new pricing & packaging aimed at our non-target segment (SMB). Responsible for validating key assumptions in the company’s financial plan based on industry benchmarks and market growth & trends.

Rachel Provan

New York, NY

$250.0/min N/A 0 $4.17/min

VP of Customer Success, Consultant, Coach to new Customer Success Leaders and CSMs who want to get promoted to leadership

Pam Ross

Toronto, Canada Area

$200.0/min N/A 5 $3.33/min

Speaker and Consultant on topics of the Future of Work, Social Media and the Workplace, and Customer and Employee Engagement. Leader Developer, Workplace Culture Catalyst. Building Trust and Agility to unleash people to achieve awesome Customer Experience.

Joakim Thörn

Stockholm

$150.0/min N/A 8 $2.5/min

Swedish Entrepreneur. Co-founder of Effectly. Customer Engagement Transformist. Father of two, husband, speaker, Helping companies deliver amazing customer experiences. Passionate about how personal emotional connections creates significant greater shared value.

Greg Muender

San Diego or San Francisco

$200.0/min N/A 8 $3.33/min

Obsessed w/ all things startup // Founder of TicketKick, the 'LegalZoom of traffic tickets' // Former Mentor @ Stanford University // Growing EverCharge as VP of New Membership // Building SpareSquare in my spare time

Dan Matkowsky

Chicago

$200.0/min N/A 0 $3.33/min

CEO Level Up Consulting | Ex EA & Playtika | Mentor, Google | Kellogg MBA | Engagement specialist helping B2C software companies answer the consumer question: "What's In It For Me?" I'm a 10+-year veteran of the consumer software industry, and I've held leadership and creative roles on iconic, award-winning entertainment franchises like The Sims, for industry-leading companies like Electronic Arts (EA) & Playtika. From mega-launches with massive marketing budgets to lean new IP projects, from multiple-million selling games to mobile/social apps with a million daily active users, my experience spans many platforms, genres, & target demographics, and I have won multiple awards for delivering high-quality results. I hold a marketing & technology MBA from the Kellogg School of Management. As a B2C Product Mentor at multiple startup accelerators including Google, I regularly give 'office hours', where I sit with the various companies and advise them on their most pressing product issues. That's exactly what I'm offering via Clarity.

Priti Mishra

New Delhi, India

$60.0/min N/A 0 $1/min

14+ years of comprehensive experience in Customer Service & Escalations on various gamut of operations-related activities. Specialization in Operation, Client & Team Management, Compliance & ability to work with a diverse team in virtual set-ups with a 'Can Do' attitude.

Ivan Bjelajac

Serbia

$150.0/min N/A 0 $2.5/min

ManageWP and Devana Technologies COO dedicated to building game-changing brands that improve consumers lives. Former Head of Customer Experience at ManageWP.

Stefan Eyram

Toronto, Canada Area

$200.0/min N/A 34 $3.33/min

Seasoned sales and marketing guy focused on cloud-based marketing technologies and solutions. First international hire for ExactTarget (acquied by Salesforce.com) and again at Sailthru (acquired in 2019). Also headed up Canadian sales for Dynamic Yield (acquired in 2019). Currently Chief Revenue Officer of Youneeq AI and helping companies do a better job of website personalization, especially by addressing the Anonymous Gap: the disconnect that most money is spent on acquisition, and most time spent on known visitors, while 98% of website visitors are anonymous...and overlooked for the most part.

Ravi Padaki

Bangalore, India

$100.0/min N/A 15 $1.67/min

Product Manager with deep experience in creating and selling software enterprise, cloud, consumer and mobile products. Broad experience in scaling products in different phases - new, high growth and mature. Strategist, creative and gets the job done.