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MenuJoakim Thörn CEO Effectly - Amazing Customer Experiences
Swedish Entrepreneur. Co-founder of Effectly. Customer Engagement Transformist. Father of two, husband, speaker, Helping companies deliver amazing customer experiences. Passionate about how personal emotional connections creates significant greater shared value.
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JT$2.50/min per minuteNew ArrivalCustomer Loyalty and EngagementJoakim Thörn • StockholmCreated 11 years ago in Business / Getting StartedEffectly creates amazing customer experiences. We help companies and organizations (Human-to-Human) that have decided to become more customercentric, with an outside- and in perspective, that makes the difference. Quantifiable effects arising with us are: - Increased customer loyalty - Increased sales - Increasing CLV (Customer-lifetime-value). - Reduced churn (customer-at-risk) - Increased recommendation factor (NPS) - Increased share value Our method for creating direct quantifiable values are based on a program of customer centricity, containing seven disciplines based on most recent research. We help you see the big picture through the ECO system for customer experiences with Customer Journey Mapping and Voice-of-the-Customer programs. It creates greater understanding among all employees of the company, for how better customer experiences in all customer touch-points , both offline and online , provides insights into a learning loop. That with strong feeling of participation, ownership and continuous improvement with direct effect. We empower the people and creates heroes.Joakim Thörn StockholmNew Arrival
- Reviews 8
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Working with Joakim is an exciting experience! He is a true entrepreneur, alway full of positive energy and he has a great talent of finding innovative solutions customer challenges.
I highly appreciate his coaching skills and ability to deliver 100%.
I have learned to know Joakim as a very positive and strong personality who keeps his eyes always at the ball. It is inspiring and a pleasure to talk to him, both business and personal.
Source: LinkedIn Nico Willigenburg Apr 29, 2014Joakim är en driven, kompetent och självklar ledare som jag varmt kan rekommendera. Jag har jobbat med Joakim under min tid på SOS Alarms marknadsavdelning.
Joakim besitter stor inneboende kapacitet och har en energi som få. Han kan entusiasmera och få alla med sig och gör det på ett sätt som övertygar. Jag kan varmt rekommendera Joakim!
Source: LinkedIn Camilla Lindberg Frivold Apr 29, 2014Joakim is a sales oriented person who sees possibilities and not obstacles for the client
Source: LinkedIn Jan Jonsson Apr 29, 2014I have had the pleasure doing business with Joakim many times and it has been great. Joakim is competent, trustworthy, flexible, innovative and he has a lot of energy. I will for sure do business with Joakim again and I can give him my best recommendations.
Source: LinkedIn Erik Syrén Apr 29, 2014Joakim is a person with deep knowledge in his field. He is a trustworthy, creative and reliable Business partner/serviceprovider.
Source: LinkedIn Stefan Mogel Apr 29, 2014Joakim är någon som jag kan rekomendera till 100 %. Detta grundar sig i att jag både har haft Joakim som chef och kollega och har sett hur otroligt nöjda kunderna är på nära håll med hans arbete. Joakims gedigna kunskap om kundutveckling och tillväxt är mycket uppskattat av alla uppdragsgivare och resultatet alltid över förväntan.
Source: LinkedIn Anneli Olovsson Apr 29, 2014Joakim Thörn is an ambitious, very social and targeted professional with great knowledge of sales and service. He is energetic, a true entrepreneur, that get things done - always with a friendly smile on his face.
Source: LinkedIn Ulf Söderström Apr 29, 2014Related experts
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