Rogerio Perez Driving growth & customer-centric transformations.

• Customer Experience Executive with extensive strategy and practice on Customer Support, Onboarding, Professional Services and Customer Success. • Experience on creating Customer Experience areas from scratch or scaling operations for exponential growth companies with efficiency and sustainability. • Skilled on balancing strategy with operations for companies in transformation to become Customer Centric. • Innovative problem-solving thinking through an analytical and process-oriented mindset. • Creative leader that inspires and develops teams to provide a world-class Customer Services, improving humanity's relationship with technology. • Excellent communication, presentation, interpersonal, and language skills.

Customer Support and Customer Success does not have to be expenses only, there's a high potential that your customer will be willing to spend more money for improved and proactive services. Learn how to spot those opportunities using data and how to adjust your Go To Market strategy to aggregate customer services in your portfolio.

Need to create a Customer Success department in your organization? I can help! Being High Touch consultative model (ex enterprise customers) or Scalable Success (Low/Tech touch for SMB), learn how to remove the gaps in your customer journey towards the correct product value.