Loading...

Clarity

Shruti Sharma

Boston, MA

I have a unique blend of experiences across Tech SaaS businesses, in customer success, sales engineering and product. As an advisor and practitioner, I help optimize post sales processes leading to increase customer engagement and retention. Active member of Techstars, Venture Lane and Women in Customer Success.

$2.50/min

—
0 Calls

—

0 Reviews

—

Avg. call

Customer Retention Customer Experience Customer Relations Personas Customer Engagement Client Retention Customer Advocacy Onboarding Client Engagement

Call me to talk about

Customer Personas and Segmentation

We'll dive into exploring the process of creating user personas and how they can inform product development, marketing strategies, and customer engagement.

We'll cover the following:
-Conducting customer research
-Identifying customer segments
-Creating the personas
-Applying the personas in your business

By the end of this session, you'll know exactly how to create the personas and leverage them to make various business decisions.

Customer Onboarding

Learn how to implement an effective customer onboarding process for your SaaS business that will drive growth and retain customers. We'll cover best practices for onboarding customers from initial contact to creating happy customers.

Here are a few topics that we'll cover:
1) Understanding the customer journey.
2) Creating a smooth onboarding process.
3) Building relationships with customers.
4) Measuring success.

Excited to guide anyone looking to refine their approach to customer onboarding and adoption.

Let's Talk About Customer Experience

Let's use this time to share what customer experience means for your business and the challenges you face keeping customers engaged and retaining them.

Answers 0
Reviews 0

Answers

Reviews

Member since March 2023