Farzad Khosravi Business Strategy : Marketing : Sales : Startups

Onboarding I will help you analyze obstacles during onboarding, proactively identify customers facing those obstacles and design an effortless onboarding experience. Growth I will teach you how to proactively engage customers who are falling behind, set up methods for organic expansion, measure customer sentiment automatically, and use customer feedback for product enhancement Retention I will help you design renewal processes, identify high churn risk accounts, de-risk those accounts, and prevent churn proactively Advocacy I will teach you how to implement a system to easily get customer referrals, case studies, reviews, and references. Scalability I will help you find good talent, set up a proper self-service flow, deflect customer inquiring and questions, and improve your operations Product I will help you design your product's UX and UI to organically nudge your customers towards desired outcomes

I've helped hire, train, and onboard dozens of people across over 8 companies. From DTC and B2C or B2B. Organizational psychology is the science of building a team. I believe that you should always be using evidence-based approaches to hiring, onboarding, training, and managing your team based on the latest in the field of organizational psychology.