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Mihir Mehta Hands on builder of ops & customer focussed teams
Hands-on resource who has built business operations and customer engagement at start-ups for the past 12 years and led critical projects at larger multinational companies prior to that.
I get stuff done.
I analyze your customer facing processes and develop actions to increase customer usage and adoption.
I will develop processes for you to track and analyze core metrics on a continuous basis - stuff that you can present to potential investors and board members.
I can develop financial models and recommend key processes that need to be changed to increase $$ and…
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Customer Development
Customer Retention
Business planning
SaaS
Project Management
Business Strategy
Operations
Salesforce.com
Business Analysis
Sales Process
Member since February 2016
Areas of Expertise
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MM$1.67/min per minuteNew ArrivalBuild Business Ops and Customer Engagement & Metrics That Really MatterMihir MehtaCreated 9 years ago in Business / Getting StartedI have built customer operations teams from scratch. I was the 3rd employee at my first startup and responsible for "everything customer". I grew existing customer revenue >10x and built a 60+ person customer ops team to support 100+ high touch customers. In addition, I started the first global account management team that was responsible for growing revenue within existing customers. I can quickly analyze customer situations and enable teams focus on what truly matters for customers and how to go about cracking the door open. I started my early career in finance and operations at GE and then Cisco. This unique background enables me to be highly analytical in my approach but yet focussing on what truly matters to grow a businessMihir MehtaNew Arrival
Customer Development
Customer Retention
Business planning
SaaS
Project Management
Business Strategy
Operations
Salesforce.com
Business Analysis
Sales Process
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