I'm known for helping teams make breakthroughs in the customer experience. My approach combines the latest advances in neuroscience with data analytics and continuous improvement.
I consult with cloud computing companies on customer loyalty and retention (www.se-partners.com). I help companies diagnose causes of churn, improve quality and value of products and services, and strengthen customer relationships.
Once you've validated your product with early revenue traction, scaling your business quickly and efficiently is the next challenge. I help companies identify critical leverage points and overcome process constraints holding back progress.
I help entrepreneurs refine their ideas and clarify their value propositions. I can help founders understand key phases and milestones and how it all ties to fundraising and valuation. I can help assemble winning pitches that lead to seed and early stage funding rounds.