Customer Satisfaction – Advice from Experts

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Customer Satisfaction

Atlanta, GA

$200.0/min 5.0 10 $3.33/min

Internationally-recognized Customer Success expert. Co-author of the world's first Customer Success training program, which has now certified over 19,000 CSMs. I help companies work out how to operationalize Customer Success and where to focus their time for maximum impact. I focus on providing practical and actionable advice that can have an immediate impact. Let's talk!

Cleyton Messias

San Paulo

$200.0/min 4.5 1 $3.33/min

Product Manager and Founder at Trustvox. Software Developer. Entrepreneur. Product.

Garrett Dunham

Sunnyvale, CA

$100.0/min 5.0 1 $1.67/min

Founder of Prebacked, connector, love the hustle. Previously EIR and developer evangelist @originatelabs. Love ideation, brainstorming, creating. Have been massive help with pitches / decks.

Cat Whitley

Omaha NE

$150.0/min 5.0 1 $2.5/min

I have 18 years of customer service experience. In as little as 1 hour, I can elevate your customer service, and website to garner better customer retention and experience. Guaranteed. I help companies create a better customer service experience. I also enjoy traveling, and hanging out with my dog.

Marc Taylor

Greater Salt Lake City Area

$60.0/min 4.0 21 $1/min

Founder Shellimark Entertainment. Entrepreneur, Entertainer, Motivational Speaker, and IT Professional.

Bobby Sands

Seattle

$150.0/min N/A 0 $2.5/min

Passionate about giving back and helping startups to scale in customer acquisition, GTM, retention, renewal, pricing strategies, partner ecosystem. Proven model deployed at Avalara, Thomson Reuters and was part of a startup Sabrix.

Mansab Ali

Lahore

$100.0/min N/A 0 $1.67/min

Experienced Restaurant Consultant and Mentor with over 4 years of expertise in Foodpanda customer service, restaurant management, and food business strategy. Proven track record in transforming underperforming deals into top-selling items and elevating restaurant ratings. Adept at providing restaurant owners with actionable insights and strategic advice, ensuring business growth and sustained success even during downturns. Key Skills Restaurant Management: Expertise in running successful restaurant operations and implementing efficient management practices. Customer Service: Four years of experience as a Customer Service Representative and Mentor at Foodpanda, guiding food-related businesses. Strategic Planning: Skilled in developing strategies to boost sales, improve ratings, and maintain top rankings. Business Transformation: Proven ability to turn non-selling deals or items into highly demanded products. Social Media Marketing: Experienced in creating and executing social media marketing campaigns to increase brand visibility and customer engagement. Mentorship: Mentoring and training restaurant owners and staff, helping them achieve business excellence.

Francisco Mora Z

San José, San José, CRI

$100.0/min N/A 0 $1.67/min

10 años en banca bilingüe Experiencia en negocios de zonas turísticas Experiencia en creación de eventos especiales Gestión de proyectos metodologías agiles manejo de datos entre otros

Roberto Jusino

San Francisco, CA

$150.0/min N/A 0 $2.5/min

AI Startup Founder, Ex - Autodesk, Hyper Growth Startup Advisory and All things Customer Expert

Ogechi Felix

Lagos, Nigeria

$100.0/min N/A 0 $1.67/min

Entrepreneur. Partner at Merchant Farmers. Enthusiastic about leveraging customer service strategies for the success of your company. Need more coaching, here's my VIP Link to get extra sessions for free: https://clarity.fm/ogechifelix/church627 https://www.linkedin.com/in/ogechi-felix-289014118?trk=contact-info

Tolga çalışkan

$60.0/min N/A 0 $1/min

TOLGA ÇALIŞKAN – ÖZGEÇMİŞ KİŞİSEL BİLGİLER Adı Soyadı: Tolga Çalışkan Doğum Tarihi ve Yeri: 16 Mayıs 1979, İstanbul Medeni Durum: Evli, 1 çocuk E-posta:gazeteperinthos@gmail.com Telefon: [Telefon numarası eklenebilir] --- EĞİTİM BİLGİLERİ Anadolu Üniversitesi – Bankacılık ve Sigortacılık Lisans Programı Anadolu Üniversitesi – (Devam Ediyor) Yüksek Lisans Programı Lise: 50. Yıl Yeşilköy Lisesi Ortaokul: Zeynep Bediya Kılıçoğlu İlkokul: Şenlikköy İlkokulu --- MESLEKİ DENEYİM 1. Perinthos Gazetesi ve Medya Şirketi Pozisyon: Kurucu ve Sahibi Süre: [Başlangıç yılı – devam ediyor] Görevler: Yerel ve ulusal medya hizmetleri sağlamak Haber içeriği oluşturma ve yayıncılık faaliyetlerini yönetmek Medya şirketinin stratejik yönetimini gerçekleştirmek 2. Mercedes-Benz Pozisyon: Performans Ödüllü Çalışan Görevler: Finans ve satış operasyonlarının yürütülmesi Müşteri ilişkileri ve performans takibi 3. Star TV ve Rumeli Holding Görevler: Medya ve finans sektöründe çeşitli roller --- SİYASİ VE SOSYAL AKTİVİTELER CHP Marmaraereğlisi İlçe Başkanı İlçe teşkilatında liderlik ve siyasi organizasyonların yürütülmesi Tarım Faaliyetleri: Tarım alanında çalışmalar yaparak üretime katkı sağlamak --- BİLGİ VE BECERİLER Medya Yönetimi Stratejik Planlama ve Yönetim Finans ve Sigorta Uzmanlığı Ekip Liderliği ve Yönetim Yerel Siyaset ve Topluluk Yönetimi --- DİĞER BİLGİLER Yabancı Dil: İngilizce (Orta Düzey) İlgi Alanları: Tarım, medya, politika, toplumsal projeler

Rogerio Perez

Brazil

$200.0/min N/A 0 $3.33/min

• Customer Experience Executive with extensive strategy and practice on Customer Support, Onboarding, Professional Services and Customer Success. • Experience on creating Customer Experience areas from scratch or scaling operations for exponential growth companies with efficiency and sustainability. • Skilled on balancing strategy with operations for companies in transformation to become Customer Centric. • Innovative problem-solving thinking through an analytical and process-oriented mindset. • Creative leader that inspires and develops teams to provide a world-class Customer Services, improving humanity's relationship with technology. • Excellent communication, presentation, interpersonal, and language skills.

Iris Potruch

Tel Aviv, Israel

$120.0/min N/A 0 $2/min

Ex Google, Wix and Liveperson, as well as early stage startups, Customer Success and Strategic Partnerships executive

MOHAMED ABDELRAHMAN

EGYPT

$250.0/min N/A 0 $4.17/min

As operations Team Leader at MARFRET & previously with EVERGREEN shipping line, I have over 14 years of experience in the maritime transport sector, my local & international experience at EGYPT, KENYA, TANZANIA & MOZAMBIQUE blessed me with a solid experience in container shipping industry.

Nathan Porter

Denver, CO

$250.0/min N/A 7 $4.17/min

Serial entrepreneur and successful founder of multiple web service companies including Arete Imagine Inc. and Ukuu Logic LLC. I've built a team of 10 seriously high octane individuals and faced the bumps along the way. I know what it takes to build from $0 to a multiple six figure business in your first year. It's not easy and it takes hard work but I'm confident you also can achieve success.

Susie Erjavec Parker

Winnipeg, Canada Area

$100.0/min N/A 7 $1.67/min

Owner & Linchpin @ SPARKER Strategy Group. PR. Social Media. Marketing. Speaker & Presenter. Multiple Entrepreneur. Women's Coach and Mentor.

George Moskoff

$100.0/min N/A 10 $1.67/min

Helped a unit of AT&T win 20% more bids. Shepherded Moen's Customer Service operation through a bad system implementation without losing customers. Successfully implemented cutting-edge tech for Day Timers. Turned around a troubled Montessori school. Got two startups successfully through a crowdfunding campaign. Built two mobile apps that still sell every day.

Priti Mishra

New Delhi, India

$60.0/min N/A 0 $1/min

14+ years of comprehensive experience in Customer Service & Escalations on various gamut of operations-related activities. Specialization in Operation, Client & Team Management, Compliance & ability to work with a diverse team in virtual set-ups with a 'Can Do' attitude.

Antonino Bologna

Juno Beach, FL

$150.0/min N/A 2 $2.5/min

White Hat SEO from the state of Florida and CMO for Breath of Lives. Google my name and you will see that authority building is one of my strong suits.

Pamela Herrmann

Denver, CO

$250.0/min N/A 0 $4.17/min

Want to increase your customer engagement? There are 3 changing marketing forces at play in your business that influence your ability to get and keep customers. The economy, social and technology. Is your business adapting? My expertise is in finding the lost opportunities, gaps and blind spots that when corrected, result in higher profits.

Helen Dewdney

London UK

$120.0/min N/A 0 $2/min

I have complained effectively for over 4 decades! Now an established consumer champion, columnist, best-selling author and blogger, I support companies though transformation and continual improvements in customer service. I am in the unique position of hearing what consumers think about customer service and what changes they would like to see. I work with businesses using customer insights and perspectives to reduce financial and reputational risk and impact on vulnerable customers and increase sales. I am a practised, dynamic, inventive and resourceful leader of change. Having run numerous projects and programmes, I strive for continuous improvement in my own work and in service delivery and regularly identify and develop opportunities. One of my particular strengths is that I am not hung up on sales speak, the way you have always done it, based on what you think customers want and how they work or what analysts think. I tell you straight what customers want. Some of the things I can help you with, how to: • keep customers happy • treat your customers as individuals • manage expectations • exceed expectations • deal with difficult customers • turn customers into superfans who rave about you and drive more custom to you Do you have customers who: • make your job difficult because you don’t know what they are complaining about? • don’t know what they want? • shout and rant at you and your staff and complain about your processes and want to escalate issues? • complain about issues that are difficult for you to address? • have concerns about how you may be serving vulnerable customers and the risks associated with this? With a no-nonsense, engaging and informative direct style, I am happy to discuss anything round customer service and complaint handling! Author of "How to Complain: The Essential Consumer Guide to Getting Refunds Redress and Results!", "101 Habits of an Effective Complainer". Author of report "Whirlpool - The Tumble Dryer Story Without the Spin" which outlines what happened up until April 2018. Co-author of investigative reports Ombudsman Omnishambles: Serious unresolved issues affecting the operation of the ombudsman ADR system in the UK. 22 June 2016 and More Ombudsman Omnishambles: The UK ADR landscape 20 months on… 28 February 2018. The reports outline the state of Alternative Dispute Resolution provision and the failures with approval and monitoring in the unregulated sectors within the UK.

ZACHARY SKAGGS

Cleveland, TN

$100.0/min N/A 0 $1.67/min

I am a product owner and PSM II certified scrum master for a medium sized WordPress businesses. I have more than 15 years in customer service experience, much of which was also spent learning how to apply agile principles to my work environment. Most recently I have been the driving force behind scaling support and development for the Ninja Forms WordPress plugin from 200,000 users to more than one million users.

Renee Keats

Chicago, IL, USA

$100.0/min N/A 0 $1.67/min

Founder & Head writer for Northshore Health Advocacy Group. Tweets as @reneekeats and @windycitymomma. I can answer your questions about the Affordable Care Act, health insurance and what's coming down the line for the US Healthcare system.

Chris Jennings

Greater New York City Area

$100.0/min N/A 11 $1.67/min

I am the founder of Supply Chain Advocates, a peer-advisory firm that helps connect supply chain professionals at mid-market companies with their larger industry peers. These connections allow you to have real world discussions with industry experts. They have domain expertise and have already been on the journey you are about to embark on. I help get you educated, quickly, and arm you with the knowledge you need to cut through all the chatter, at a fraction of the time and cost if you were to chase this information down yourself. I help ensure a successful start to your next supply chain project.

Jay Nathan

Charleston, SC

$175.0/min N/A 0 $2.92/min

VP Customer Success @PeopleMatter. Passionate about customers. Formerly Blackbaud, Mariner, Duke Energy, AOL Time Warner.

Chandler Bolt

$100.0/min N/A 2 $1.67/min

Started & Ran $320k in businesses by age 20. Wrote 2-Best Selling Books. Teach other entrepreneurs how to write, market & leverage their first book through the Best Selling Book System. I love marketing & have gotten pretty good at Book Marketing. I'd love to help you avoid all the mistakes I made.

Melissa Bellemare

Quebec, Canada

$120.0/min N/A 0 $2/min

I am a non-punitive, natural parenting, natural birthing, unschooling mentor and an elimination communication and babywearing educator. I can help you on your path to become the parent you wish to be.

Felipe Fernandes Lopes

São Paulo, Brazil

$250.0/min N/A 0 $4.17/min

Customer Experience and Customer Service Executive, leading teams in multinationals such as Vivo, Johnson & Johnson, Carrefour, Amazon and TikTok.

Robert Gonsalves

Greater Los Angeles Area

$500.0/min N/A 7 $8.33/min

* A refugee from Hollywood (Paramount, Warner Bros. Online, Disney Online) * Robert use Hollywood Everywhere strategies to help * Food, Shelter and Clothing companies: * Get Your Best Customers * Keep Your Best Customers * Grow them into Lifelong Evanglists

Joanne Leavey

Long Island, NY

$60.0/min N/A 0 $1/min

Joanne’s experience spans over two decades and is dominated by internal-corporate and human capital. Ms. Leavey serves as the Human Capital Specialist. Ms. Leavey has provided Human Capital and staff augmentation services to some of the most prestigious and demanding organizations in the world including, but not limited to: JP Morgan Chase, TIAA-CREF, AT&T, Martha Stewart, Disney, Pfizer and Lockheed Martin.

Seth Gibbs

New Orleans, LA

$100.0/min N/A 0 $1.67/min

Very experienced in Problem solving, trouble shooting, product info, solutions, trade secrets, Custom applications, demos, equipment. Certified in 2 paint lines. Award winning customer service/satisfaction & paint jobs.

Farzad Khosravi

Denver

$100.0/min N/A 0 $1.67/min

+10 years in customer experience with a focus on customer success, sales strategy, and marketing strategy. 3x Founder and mentored and advised over 50 executives and founders. I've set up everything from tools, strategies, positioning, emails, and talking points for awareness and acquisition all the way to retention and churn mitigation strategies across over 8 organizations.

Tina Spears

New Jersey

$100.0/min N/A 0 $1.67/min

Principal at Sword and Spear Consulting Group, Founder of youth entrepreneur nonprofit, Author of "Step of Faith; Leap in the Spirit" and host of podcast "Two-Edged Sword"

Ruud Verduin

Amsterdam, The Netherlands

$300.0/min N/A 0 $5/min

25 years of experience with customer engagement, customer experience management, customer relationship management (CRM) and database marketing consulting.

Buddhima Kurukulasuriya

Austin, TX

$200.0/min N/A 0 $3.33/min

Tech product leader + Co-founder. I build upon 13+ years of learning and re-learning in digital and physical product management from enterprise to startups, in the US, Singapore, and Sri Lanka.

Monica Petit

Denver, Colorado

$150.0/min N/A 0 $2.5/min

Monica Petit is a serial entrepreneur and Visionaire that helps mentors, authors, coaches and other entrepreneurs manifest their event vision.

Newton Silva

Kitchener, Canada Area

$100.0/min N/A 0 $1.67/min

Senior consultant of technology infrastructure project management in telecommunications, energy, transportation, security, construction and health care.

Chris Wyatt

Atlanta, GA

$100.0/min N/A 0 $1.67/min

Digital Marketer & Growth Strategist. Former Head of Customer Success. Helped grow Sumo / Appsumo into 7 and 8 figures. Can talk about the “ins and outs” of internet marketing including conversion optimization, growth marketing, and marketing automation systems. Previously worked and helped over 10,000 businesses with their conversion optimization with popups and building successful eCommerce companies. Passionate about helping entrepreneurs grow their businesses!

Carla Moss

San Francisco

$120.0/min N/A 0 $2/min

Founder and Principal Consultant at Customer Success Alchemy LLC advising SaaS companies on innovative customer success management and operations strategies that result in sustainable recurring revenue and growth.

Subho Pati Sanyal

Kolkata, West Bengal. India

$250.0/min N/A 0 $4.17/min

Subho Pati has served over 50 clients across 15 countries since the inception of his group- The Nistula Group. Having companies established in India, the USA and the Philippines, the Group has won 15 prestigious awards and nominations. In the past 10 years besides delivering IT projects, he has also delivered over 100 corporate training sessions, conferences, and webinars. During his 30 years of experience in the fields of operations, sales, marketing, business strategy, training, and development, he has driven operational optimization, assessed the client needs to develop optimal solutions and lead and collaborated with the frontline and backend teams. With a solid foundation in customer success, service level management, and process metrics management, his additional strengths in communication, problem-solving, and thought leadership prepares him to thrive in this position. He has also authored 5 books and over 20 articles. Highlights of his background include: 1. ITeS Solutions to clients in Australia, Philippines, USA, Korea, Hong Kong, UK, Canada, Belgium, Sweden, Norway, Switzerland, and Greece. 2. Software and Hardware Solutions to clients in India, Canada, the USA, the Philippines, and Papua New Guinea. 3. Digital Solutions to clients in the USA, Canada and Latin America. 4. Procurement Solutions to clients in India, Philippines, USA, and Latin America. Key Expertise: Customer Success, Business Process Optimisation, Revenue Optimisation, ITeS, Business Process Outsourcing - Start-Up & Optimisation (Technical & Non-Technical) To know more about the legal entity, The Nistula Group, you may visit the following websites. https://www.nistulagroup.com https://www.nistulabusinesssolution.com https://www.sentritalabs.com https://www.delphipos.com

Rafał Jarosz

Warsaw

$250.0/min N/A 0 $4.17/min

I can help You boost Your business results by: * Building or developing high performing multi-channel customer care operations * Improving metrics like Customer Satisfaction, Net Promoter Score (NPS), Customer Effort Score (CES), First Contact Resolution (FCR), Customer Retention rate, Inbound conversions * Developing Your teams' skills to excel front and back-office operations and Customer relations * Preparing and executing efficient Voice of the Customer and Customer Advocacy approach * I will help You manage challenges and risks when changes affect people, operations and technology --- Since 2001 I worked with over 40 global and local brands on 60 various projects focused on Customer Care, Experience, Satisfaction and Retention. As team and project manager, adviser or trainer I worked with Customer facing operations sized 10 – 1000 people. And as numbers always give me comfort, my priority is to deliver measurable results and value for Customers and stakeholders. • Invited as speaker to over 40+ industry events and conferences since 2006. • Awarded in 2013, 2015, 2016 with “Individual Industry Champion Award” by ContactCenterWorld.com • Judge in „Top Ranking Performers Awards” 2017, 2018 by ContactCenterWorld.com. • Judge in „Telemarketer of the Year” 2018 awards by Polish Marketing Association. • Mentioned in “25 most important people in Customer Care industry in Poland 2016” by CCnews.pl • Mentioned in “25 most important people in Call Center industry in Poland 2017” by CCnews.pl • Mentor Board member for MyCustomer.World 2018 conference • Auditor for “Customer friendly company” certification program by Obserwatorium Zarządzania Foundation (firmaprzyjaznaklientowi.pl) • Member of CXPA – Customer Experience Professional Association. • Associate expert in CEM, CRM and Contact Center for ProProgressio Foundation. • Associate expert cooperating with Polish Banks Association in area of Customer Care. My linkedin profile : bit.ly/linkedin-rafal

chris fazey

London

$100.0/min N/A 0 $1.67/min

over 20 years experience transitioning and transforming IT service management within organisations. Primarily focused on choosing the right delivery strategy such as outsourcing, insourcing or offshoring. Then delivering the chosen strategy to achieve delivery targets, business benefits or outcomes.

Adam Zoghlami

London, United Kingdom

$100.0/min N/A 0 $1.67/min

I have never and will never take no for answer. Life is short and we all have our goals and demons alike. Let me show you how we can make things work in your favour always!

Daniel De Lone

Milwaukee WI

$250.0/min N/A 0 $4.17/min

Professional Experience: Owned the Customer Experience program for multi billion dollar global company. Created strategic model for generating Customer Loyalty through connecting Employee Experience (EX), Customer Experience (CX) and Continuous Improvement using technology and analytics, developing strategies to improve metrics such as NPS, NPS, CSAT, CES and Loyalty Index. Specialty is developing and continually evolving a best-in-class Experience Management program in the B2B/B2C/B2B2C arena. • Direct responsibility for CX strategy, roadmap, governance, standards, policies and processes for highly matrixed, global company • Led market research, RFP, and deployment of CX VOC platform and data ecosystem to scale customer feedback management • Developed and operationalized the framework for strategic CX VOC program initiation, resourcing, execution and adoption • Developed relationship and transactional voice of customer surveys, providing insights to meet goals, standards, and opportunities • Combined VOC and Operational Performance data to identify strategic opportunities for business via dashboards and visualization tools. Leveraged strategic insights to frame rationale for business opportunities to improve services and products • Established strategy to reduce percent of detractors through acting upon top themes as derived from a complaint forecasting model • Delivered quarterly presentations to leadership with targeted communications, identifying areas to drive new strategies • Collaborated with Customer Service, Marketing, Sales, Legal, IT, and Product Development to drive customer and business success • Expert in mapping holistic customer journey, using moments of truth for customer concerns and conceptualize new solutions My CX experience was built upon the foundation of continuous improvement disciplines. Track record for driving Continuous Improvement (CI) projects as a corporate level resource, driving improvements to people, process and technology. Implement best-in-class solutions. Partner with Business to design, develop and implement CI change activities. Managed strategy deployment process, updates, action plans, and synthesize disparate information effectively. Align Sponsors for project success. • Built a mature project funnel, pipeline and portfolio, yielding annual project related savings between $3 - $7MM • Lead large scale cross-functional projects leveraging data to detect, solution, and resolve customer-impacting issues upstream; identify opportunities for self-service solutions, and provide tools and resources for frontline to exceed customer expectations • Facilitated workshops, kaizens, Value Stream Mapping, drive and track actions, and communicate complex findings via compelling storytelling for buy-in and followership. Translate VOC / customer insights into business opportunities. • Partnered with strategic customers to identify and execute on high profile projects, creating mutual business value SAP | Tableau | Qualtrics | Power BI | Advanced Excel | SalesForce | G Suite | MS Office | Webex / Teams / Zoom

Andres Ornelas O.

Hermosillo

$100.0/min N/A 0 $1.67/min

Co-Author of Economic Impacts of Tourism in Bahia Kino. Organizational service to Walmart to prevent Fraudulent activities and promoting online security within the enterprise of JCurve Technologies. I have been worked in Leadership and Non-Profit Organizations in Washington DC. Volunteer in The National Hispanic Medical Association.

Quantral Calvert

Atlanta GA

$100.0/min N/A 0 $1.67/min

Having customers is the key element to every company, big or small. So when you loose them your business will suffer. Leveraging my 20 plus years of customer focused experience. I can help take your business to the next level by providing you with a birds eye view approach that can help you sore toward success.

Ramin Ismayilov

Baku, Azerbaijan

$60.0/min N/A 0 $1/min

Customer focused professional with 7 years of extensive background in Customer Experience within the Telecom industry. As a Certified Net Promoter Associate and Six Sigma Green Belt, I aspire to effectively utilize my knowledge and skills to achieve tremendous outcomes, and successfully contribute to organization’s goals, growth and performance in Services, Mobile Apps, Call Centers, Front Desks and Telesales KEY STRENGTHS Certified Six Sigma Green Belt Certified Net Promoter Associate and Country Champion Project Management Customer Experience Improvement Performance Optimization & Quality Control Reporting, WFM, Analyzing Leadership, Team Building, Conflict Resolution Training & Coaching Customer Surveys Online Customer Care (Social Media, Chat, WEB)

Paula Billington

Sydney, Australia

$100.0/min N/A 0 $1.67/min

Seasoned SaaS Customer Success executive specialising in rapid growth environments. Hiring, team structure, culture, metrics, NPS, service delivery, business operations, process improvement and CRM design.

Francisco Rojas

Greater Chicago Area

$235.0/min N/A 0 $3.92/min

Paramedic and lic. Practical Nurse, Owner of Rojas Medical Professionals, LLC

Nitin Dubey

$100.0/min N/A 0 $1.67/min

Nitin has been a P&L, GTM ( go to market ), Operations and Sales leader and is a scale up specialist. His success stories so far have been : Aashirvaad Atta ( ITC Limited ), Olacabs and Qikwell ( acquisition by Practo ). He is a turnaround specialist with a keen eye for bottlenecks and growth hacks. Nitin is also an Ultra Marathon Runner who thrives by building high performance teams. He held the position of Co-founder, while working at Prayagad which was building a Natural Language Processing based healthcare platform which would benefit the entire health ecosystem. He lists the following professional experiences: Healthcare, Internet Startups , Cabs, FMCG, Food , Oil and Gas. He has specific expertise in: Operations, Sales , Turnaround , Growth , P&L. He is a Six Sigma Black Belt