Founder and Principal Consultant at Customer Success Alchemy LLC advising SaaS companies on innovative customer success management and operations strategies that result in sustainable recurring revenue and growth.
A results-driven trusted advisor with 15 years of experience in customer success management, customer experience, account management, sales, and operations. Expertise in retaining and cultivating recurring revenue while managing high-value, complex, strategic accounts with a proven track record.
Partners with chief and senior executives of enterprise, mid-market, and startup companies to launch and deliver customer-centric initiatives. Advisor to customer success leadership while coaching and training their teams on best practices in customer success management, providing strategies and tools to reduce churn, retain and grow revenue, and to manage customer journeys to desired outcomes and maximum ROI.
Deep understanding of SaaS and Cloud-based business applications and monetization models, including online and mobile solutions and platforms, digital asset management and orchestration, digital media, online broadcasting, online publishing, and eCommerce. Collaboration with product and marketing teams in product development, go-to-market strategies and product training for early adopters.
Top 3 in the United States award recipient for exceeding revenue retention target for a Fortune 1000 company.
Received a Mini-MBA, Executive Education at Rutgers Business School, Rutgers University. A graduate of San Francisco State University with a Bachelor’s Degree in Political Science and emphasis in International Relations. Studied law at the University of San Francisco School of Law for one year. While there, awarded Best Oral Argument in the Moot Court Competition.