Customer focused professional with 7 years of extensive background in Customer Experience within the Telecom industry. As a Certified Net Promoter Associate and Six Sigma Green Belt, I aspire to effectively utilize my knowledge and skills to achieve tremendous outcomes, and successfully contribute to organization’s goals, growth and performance in Services, Mobile Apps, Call Centers, Front Desks and Telesales
KEY STRENGTHS
Certified Six Sigma Green Belt
Certified Net Promoter Associate and Country Champion
Project Management
Customer Experience Improvement
Performance Optimization & Quality Control
Reporting, WFM, Analyzing
Leadership, Team Building, Conflict Resolution
Training & Coaching
Customer Surveys
Online Customer Care (Social Media, Chat, WEB)
