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Customer Service
Menu610 experts in Customer Service topic
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JSJames ScottCustomer Success Growth Expert • Atlanta, GAInternationally-recognized Customer Success expert. Co-author of the world's first Customer Success training program, which has now certified over 19,000 CSMs. I help companies work out how to operationalize Customer Success and where to focus their time for maximum impact. I focus on providing practical and actionable advice that can have an immediate impact. Let's talk!Customer Service • Customer Retention • SaaS - Enterprise & SMB B2B • Customer Support • Customer Experience • Customer Engagement • Customer Insight • Customer Satisfaction • Customer Advocacy • Onboarding •$3.33/min per minute5.0 46 10
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AGA.J. Gross, C.P.A., E.A.President at ALG Tax Solutions • Greater Detroit AreaTake your business to the next level whether you are starting a business or expanding. I help you with your taxes, finances, marketing, entity structure, and overall business plan to earn more sales. I also specialize in helping people with tax problems. This includes offer in compromise, penalty abatement, payment plans, tax audits, and hardship. I am able to quickly analyze a problem and provide guidance on the next step to take with the IRS.Customer Service • Strategic Planning • Negotiation • Customer Relations • Automotive • CPA • Tax •$5/min per minute5.0 37 21
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TKThomas KnollCOO, Revelry Labs / Investor, Revelry Ventures • Minneapolis, MNSold Primeloop; Sold LaunchRock; Community Architect at Zappos; Mentor at Techstars & 500Startups. Building online community for 20+ years.Customer Service • Fundraising • Customer Development • Community Management • Content Marketing • Product Development • Product launch • Community Development • Culture Building • Organizational Culture •$5/min per minute4.8 44 14
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DJDave Jackson - Personal Podcast CoachDave Jackson Podcast Consultant • Cleveland/Akron, Ohio AreaFounder of the School of Podcasting. I've helped hundreds of people launch successful podcasts. I can advise you on a podcast launch, hosting, plugins, themes, microphones, software and more.Customer Service • Marketing • Sales • Social Media Marketing • Blogging • WordPress • Podcasting • Online Advertising • Consulting • Social Networking •$3.33/min per minute5.0 29 13
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DMDan MezheritskyPresident at Fitness on the Go • Vancouver, Canada AreaDan is the founder of Fitness on the Go - a franchise system that operates throughout North America with over 200 licensees and 32 franchise territories granted. Dan started his career as a personal trainer and quickly excelled generating over 1.5 million dollars in sales in just 3 years. He has developed a program that helps entrepreneurial personal trainers find success in the fitness industry. Dan consults on the topics of franchises, licensing, sales training, and marketing with a focus on service based franchise systems. Dan specializes in growth strategies for businesses in the service industry.Customer Service • Entrepreneurship • Coaching • Fitness • Licensing • Sales Training • Contract Negotiation • Franchising • Franchise Consulting • Franchise Sales •$5.83/min per minute4.8 19 7
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RPRupesh PatelHotel Owner/Operator, Speaker & Consultant • Orlando, Florida, USA2021 - CEO & Hotel Owner. I operate hotels & happy to share my 20+ years experience in the industry with you. I consult & train hospitality professionals on today's most relevant topics such as, Customer Service, Operations, Marketing, Online Reviews, Guest Engagement & Feedback. Have an operational issues or idea you're working on? Allow me to offer you sound advice. Need fresh thoughts or different approach? Weather you're new to hotels or a veteran, receive results-driven insights, ideas and strategies to take your hotel to the next level. Send me a message or lets jump on a call... I am always happy to help.Customer Service • Marketing • Hospitality Industry • Social Media • Online Marketing • Sales and marketing • Hospitality • Hotels • Hotel Management •$5.83/min per minute5.0 17 5
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DRDerek Ridenoure30+ years of retail/CPG experience. • Bentonville, ARA sales and business development professional with over 30 years of experience in driving growth and developing strategic partnerships with leading retailers such as Walmart, Sam’s Club, Costco, Target, and Kroger, expert in private label and branded product development and end-to-end strategy execution. Key achievements include achieving an impressive 145% sales growth at Walmart and expanding store counts from 600 to 3,600 within five years.Customer Service • Marketing • Product Strategy • Marketing Strategy • Product Development • Business Strategy • Product Marketing • Supply Chain • Retail • Wholesale •$5/min per minute5.0 15 7
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JSJeremy SchrageGrowth Hacker | Startup Advisor | Product Manager • New YorkAcquired, developed, marketed, and sold dozens of apps to return 3X investment in under 2 years. Funnel optimization: acquisition, engagement, retention, and monetization. Co-founded and sold GoFastCab. 250K users in 18 metros. Product Manager at Google, previously at AirBnbCustomer Service • Growth Hacking • Customer Acquisition • Start-ups • Startup Consulting • Product Management • Mobile applications • Early-stage Startups • Mobile Devices • Customer Experience •$4.17/min per minute5.0 13 7
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TRTroy RobinsonEntrepreneur & Restaurant District Manager • Columbia, SCDistrict Manager for high-volume restaurant in South Carolina. I've been in the restaurant industry for 21 years. Web programmer with extensive knowledge in: Project Management Startup Impediments Web APIs Restaurant Back Office Systems Web Development Creating MVP products Avid reader of Seth Godin, Malcolm Gladwell, Marginal Revolution blog, & Tim Ferriss I can help you by providing you feedback on your best practices & ideas. I'd love to speak to you about improving staffing levels, retention, profitability, systems and best practices to help you get unstuck with running your organization.Customer Service • SaaS • Productivity • Early-stage Startups • Customer Relations • Sales Operations • Restaurant Management • Restaurants • New Restaurant Openings • Bartending •$5/min per minute5.0 11 8
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JCJoey ColemanCustomer Experience and Employee Experience Expert • Minneapolis, MinnesotaWhen organizations like Hyatt Hotels, NASA, Deloitte, Volkswagen Australia, and Zappos need to boost the experience of their customers and employees, they call on Joey Coleman for assistance. For almost twenty years, Joey has helped organizations retain their best customers and top employees - turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days ® methodology (detailed in his #2 Wall Street Journal Best Selling Book - Never Lose a Customer Again) helps fuel successful customer experience endeavors at companies and organizations around the world. His upcoming book (Never Lose an Employee Again - Spring 2023) will offer a framework for engaging and retaining your top team members. As a recognized expert in customer and employee experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention-grabbing experiences. He works with companies ranging from small VC- funded start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between. Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, and honed his communications and messaging skills at the White House. His design and artwork has been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (50 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys spending time at his home in the midwest, building LEGO sets and reading bedtime stories with his wife and two young sons.Customer Service • Business Development • Entrepreneurship • Interaction Design • User Interface Design • Web Design • Customer Retention • Customer Experience • Customer Relations •$8.33/min per minute5.0 13 7
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CDChris DreyerAdvice for growing an SEO agency or law firm. • Marion, ILChris Dreyer is the CEO and Founder of Rankings.io, an SEO agency that helps elite personal injury law firms land serious injury and auto accident cases through Google’s organic search results. His company has the distinction of making the Inc. 5000 list five years in a row. Chris’s journey in legal marketing has been a saga, to say the least. A world-ranked collectible card game player in his youth, Chris began his “grown up” career with a History Education degree and landed a job out of college as a detention room supervisor. The surplus of free time in that job allowed him to develop a side hustle in affiliate marketing, where (at his apex) he managed over 100 affiliate sites simultaneously, allowing him to turn his side gig into a full-time one. When his time in affiliate marketing came to an end, he segued into SEO for attorneys, while also having time to become a top-ranked online poker player. Today, Chris is the CEO and founder of Rankings.io, an SEO agency specializing in elite personal injury law firms and 4x consecutive member of the Inc. 5000. In addition to owning and operating Rankings, Chris is a real estate investor and podcast host, as well as a member of the Forbes Agency Council, the Rolling Stone Culture Council, Business Journals Leadership Trust, Fast Company Executive Board, and Newsweek Expert Forum. Chris’s first book, Niching Up: The Narrower the Market, the Bigger the Prize is slated for release in late 2022.Customer Service • Digital Marketing • Online Marketing • Link Building • Consulting • Digital Marketing Strategy • Search Engine Optimization (SEO) • Digital Agency • Marketing Agency •$16.67/min per minute5.0 12 7
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JLJesse LearMid Term Rentals. Valet Trash. Travel Hacking. • Columbus, OHHello! I'm a serial entrepreneur currently operating a boutique corporate housing company with ~40 furnished mid term rentals. We specialize in the MTR (mid term rental) model and focus exclusively on guests who book our furnished apartments for 30+ nights. I can help you shorten your learning curve with all things STR / MTR including: choosing properties that have high odds of profitability, designing/furnishing to wow your guests, optimizing your turnover/cleaning processes, mastering direct marketing and advertising, and much more. I've been a full-time entrepreneur since a just after college. My first real win in business was a valet trash & recycling company that I founded with a friend in 2010. After growing into 5 cities and 3 states, we were acquired by the largest company in our industry. I’ve been recognized as… —SBA Young Entrepreneur Of The Year —Empact 100 award at the United Nations —Entrepreneur magazine's Top 30 Startups To Watch …and featured in Fortune, Forbes, Time, Entrepreneur, INC, Fast Company, etc. I enjoy sharing what I’ve learned and helping others succeed, so go ahead and schedule a call with me. :) I look forward to meeting you! 30 minute minimum call length please.Customer Service • Entrepreneurship • Startup Consulting • Leadership • bootstrapping • Business Ideas • Hospitality • Rentals • Experiential Marketing • Client Relationship Building •$8.33/min per minute5.0 20 4
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MFMichel FalconCustomer and employee experience coach • Vancouver, Canada AreaBy building the right customer and employee experience strategies and initiatives, I help companies understand their customers behaviours and employees better to make their business more profitable and grow market share. Check out my website (www.michelfalcon.com) to learn more about me and my experience. Also, download my free ebook, "The 28 Traits of Organizations Who Are Customer Experience Titans."Customer Service • Customer Acquisition • Complaint Management • Customer Retention • Customer Experience • Customer Relations • Call Center • Customer Loyalty • Net Promoter Score • Organic Growth •$8.33/min per minute5.0 10 21
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JSJ. Sanford Founder & CEO of KGUSA LLCEntrepreneur, Writer, Musician, Coach, Father • Denver, coloradoPublic Speaking, Psychology, Verified at Cashapp, 20k+ followers at Instagram, 500k+ Streams at spotify, Been featured on Dj Akademiks & Saycheese TV, Lohi Lifestyle Magazine & Turnt Up TV Radio. Music with global hip hop icons such as Three 6 Mafia, Young Dolph and URL battle rapper T-Top & I've also been on tour with Lil Peeps artist Chxpo throughout various cities in Texas.Customer Service • Social Media • Counseling • Business Strategy • Motivation • Music • Dating • Professional Mentoring • Parenting • Relationship Coach •$2/min per minute5.0 4 2
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EGEd GagnonPresident at Customer Service Solutions, Inc. • Charlotte, NCEntrepreneur, Founder of CSS, Inc. - CX and Client Retention/Growth Consultancy. 20+ Years Helping Clients Think Strategically and Grow with Existing ClientsCustomer Service • Customer Retention • Strategic Planning • Customer Experience • Customer Relations • Customer Loyalty • Organic Growth •$4.17/min per minute5.0 9 9
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AKAdam KrongoldMelbourne AustraliaCEO at Overtly Covert | High impact Angel investor, Successful $100K+ Kickstarter program | co-investor with Samsung, co-investor with the founder of SanDisk | A futurist who understands the convergence of technologies. Mentor, Pitch or advise...Let's explore.Customer Service • Crowdfunding • angel investing • Start-ups • Technology • Mentoring • Innovation • Gamification • Gaming • Futurist •$1.67/min per minute4.8 18 10
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RRRobert RichmanCulture Architect at Culture Blueprint • san diego, caPreviously Zappos.com Culture Strategist and author of the upcoming "Culture Blueprint." Robert has spoken to and consulted for Toyota, Whole Foods, Eli Lilly, Verizon Wireless and many other game changing companies.Customer Service • Marketing • Entrepreneurship • Public Speaking • Coaching • Culture • Management Consulting • Leadership Development • Community Sites •$2.92/min per minute4.5 21 23
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GMGreg MeyerCustomer Success and Product Leader • Seattle, WACustomer-focused leader delivering results for startup to F100 SaaS customers. MBA with deep experience in customer service, marketing, and technical roles as a co-founder, team lead, and individual contributor for local and remote teams. I love ideas that help customers and build better products. Specialties: customer success, customer advocate, usability testing, product planning, process improvement, customer experience, customer relationship management (CRM), pre-sales support for small business and enterprise customers.Customer Service • User Experience • Community • Product Marketing • Customer Experience • Customer Engagement • Drawing • CRM software •$3.33/min per minute5.0 13 41
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JWJeff WhelpleyCTO at GetHuman • Boston, MassachusettsCo-founder and CTO at GetHuman, Google Developer Expert in Web Technologies, creator of Angular Universal (Angular 2+ server rendering), organizer of the Boston Angular meetup, organizer of the Boston AI meetup, frequent speaker at JavaScript conferences Formerly CTO of MESH01 and Senior Engineering Manager at Wells Fargo.Customer Service • SEO • Software Architecture • Web Applications • node.js • Amazon Web Services (AWS) • Technical Recruiting • ElasticSearch • AngularJS •$8.33/min per minute4.7 14 7
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SLSam LawrenceSenior QA Test Engineer • Atlanta, GeorgiaI am a product engineer and content producer with broad but applicable skills in software product testing and management, and creative problem-solving.Customer Service • Blogging • Public Speaking • Copywriting • Consulting • Writing • Customer Support • Technical Writing • DJ • Apple •$1.67/min per minute5.0 4 2
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JCJason CurtisContact Center Director • Nashville, TNOver two decades of contact center management experience. I can help with Coaching/Training, KPI's, Quality and Incentive programs, manual/SOP writing, best practices in virtually all things contact center and customer experience.Customer Service • Coaching • Small Business Coaching • Life Coaching • Customer Experience • Sales Process • Quality Assurance • Call Center • Quality Management • KPI Dashboards •$1/min per minute5.0 5 2
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DHDanny HorowitzI'm not big on titles. at N/A • Silver Spring, MarylandSports, Fantasy Sports, Poker. I've worked for some successful and some not so successful startups. I'm long on technology and transparency.Customer Service • Crowdfunding • Market Research • Strategic Planning • Business Strategy • Social Entrepreneurship • Early-stage Startups • Management • Poker • Online Gaming •$1/min per minute5.0 3 1
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GRGraham RoseFashion, Business Development & Branding • Greater New York City AreaGraham Rose has proven time and time again, his capabilities of combining sales, operations, marketing and business development, in order to maximize an organization’s revenue and profit. Across multiple industries, whether a Fortune 50 company, Start-Up, and everything in between, Graham has hired, led, developed and coached high performance sales teams, while implementing systems in place, and creating procedures for sales and operations. His knowledge and experience with operations, in conjunction with a business development and sales background, have created an unstoppable force, with the ideology that front-line sales should be fully versed with any and all sales capabilities of the organization. With his ability to pull together a cross-functional group, his team’s have been top performers, due to the ability of being well versed in handling an entire sales cycle, plus more functions pertaining to account management. Graham’s coaching style is repeat and enforce. His mentality is work hard, play harder, as asset that will pay off ten-fold to any corporation. Please feel free to reach out to him directly, with consulting opportunities for your organization. Feel Free to Connect: http://www.linkedin.com/in/GrahamMorganRoseCustomer Service • Marketing • Social Media • Marketing Communications • Event planning • Team Building • Management Consulting • Event Management • Management • International Business •$3.33/min per minute5.0 7 1
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A"Alexis "Ally" AsbeVisionary at AlexisAsbe.com • Northern California USABusiness Development & Entrepreneurial Mentor. Speaker. Creative. Wedding & Event Industry Expert. Healthy Lifestyle Coach. Bestselling Author.Customer Service • Business Development • Mentoring • Strategic Planning • Health • Lifestyle Coaching • Customer Relations • Special Events • Small Business Development • Weddings •$5/min per minute5.0 8 15
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ADAdam DickerAdam Dicker - Domain, SEO, Lead Generation Expert • Toronto, CanadaI am a lifelong entrepreneur who at age 18 received a $100,000 job offer while I was just beginning university. I got online in 1985 right after I got my first Macintosh computer. In 1989, I ran a large computer store in Toronto, I did this until 1994 when I started my own Internet Service provider. After that I was hooked on the Internet. I registered my first domain name in 1996 and I am one of a small group of individuals to sell a domain name for seven figures. In 2003, I purchased DNForum.com, now the most popular domain name forum on the Internet, and welcomes both beginners and domain industry experts alike. DNForum.com currently boasts over 249,000 members with more than 1,900,000 posts. Perhaps one of the big reasons the forum is so successful is that the moderators and myself take an active part in the discussions. DNForum was also awarded the 2006,2007,2008,2009.2010 Name Intelligence Award as the best online community to buy, sell discuss domain names. Dnforum was named best online forum by Domain Name Wire 4 out of the last 5 years. In 2011, I created DNF College as a place for those new to the industry to have a place to learn in a very focused and deliberate way. No longer did they have to search threads and posts for information that was spread out all over the Internet. DNF College is akin to getting a degree in domain investing. In 2009, I started DCG.com an award-winning agency specializing in Internet Marketing and Web Development. We bring a wealth of experience in web development and marketing strategy to every client, whether a large corporate website project or a small business. From concept to completion, our marketing, development, usability, and creative teams have the knowledge and experience to handle the critical creative needs of your company. NicheWebsites.com is a spin off of DCG focusing on websites designed for specific categories that can be developed quickly. In 2007, I joined Go Daddy as VP of their Domain Aftermarket and while there I was involved in the following areas: Executive Accounts. Wild West Resellers. Domain Buy Service. Domain Parking. Reduced Click Fraud on Parked pages from 7 % to less than 1%. Setup my 4th Contract with Google and got Go Daddy an 8% Revenue increase over their last contract. Re-did all parking headers personally. Domain Auctions Website, TDNAM. Domain Appraisals. Automated domain appraisals Domain Backorders. Domain Brokering. Biz dev Relationship management. Premium Name Listings on Front of Site. Moved Go Daddy to internal affiliate system instead of CJ. Managed all developers for all these areas above. Provided 3rd level support to satisfy most customers. Handled support issues that were escalated to Bob Parsons. Personally evaluated all domains for Bob Parsons to purchase. Invented a Geo-tool to find local domains easily. Provided weekly status and analytics reports for all my areas. Managed a large staff of people remotely and locally. I have been a frequent speaker at T.R.A.F.F.I.C. , the leading industry conference in the domain industry. I have been nominated for several Traffic Awards over the years and was elected to the “Domainer Hall of Fame” in 2011. In 2007, Logistik Labs named me one of the 20 most influential people in the domain industry. When I am not working I am spending time with the people who matter most in the world to me, my wife Wendy and my four incredible children; Jordan, Corey, Julie and Amanda.Customer Service • Business Development • Web development • SEO • Public Speaking • Monetization • Lead Generation • SEM • Management • Domain Names •$10/min per minute5.0 11 12
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