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Clarity

Ariel Palones

Tel Aviv, Israel

During my 5 years as VP Operations at Mixtiles, I joined the company at an early stage and witnessed its remarkable 10-fold growth. My diverse responsibilities span operations, legal, finance, HR, strategy, and customer service, equipping me with a strong multidisciplinary background. This well-rounded expertise enables me to support early-stage startups in preparing themselves for exponential growth by tackling a wide range of challenges and implementing scalable solutions across various business functions.

$5.00/min

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Leadership Customer Service Supply Chain Management Operations Supply Chain Operations Management People Management Start-up Operations Supply Chain Optimization Supply Chain Operations

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Startup Operations

During my 5 years as VP Operations at Mixtiles, I joined the company at an early stage and witnessed its remarkable 10-fold growth. My diverse responsibilities spanned operations, legal, finance, HR, strategy, and customer service, equipping me with a strong multidisciplinary background. This well-rounded expertise enables me to support early-stage startups in preparing themselves for exponential growth by tackling a wide range of challenges and implementing scalable solutions across various business functions.

People Management

With 20 years under my belt managing people in startups and military settings, I know what it takes to lead diverse teams and motivate them to succeed. I'm now sharing my wisdom with young managers in the startup world, offering tips to get the best out of their teams and create a winning culture. My down-to-earth style helps managers tackle challenges head-on and drive growth with confidence.

Supply Chain Management

With 5 years as VP Operations at Mixtiles, I've got plenty of supply chain management experience under my belt. I successfully cut costs by 60% and boosted manufacturing by a whopping 20X. I built a great team, and we moved over 100 million parts worldwide every year. My know-how helps businesses improve efficiency and keep up with the ever-changing market.

Customer Service Management

In my 5-year stint as VP Operations at Mixtiles, I also managed the entire customer service operation. I led a global team of 100+ reps, providing round-the-clock support through email and chat. We consistently achieved an impressive 98% average customer satisfaction score, showcasing our dedication to providing exceptional service. My experience in customer service management has equipped me with the expertise needed to create and maintain top-notch support teams that keep customers happy and loyal.

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Member since April 2023