Customer
Care
Representative
(CCR)
Concentrix
•Offered exceptional technical support to customers via various channels such as phone, email, and live chat.
•Resolved customer inquiries, technical issues, and concerns promptly and effectively.
Customer
Care
Representative
(CCR)
Sutherland
Global
Services
•Troubleshooted customer issues, identified root cause of the issue and used tools and resources to determine how to resolve the customer issues.
•Tracked and documented inbound support requests and ensured proper notation of customer issues.
Branch
Manager
Smoking
Shop
•Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
•Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
