Previously Zappos.com Culture Strategist and author of the upcoming "Culture Blueprint." Robert has spoken to and consulted for Toyota, Whole Foods, Eli Lilly, Verizon Wireless and many other game changing companies.
Co-founder of Zappos Insights, the business-to-business Zappos company advising on culture and customer service.
Former culture strategist at Zappos.com, author of the upcoming Culture Blueprint.
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As an entrepreneur without formal business education I needed some quick advice about a start-up concept. Robert gave me key timely advice that will likely save me money and heartache as I get started in my new venture.
Great conversation with Robert. Very knowledgeable, practical and efficient! Chris
Robert was extremely helpful. He was exactly the person I needed to talk with -- just the right expertise and experience.
A truly remarkable individual with a capacity for entrepreneurial vision that I have rarely encountered. His marketing savvy, coupled with his genuine insight into human nature make him a superbly effective executive for whom it was a sincere delight to work.
Robert is not only a delight to speak with, his integrity and ability to generate excitement and interest is unparralled. The emotional component of his conversation is contagious...............bright, intelligent, fun........what more could you want?
Robert Richman is a terrific person to have on your team, especially when you are trying to get a lot of work done in a rush. He is cheerful, diligent, honest and a solid team player. Robert brought innovative solutions to our startup company. He did not require a great deal of management: instead, he was a self starter who could make excellent decisions and follow through to completion. Highly recommended.
We expected a professional, entertaining keynote speech, which we got, but then Robert read the crowd and pivoted into "coaching mode" to deliver a remarkable result. Robert did an astonishing job working with a group of over 100 experienced coaches & OD professionals to help us get back in touch with our deepest motivations, direct tremendous energy, and commit to specific actions towards our shared goals. The speed and ease of his guidance was breathtaking. To take a group of people who "know what you are doing and how you should do it" through such a process is generally a challenge but he made it look easy. Robert is very, very good at group facilitation for organizational development. Great speech with lots of laughs, too.
I originally hired Robert to come in as a consultant at Zappos to explore helping build out the model for Zappos Insights. Based on his great start and deliverables, we then brought him on full time to lead Zappos Insights. He helped develop the business strategy, the web site, the content, and the marketing. The result was a B2B culture consulting profit center within the Zappos Family of Companies with participants from the likes of Google, Eli Lilly, and Toyota. Through the process he overcame the major challenges of managing a team of 20, consulted for Fortune 500 companies, and acted as a spokesperson for Zappos by speaking at conferences around the world. Overall, our ROI of working with Robert was staggering, and I highly recommend working with him.
Robert is an incredible individual. Anyone who works with him will produce remarkable results. He knows how to create healthy structure, develop realistic timelines and he knows how to effectively capture timely results for his clients. I am very happy to have worked with him and it is my pleasure to refer him to anyone in my circle.
When we sent our team of ecommerce and customer-care managers to Zappos Insights training, the experience was simply transformational. Robert and the Zappos Insights team deliver fast-paced, fun, thoughtful, challenging, and deeply impactful sessions on building and sustaining a high-growth, values-driven company like Zappos. Core values, customer service, hiring, benefits, dress code, meeting culture, team-building, leadership, a higher calling -- it's all covered. And importantly, Robert takes care to ask probing questions and ensure that his audience takes home real lessons they can employ to improve their own businesses.
As the Director of Community at PeopleJam, Robert accepted multiple responsibilities with ease and stamina. His thorough understanding of technology combined with his patience and collaborative nature made him an ideal manager. Robert's charisma is apparent and when he combines his passion with his knowledge and experience, his capacity for success inevitable.