Customer Insight – Advice from Experts

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Customer Insight

Atlanta, GA

$200.0/min 5.0 10 $3.33/min

Internationally-recognized Customer Success expert. Co-author of the world's first Customer Success training program, which has now certified over 19,000 CSMs. I help companies work out how to operationalize Customer Success and where to focus their time for maximum impact. I focus on providing practical and actionable advice that can have an immediate impact. Let's talk!

Daniel Wiser

San Francisco

$400.0/min 5.0 8 $6.67/min

Brand Marketing Consultant to Mark Cuban, Ben & Jerry's, P.F. Chang's and more. Former head of marketing for Attune Foods (VC backed food startup, grew and sold to Post Foods). Ex Hain Celestial, Unilever, Bain & Company. Stanford MBA.

Josh Weissburg

Boulder, CO

$400.0/min 4.9 10 $6.67/min

I will help you communicate why your product exists and how it can make your customer's life better. This is the fundamental communication problem for new businesses, and it's the problem I built my company Outbound to solve (now as part of Zendesk).

Chad Keck

San Antonio, Texas Area

$120.0/min 5.0 16 $2/min

Extensive experience leveraging the Net Promoter System to drive a world-class customer experience, resulting in increased growth. I also have a very deep background with various hosting and cloud computing platforms including specific knowledge of the inner workings of IaaS services (Rackspace, AWS, HP Cloud) and PaaS (Cloud Foundry, Heroku, AppFog, etc).

Lindsay Tabas

Philadelphia, PA

$100.0/min 4.5 1 $1.67/min

In 2002, I designed my first user interface while studying Systems Engineering. Since then, I have been OBSESSED with designing technology for people. After college, I set out on a mission to be successful in Silicon Valley & the startup world. Even with epic persistence and a graduate degree from UC Berkeley, I felt I was unable to succeed. Everyone around me was building tech for tech’s sake. I hoped people’s care for other people in designing the future would increase; instead, we’re still following advice from an industry that accepts a 90% failure rate. In the past 15 years, I “leaned in.” I confronted difficult & challenging situations until I secured my seat at the table. I was lucky to rely heavily on my engineering degree, but I know there are brilliant innovators out there that do not have the same luxury. To you, I offer a well-engineered practical guide to the impact only you can achieve.

Peter Bocian

Los Angeles, CA

$100.0/min N/A 0 $1.67/min

Former Head of Customer Success at SimpleOrder (a recently acquired SaaS company), I carry with me years of experience in on-boarding strategy, retention management, building up international support teams, and implementing platforms such as Salesforce, Intercom, Zendesk, and Mailchimp.

Bobby Sands

Seattle

$150.0/min N/A 0 $2.5/min

Passionate about giving back and helping startups to scale in customer acquisition, GTM, retention, renewal, pricing strategies, partner ecosystem. Proven model deployed at Avalara, Thomson Reuters and was part of a startup Sabrix.

Dave Carruthers

Birmingham, United Kingdom

$150.0/min N/A 0 $2.5/min

UK Tech Entrepreneur - Founder of @voxpopme, Strategy Director @oneresult and CTO of @staysafe - lover of all things mobile.

Betty Furr

Clintwood VA 24228

$60.0/min N/A 0 $1/min

Jack of all trades master of several, mentor to all kinds of different wonderful just getting started.I specialize in customer service and public relations. Hope to talk to you soon!

Francisco Mora Z

San José, San José, CRI

$100.0/min N/A 0 $1.67/min

10 años en banca bilingüe Experiencia en negocios de zonas turísticas Experiencia en creación de eventos especiales Gestión de proyectos metodologías agiles manejo de datos entre otros

Louis-Sebastian Sonntag

Zurich, Switzerland

$150.0/min N/A 0 $2.5/min

Dynamic Life Science Professional with over 15 years of progressive experience in academic research, drug discovery, medical affairs, general management, and strategic marketing. I have a proven track record of successfully leading product launches and driving brand growth through innovative strategies and close team collaboration. Internationally educated, I excel in swiftly adapting to new environments and rapidly assimilating new knowledge. My engaging and empathetic nature fosters productive and positive workplace cultures. I bring a visionary approach to strategic thinking, resilience, and effective communication, ensuring alignment with corporate goals and driving sustainable business growth.

Roberto Jusino

San Francisco, CA

$150.0/min N/A 0 $2.5/min

AI Startup Founder, Ex - Autodesk, Hyper Growth Startup Advisory and All things Customer Expert

Ogechi Felix

Lagos, Nigeria

$100.0/min N/A 0 $1.67/min

Entrepreneur. Partner at Merchant Farmers. Enthusiastic about leveraging customer service strategies for the success of your company. Need more coaching, here's my VIP Link to get extra sessions for free: https://clarity.fm/ogechifelix/church627 https://www.linkedin.com/in/ogechi-felix-289014118?trk=contact-info

Joelle Wasserman

$200.0/min N/A 0 $3.33/min

Founder of SomethingCX, CX Strategist and Operationalist at 5+ SaaS startups creating operationally excellent customer experience foundations and helping founders stay close to their customers while leveraging CX for growth.

Jeff Greenhouse

New York, NY

$300.0/min N/A 0 $5/min

Data, analytics and insights expert. Led analytics, optimization and growth functions for multiple global media companies. Experienced analytics innovator and entrepreneur with multiple exits.

Rogerio Perez

Brazil

$200.0/min N/A 0 $3.33/min

• Customer Experience Executive with extensive strategy and practice on Customer Support, Onboarding, Professional Services and Customer Success. • Experience on creating Customer Experience areas from scratch or scaling operations for exponential growth companies with efficiency and sustainability. • Skilled on balancing strategy with operations for companies in transformation to become Customer Centric. • Innovative problem-solving thinking through an analytical and process-oriented mindset. • Creative leader that inspires and develops teams to provide a world-class Customer Services, improving humanity's relationship with technology. • Excellent communication, presentation, interpersonal, and language skills.

Ja'Rod Morris

Atlanta, GA

$200.0/min N/A 0 $3.33/min

Founder of Tribe Strategy. Visionary Customer Success Executive and Trainer with over 18 years of experience creating transformative customer experiences, from early-stage startups to global organizations across seven countries around the world. Creator of the 'Power Dialogue' Customer Success framework.

Aditya Kedia

hong kong

$300.0/min N/A 0 $5/min

Full stack, end-to-end customer experience strategist and UX designer, with 12+ experience designing for multiple touchpoints, and cross-platform, B2B / B2C digital products and services operating in multiple markets. Have created product from scratch 0 to 1, as well optimized and transformed existing products leading to improvement in key business metrics such as customer acquisition, engagement, retention, CSAT and NPS. Have deep understanding and capability to operate at the trisection of business, design and technology to deliver win-win solutions leading to sustainable growth, impact and user satisfaction.

leyla razeghi

Toronto

$100.0/min N/A 10 $1.67/min

I help businesses grow and remain competitive through help with strategic planning, operations, process, consumer reach out, better use of resources, etc (for more info check leylarazeghi.com) My background is Business Engineering, Strategy and Innovation. I have experience in product, service and non for profit consulting; and I have worked for multiple corporations in Retail and Packaged Goods, helping them with their strategy to obtain customer preference and success. Want to book an hour session? First 15 minutes are FREE

adam hansen

Morristown, NJ

$300.0/min N/A 4 $5/min

I help clients think about and do innovation better. Career-long new-product-development expert, with client-side and agency experience. Currently Principal and VP Innovation at Ideas To Go, Inc. Before joining Ideas To Go, I took 14 products from concept to market, creating Year One and Year Two sales of over $350MM, while meeting or exceeding profit objectives. I now enjoy helping companies create compelling new-product/-service concepts, and the packaging, positioning and other marketing communications that will help breakthroughs gain marketplace traction and franchise-building acceptance. Specialties: Marketing Strategy, New Product Development, Insight-Driven Innovation, Fuzzy Front End, Front End of Innovation, Concept Development, Branding/Brand Identity, Positioning, Claimstorming, Voice of the Customer, Consumer Insights, Ethnography, Ideation, Idea Generation, Facilitation, Creative Process

Robelen Bajar

Melbourne Area, Australia

$160.0/min N/A 0 $2.67/min

Strategic digital marketer with 10+ years experience in ecommerce, social strategy, web strategy, digital campaign management and mobile. Specialties: Digital Marketing, eCommerce & Web Strategy, Online Reputation Management, Customer/Community Engagement, Brand Strategy, B2B and B2C marketing

John Sukup

Greater Chicago Area

$100.0/min N/A 1 $1.67/min

I occupy a unique position in the market research industry: I understand the underlying fundamentals of research design and statistical analysis while simultaneously having the ability to build and manage client relationships. I strive to turn raw data into a meaningful story that’s easy to understand— insights well worth it.

Pavel Naiya

New Delhi, India

$100.0/min N/A 0 $1.67/min

Serial Entreprenure, $0 Growth Hacking and Lean Startup Expert, Founder of NinjaInographic.com, Founder of Spreadsheetpaul.com. I have build two busniess with 0$ investment on marketing. We got featured in Entrepreneur.com, Huffington Post, Appsumo, Lifehack.org, Visually blog and many more places. I have worked with many global and multinational organization like The World Bank, UNICEF, UN etc to help them conducting research and project monitoring progress evaluation stages.

Terrence Cummings

San Francisco, CA

$100.0/min N/A 5 $1.67/min

Co-founder/CEO of Traba. Former Jim Collins researcher, McKinsey consultant, and worked in product, biz dev, sales, strategy and coding at many a small company from gaming to medical devices.

Pamela Herrmann

Denver, CO

$250.0/min N/A 0 $4.17/min

Want to increase your customer engagement? There are 3 changing marketing forces at play in your business that influence your ability to get and keep customers. The economy, social and technology. Is your business adapting? My expertise is in finding the lost opportunities, gaps and blind spots that when corrected, result in higher profits.

FERMIN EZQUER-MATALLANA

New York

$450.0/min N/A 0 $7.5/min

Founder & Managing Partner THINK CREATIVE USA. Mentor @ Startup Bootcamp Fintech NYC. Founder THINK WOW. Chief Strategist IMAGEMME.

ZACHARY SKAGGS

Cleveland, TN

$100.0/min N/A 0 $1.67/min

I am a product owner and PSM II certified scrum master for a medium sized WordPress businesses. I have more than 15 years in customer service experience, much of which was also spent learning how to apply agile principles to my work environment. Most recently I have been the driving force behind scaling support and development for the Ninja Forms WordPress plugin from 200,000 users to more than one million users.

Constantijn Seys

Europe

$100.0/min N/A 0 $1.67/min

1) Researcher at Ghent University: market research for start-ups. 2) Several side projects: online marketing (see for example https://medium.com/what-i-learned-building/3408064eda35).

Pete Davies

Mill Valley, CA

$175.0/min N/A 0 $2.92/min

I've worked at multiple early stage companies as a product lead and general manager. I focus on using data for growth, analytics, and decision-making: * designing metrics and KPIs * building systems to support them * designing processes to use them for good decision-making

Kalyan LC

India

$150.0/min N/A 0 $2.5/min

Consulting CMO/Fractional CMO/Outsourcing CMO – Marketing advisory and execution services for startups, and SMB enterprises.

Ben Chappell

London, England

$100.0/min N/A 2 $1.67/min

Startup founder and marketeer, mentor of Virgin StartUps.

Tom Webster

Boston, MA

$500.0/min N/A 0 $8.33/min

Consumer behavior, market research and competitive intelligence expert. Digital audio, streaming media, and podcasting consultation. Clients include Google, NPR, Pandora, AMC and the Federal Government. Blog at www.brandsavant.com

Felipe Fernandes Lopes

São Paulo, Brazil

$250.0/min N/A 0 $4.17/min

Customer Experience and Customer Service Executive, leading teams in multinationals such as Vivo, Johnson & Johnson, Carrefour, Amazon and TikTok.

Robert Gonsalves

Greater Los Angeles Area

$500.0/min N/A 7 $8.33/min

* A refugee from Hollywood (Paramount, Warner Bros. Online, Disney Online) * Robert use Hollywood Everywhere strategies to help * Food, Shelter and Clothing companies: * Get Your Best Customers * Keep Your Best Customers * Grow them into Lifelong Evanglists

Chantelle Hartshorne

san francisco, ca

$100.0/min N/A 0 $1.67/min

Chantelle is an accomplished entrepreneur in both the beauty industry and the tech world of Silicon Valley. Chantelle joined StyleBee as Creative Director in 2014, diving her deep into the evolving beauty industry. In 2021, she transitioned from her role as Creative Director to CEO. As the CEO of www.stylebee.com she helped pioneer the disruptive on-demand beauty model that revolutionized the US beauty industry. Her expertise is highly sought after, and she regularly contributes to publications, panels, charity events, and blogs. Chantelle's unique skill set and accomplishments make her a standout leader in both beauty and tech, as she continues to inspire and support her peers through her passion and dedication.

Luigi Matrone

Geneva Area, Switzerland

$200.0/min N/A 1 $3.33/min

Italian Entrepreneur living in Switzerland. Former Procter & Gamble Global Marketing Manager always hand-on everything online / tech / innovation related with a Marketing Application. Co-Founder of Lovin'Com, a marketing innovation company aiming to disrupt the way marketing is done in large organizations.

Aya  

Worldwide

$120.0/min N/A 0 $2/min

Aaron Abram

Santa Monica, CA

$300.0/min N/A 0 $5/min

Launched Osurv from $0 to a $3 Million business in just two years. Marketers from Caesars Entertainment, Shopify, GoPro use our surveys to predict customer behavior and sell more stuff.

Jonathan Chizick

Silicon Valley, California

$200.0/min N/A 0 $3.33/min

Expertise in bridging technology benefits to customer needs. Extensive experience developing & directing global Product Marketing initiatives. Led the Marketing team for expansion of Dell's Alienware business from 6 countries to 75.

Farzad Khosravi

Denver

$100.0/min N/A 0 $1.67/min

+10 years in customer experience with a focus on customer success, sales strategy, and marketing strategy. 3x Founder and mentored and advised over 50 executives and founders. I've set up everything from tools, strategies, positioning, emails, and talking points for awareness and acquisition all the way to retention and churn mitigation strategies across over 8 organizations.

Laura Patterson

Austin, TX

$300.0/min N/A 0 $5/min

see https://visionedgemarketing.com/about-visionedge/ for some history and greatest accomplishments

Lefteris Mantelas

Greece

$150.0/min N/A 0 $2.5/min

10+ years improving business performance and enabling intelligent business decisions at a strategic and a tactical level, using data and data analytics. Worked on various business models, industries, and domains such as SaaS and PaaS, retail and FMCG, banking and shipping, Energy, Gas, and Utilities, urban and regional planning. Familiar with a range of business problems, different business, and technological maturity stages, as well as various stacks, data sources, and technical infrastructures. Experienced in building and running teams, including remotely in different time-zones, leading, coaching, and helping people grow, project management, R&D projects, consulting, as well as working with clients such as Google, Coca-Cola, P&G, Hess, and E.ON. Motivated to work with fascinating people on interesting problems, be an agent of growth, and an advocate of data-smart culture. https://www.linkedin.com/in/lefterismantelas/

Ruud Verduin

Amsterdam, The Netherlands

$300.0/min N/A 0 $5/min

25 years of experience with customer engagement, customer experience management, customer relationship management (CRM) and database marketing consulting.

Alisa Smith

$300.0/min N/A 1 $5/min

Results oriented manager with 14 years of extensive new product development & leadership experience at global consumer products companies leading complex, multi-million dollar consumer product launches; Offer diverse expertise in consumer driven product design for various forms (i.e., emulsions, pastes, gels,non-woven films, etc.); Continually recognized for exceptional performance and making each organization a success at all levels. Core competencies include: leadership, global collaboration, new product design & innovation, strategy development, market research, problem solving, project management

Francisco Prat

Greater New York City Area

$100.0/min N/A 0 $1.67/min

Founder of LifeWellth, NY financial technology startup. Formerly UBS Wealth Management. Consultant at McKinsey. Engineer at General Electric and Amgen. MBA from Columbia and BS in EE.

Martin Stanley

Bristol

$250.0/min N/A 0 $4.17/min

Where I excel: ⭐ Data Strategy/ Digital Transformation/ Business Partnering/ Consulting Working with organisations to understand their Data/ AI/ Analytics/ Insight/ BI/ CRM/ CX challenges, develop a strategy & deliver programmes of work to transform their capability (people, tools, data & processes). Including business analysis, business case creation, securing advocacy/ investment, stakeholder management, influencing at board level, project/ programme management, business partnering, vendor management, organisational model design. ⭐ Data Translator - acting as the bridge between the business need and the technical solution. Translating data into commercial outcomes/ benefits to stakeholders – storytelling/ articulating the 'so what’. ⭐ Leadership Building, developing, coaching & directing talented high performing global teams to perform Data & Analytics & drive proactive insight as a service into the heart of a business to influence decision making. ⭐ Insight/ Marketing Analytics/ CRM/ CVM/ Customer Experience Improving customer experience, acquisition, value & retention using a data driven approach and automation/ decisioning. ⭐ Data Visualisation/ BI Democratising data via self serve visualisations embedded in Salesforce.com e.g. using Tableau & Einstein to drive targeted sales activity to 1000+ sales associates across 50 markets. Extensive experience in: • Data Analytics/ Data Science/ AI/ Digital Analytics – SQL, SAS, Einstein • BI/ Data Visualisation – Tableau, Power BI, Qlik • CRM/ CVM / Marketing Automation – Salesforce, Pega, Eloqua • Data Strategy • Customer Experience • Marketing Analytics/ Segmentation/ Market & Competitor insight • Use case shaping, value tracking/ realisation • Product owner • Agile practitioner - Jira • Cloud (AWS, Azure, Snowflake, GCP)

Marta Frattini

New York

$200.0/min N/A 0 $3.33/min

10+ years of working experience on Customer-centric CRM and Loyalty initiatives across multiple industries. Currently Sr Director of CRM and Customer Engagement at Gap. Previously Sr Director of CRM and Loyalty at Brooks Brothers. Past experiences in Email, Digital Marketing and Consulting. Served on the Leadership Council of the "Customer Engagement and Loyalty" DMA community (now ANA Marketing). International background across North America and Europe.

Kevin Thang

Sydney, Australia

$300.0/min N/A 0 $5/min

MBA Exec Candidate @ AGSM | Commercial Finance | Data Enthusiast | Tableau | SAAS Analytics

Carla Mizrahi

Sydney, Australia

$60.0/min N/A 0 $1/min

Currently Product Manager @ Local Measure - the leading during-visit CX SaaS platform for tourism and hospitality sectors. Skills - Customer Interviewing Expert | Problem Solver | Data Driven | Agile & Lean | Master of MVP | Prioritisation Guru Commercial & Business Strategy My passion involves driving value for customers by understanding their core problems and prioritising features that make a big impact. Contact me for advice about any of my skills! I'm here to help you and your business thrive.

Adam Zoghlami

London, United Kingdom

$100.0/min N/A 0 $1.67/min

I have never and will never take no for answer. Life is short and we all have our goals and demons alike. Let me show you how we can make things work in your favour always!