Customer Insight – Advice from Experts

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Customer Insight

Atlanta, GA

$200.0/min 4.9 7 $3.33/min

Internationally-recognized Customer Success expert. Co-author of the world's first Customer Success training program, which has now certified over 19,000 CSMs. I help companies work out how to operationalize Customer Success and where to focus their time for maximum impact - on both the customer and the company's success. I focus on providing practical and actionable advice that can have an immediate impact. Let's talk!

Daniel Wiser

San Francisco

$400.0/min 5.0 7 $6.67/min

Brand Marketing Consultant to Mark Cuban, Ben & Jerry's, P.F. Chang's and more. Former head of marketing for Attune Foods (VC backed food startup, grew and sold to Post Foods). Ex Hain Celestial, Unilever, Bain & Company. Stanford MBA.

Josh Weissburg

Boulder, CO

$400.0/min 4.9 10 $6.67/min

I will help you communicate why your product exists and how it can make your customer's life better. This is the fundamental communication problem for new businesses, and it's the problem I built my company Outbound to solve (now as part of Zendesk).

Lindsay Tabas

Philadelphia, PA

$100.0/min 4.5 1 $1.67/min

In 2002, I designed my first user interface while studying Systems Engineering. Since then, I have been OBSESSED with designing technology for people. After college, I set out on a mission to be successful in Silicon Valley & the startup world. Even with epic persistence and a graduate degree from UC Berkeley, I felt I was unable to succeed. Everyone around me was building tech for tech’s sake. I hoped people’s care for other people in designing the future would increase; instead, we’re still following advice from an industry that accepts a 90% failure rate. In the past 15 years, I “leaned in.” I confronted difficult & challenging situations until I secured my seat at the table. I was lucky to rely heavily on my engineering degree, but I know there are brilliant innovators out there that do not have the same luxury. To you, I offer a well-engineered practical guide to the impact only you can achieve.

Chad Keck

San Antonio, Texas Area

$120.0/min 5.0 16 $2/min

Extensive experience leveraging the Net Promoter System to drive a world-class customer experience, resulting in increased growth. I also have a very deep background with various hosting and cloud computing platforms including specific knowledge of the inner workings of IaaS services (Rackspace, AWS, HP Cloud) and PaaS (Cloud Foundry, Heroku, AppFog, etc).

Jeannie Walters

Greater Chicago Area

$400.0/min 4.0 0 $6.67/min

Brands like Orangetheory Fitness, Allstate, Bath and Body Works, Citrix and many others have trusted customer experience speaker, writer and consultant Jeannie Walters. More than 15 years experience in assisting all types of companies, including Fortune 500. Specialties include in-depth customer experience evaluations, customer journey mapping, user experience analysis, and leading workshops and trainings. TEDx speaker and CEO of Experience Investigators

Peter Bocian

Los Angeles, CA

$100.0/min N/A 0 $1.67/min

Former Head of Customer Success at SimpleOrder (a recently acquired SaaS company), I carry with me years of experience in on-boarding strategy, retention management, building up international support teams, and implementing platforms such as Salesforce, Intercom, Zendesk, and Mailchimp.

Dave Carruthers

Birmingham, United Kingdom

$150.0/min N/A 0 $2.5/min

UK Tech Entrepreneur - Founder of @voxpopme, Strategy Director @oneresult and CTO of @staysafe - lover of all things mobile.

Aditya Kedia

hong kong

$300.0/min N/A 0 $5/min

Full stack, end-to-end customer experience strategist and UX designer, with 12+ experience designing for multiple touchpoints, and cross-platform, B2B / B2C digital products and services operating in multiple markets. Have created product from scratch 0 to 1, as well optimized and transformed existing products leading to improvement in key business metrics such as customer acquisition, engagement, retention, CSAT and NPS. Have deep understanding and capability to operate at the trisection of business, design and technology to deliver win-win solutions leading to sustainable growth, impact and user satisfaction.

Martin Stanley

Bristol

$250.0/min N/A 0 $4.17/min

Where I excel: ⭐ Data Strategy/ Digital Transformation/ Business Partnering/ Consulting Working with organisations to understand their Data/ AI/ Analytics/ Insight/ BI/ CRM/ CX challenges, develop a strategy & deliver programmes of work to transform their capability (people, tools, data & processes). Including business analysis, business case creation, securing advocacy/ investment, stakeholder management, influencing at board level, project/ programme management, business partnering, vendor management, organisational model design. ⭐ Data Translator - acting as the bridge between the business need and the technical solution. Translating data into commercial outcomes/ benefits to stakeholders – storytelling/ articulating the 'so what’. ⭐ Leadership Building, developing, coaching & directing talented high performing global teams to perform Data & Analytics & drive proactive insight as a service into the heart of a business to influence decision making. ⭐ Insight/ Marketing Analytics/ CRM/ CVM/ Customer Experience Improving customer experience, acquisition, value & retention using a data driven approach and automation/ decisioning. ⭐ Data Visualisation/ BI Democratising data via self serve visualisations embedded in Salesforce.com e.g. using Tableau & Einstein to drive targeted sales activity to 1000+ sales associates across 50 markets. Extensive experience in: • Data Analytics/ Data Science/ AI/ Digital Analytics – SQL, SAS, Einstein • BI/ Data Visualisation – Tableau, Power BI, Qlik • CRM/ CVM / Marketing Automation – Salesforce, Pega, Eloqua • Data Strategy • Customer Experience • Marketing Analytics/ Segmentation/ Market & Competitor insight • Use case shaping, value tracking/ realisation • Product owner • Agile practitioner - Jira • Cloud (AWS, Azure, Snowflake, GCP)

leyla razeghi

Toronto

$100.0/min N/A 10 $1.67/min

I help businesses grow and remain competitive through help with strategic planning, operations, process, consumer reach out, better use of resources, etc (for more info check leylarazeghi.com) My background is Business Engineering, Strategy and Innovation. I have experience in product, service and non for profit consulting; and I have worked for multiple corporations in Retail and Packaged Goods, helping them with their strategy to obtain customer preference and success. Want to book an hour session? First 15 minutes are FREE

adam hansen

Morristown, NJ

$300.0/min N/A 4 $5/min

I help clients think about and do innovation better. Career-long new-product-development expert, with client-side and agency experience. Currently Principal and VP Innovation at Ideas To Go, Inc. Before joining Ideas To Go, I took 14 products from concept to market, creating Year One and Year Two sales of over $350MM, while meeting or exceeding profit objectives. I now enjoy helping companies create compelling new-product/-service concepts, and the packaging, positioning and other marketing communications that will help breakthroughs gain marketplace traction and franchise-building acceptance. Specialties: Marketing Strategy, New Product Development, Insight-Driven Innovation, Fuzzy Front End, Front End of Innovation, Concept Development, Branding/Brand Identity, Positioning, Claimstorming, Voice of the Customer, Consumer Insights, Ethnography, Ideation, Idea Generation, Facilitation, Creative Process

Laura Patterson

Austin, TX

$300.0/min N/A 0 $5/min

see https://visionedgemarketing.com/about-visionedge/ for some history and greatest accomplishments

John Sukup

Greater Chicago Area

$100.0/min N/A 1 $1.67/min

I occupy a unique position in the market research industry: I understand the underlying fundamentals of research design and statistical analysis while simultaneously having the ability to build and manage client relationships. I strive to turn raw data into a meaningful story that’s easy to understand— insights well worth it.

Terrence Cummings

San Francisco, CA

$100.0/min N/A 5 $1.67/min

Co-founder/CEO of Traba. Former Jim Collins researcher, McKinsey consultant, and worked in product, biz dev, sales, strategy and coding at many a small company from gaming to medical devices.

ZACHARY SKAGGS

Cleveland, TN

$100.0/min N/A 0 $1.67/min

I am a product owner and PSM II certified scrum master for a medium sized WordPress businesses. I have more than 15 years in customer service experience, much of which was also spent learning how to apply agile principles to my work environment. Most recently I have been the driving force behind scaling support and development for the Ninja Forms WordPress plugin from 200,000 users to more than one million users.

FERMIN EZQUER-MATALLANA

New York

$450.0/min N/A 0 $7.5/min

Founder & Managing Partner THINK CREATIVE USA. Mentor @ Startup Bootcamp Fintech NYC. Founder THINK WOW. Chief Strategist IMAGEMME.

Robelen Bajar

Melbourne Area, Australia

$160.0/min N/A 0 $2.67/min

Strategic digital marketer with 10+ years experience in ecommerce, social strategy, web strategy, digital campaign management and mobile. Specialties: Digital Marketing, eCommerce & Web Strategy, Online Reputation Management, Customer/Community Engagement, Brand Strategy, B2B and B2C marketing

Luigi Matrone

Geneva Area, Switzerland

$200.0/min N/A 1 $3.33/min

Italian Entrepreneur living in Switzerland. Former Procter & Gamble Global Marketing Manager always hand-on everything online / tech / innovation related with a Marketing Application. Co-Founder of Lovin'Com, a marketing innovation company aiming to disrupt the way marketing is done in large organizations.

Kalyan LC

India

$150.0/min N/A 0 $2.5/min

Consulting CMO/Fractional CMO/Outsourcing CMO – Marketing advisory and execution services for startups, and SMB enterprises.

Pavel Naiya

New Delhi, India

$100.0/min N/A 0 $1.67/min

Serial Entreprenure, $0 Growth Hacking and Lean Startup Expert, Founder of NinjaInographic.com, Founder of Spreadsheetpaul.com. I have build two busniess with 0$ investment on marketing. We got featured in Entrepreneur.com, Huffington Post, Appsumo, Lifehack.org, Visually blog and many more places. I have worked with many global and multinational organization like The World Bank, UNICEF, UN etc to help them conducting research and project monitoring progress evaluation stages.

Pamela Herrmann

Denver, CO

$250.0/min N/A 0 $4.17/min

Want to increase your customer engagement? There are 3 changing marketing forces at play in your business that influence your ability to get and keep customers. The economy, social and technology. Is your business adapting? My expertise is in finding the lost opportunities, gaps and blind spots that when corrected, result in higher profits.

Constantijn Seys

Europe

$100.0/min N/A 0 $1.67/min

1) Researcher at Ghent University: market research for start-ups. 2) Several side projects: online marketing (see for example https://medium.com/what-i-learned-building/3408064eda35).

Victor Fremiot

Barcelona

$60.0/min N/A 0 $1/min

With over 5 years of experience in creating and nurturing lasting client relationships in diverse industries, I offer insight in the following areas: - Customer success - SaaS Technology Adoption - Digital advertising - Online media - Project management As a personal/professional skill, I'm proficient in the field of productivity; i.e. being more efficient at work (and in day-to-day life) to ultimately save time to focus on what matters most.

Pete Davies

Mill Valley, CA

$175.0/min N/A 0 $2.92/min

I've worked at multiple early stage companies as a product lead and general manager. I focus on using data for growth, analytics, and decision-making: * designing metrics and KPIs * building systems to support them * designing processes to use them for good decision-making

Farzad Khosravi

Denver

$100.0/min N/A 0 $1.67/min

+10 years in customer experience with a focus on customer success, sales strategy, and marketing strategy. 3x Founder and mentored and advised over 50 executives and founders. I've set up everything from tools, strategies, positioning, emails, and talking points for awareness and acquisition all the way to retention and churn mitigation strategies across over 8 organizations.

Tom Webster

Boston, MA

$500.0/min N/A 0 $8.33/min

Consumer behavior, market research and competitive intelligence expert. Digital audio, streaming media, and podcasting consultation. Clients include Google, NPR, Pandora, AMC and the Federal Government. Blog at www.brandsavant.com

Robert Gonsalves

Greater Los Angeles Area

$500.0/min N/A 7 $8.33/min

* A refugee from Hollywood (Paramount, Warner Bros. Online, Disney Online) * Robert use Hollywood Everywhere strategies to help * Food, Shelter and Clothing companies: * Get Your Best Customers * Keep Your Best Customers * Grow them into Lifelong Evanglists

Jonathan Chizick

Silicon Valley, California

$200.0/min N/A 0 $3.33/min

Expertise in bridging technology benefits to customer needs. Extensive experience developing & directing global Product Marketing initiatives. Led the Marketing team for expansion of Dell's Alienware business from 6 countries to 75.

Aaron Abram

Santa Monica, CA

$300.0/min N/A 0 $5/min

Launched Osurv from $0 to a $3 Million business in just two years. Marketers from Caesars Entertainment, Shopify, GoPro use our surveys to predict customer behavior and sell more stuff.

Ruud Verduin

Amsterdam, The Netherlands

$300.0/min N/A 0 $5/min

25 years of experience with customer engagement, customer experience management, customer relationship management (CRM) and database marketing consulting.

Aya  

Worldwide

$120.0/min N/A 0 $2/min

Marta Frattini

New York

$200.0/min N/A 0 $3.33/min

10+ years of working experience on Customer-centric CRM and Loyalty initiatives across multiple industries. Currently Sr Director of CRM and Customer Engagement at Gap. Previously Sr Director of CRM and Loyalty at Brooks Brothers. Past experiences in Email, Digital Marketing and Consulting. Served on the Leadership Council of the "Customer Engagement and Loyalty" DMA community (now ANA Marketing). International background across North America and Europe.

Ben Chappell

London, England

$100.0/min N/A 2 $1.67/min

Startup founder and marketeer, mentor of Virgin StartUps.

chantelle hartshorne

san francisco, ca

$100.0/min N/A 0 $1.67/min

Founding Team Member & Creative Director @ STYLEBEE. Also: visionary, entrepreneur, encourager.

Kevin Thang

Sydney, Australia

$300.0/min N/A 0 $5/min

MBA Exec Candidate @ AGSM | Commercial Finance | Data Enthusiast | Tableau | SAAS Analytics

Carla Mizrahi

Sydney, Australia

$60.0/min N/A 0 $1/min

Currently Product Manager @ Local Measure - the leading during-visit CX SaaS platform for tourism and hospitality sectors. Skills - Customer Interviewing Expert | Problem Solver | Data Driven | Agile & Lean | Master of MVP | Prioritisation Guru Commercial & Business Strategy My passion involves driving value for customers by understanding their core problems and prioritising features that make a big impact. Contact me for advice about any of my skills! I'm here to help you and your business thrive.

Stephen Walsh

New York Metro Area

$100.0/min N/A 0 $1.67/min

Customer Support Leader at a Fortune 100 company. Extensive experience building teams and leading them to deliver a tremendous customer experience.

Adam Zoghlami

London, United Kingdom

$100.0/min N/A 0 $1.67/min

I have never and will never take no for answer. Life is short and we all have our goals and demons alike. Let me show you how we can make things work in your favour always!

Ramasubramani Nag

MUMBAI , INDIA

$100.0/min N/A 0 $1.67/min

BRANDING WORK- TECHNOLOGY BRANDING/CONFECTIONERY/ B2B MARKETING STRATEGY- CUSTOMER ENGAGEMENT STRATEGY FOR BATTERIES ; B2B CUSTOMER ENGAGEMENT STRATEGIES ACROSS ASIA PACIFIC FOR AN IT MAJOR CHANNEL PERFORMANCE ANALYSIS FOR AN IT PERIPHERAL BRAND SME STRATEGY FOR AN IT MAJOR MICROMARKET ANALYSIS FOR A FMCG MAJOR SEASONALITY ANALYSIS FOR BRANDS FOR FMCG MAJOR BEST BRANDS ANALYSSI FOR AN FMCG MAJOR

Andres Ornelas O.

Hermosillo

$100.0/min N/A 0 $1.67/min

Co-Author of Economic Impacts of Tourism in Bahia Kino. Organizational service to Walmart to prevent Fraudulent activities and promoting online security within the enterprise of JCurve Technologies. I have been worked in Leadership and Non-Profit Organizations in Washington DC. Volunteer in The National Hispanic Medical Association.

Quantral Calvert

Atlanta GA

$100.0/min N/A 0 $1.67/min

Having customers is the key element to every company, big or small. So when you loose them your business will suffer. Leveraging my 20 plus years of customer focused experience. I can help take your business to the next level by providing you with a birds eye view approach that can help you sore toward success.

Alisa Smith

$300.0/min N/A 1 $5/min

Results oriented manager with 14 years of extensive new product development & leadership experience at global consumer products companies leading complex, multi-million dollar consumer product launches; Offer diverse expertise in consumer driven product design for various forms (i.e., emulsions, pastes, gels,non-woven films, etc.); Continually recognized for exceptional performance and making each organization a success at all levels. Core competencies include: leadership, global collaboration, new product design & innovation, strategy development, market research, problem solving, project management

Francisco Prat

Greater New York City Area

$100.0/min N/A 0 $1.67/min

Founder of LifeWellth, NY financial technology startup. Formerly UBS Wealth Management. Consultant at McKinsey. Engineer at General Electric and Amgen. MBA from Columbia and BS in EE.

Tomáš Mrkvička

$250.0/min N/A 0 $4.17/min

If you plan to do business in Czech Republic and you need smart and experienced person to help you to understand the country, culture and competitors, do evaluation and help you to start you couldn't find a better person. 10 years in the biggest advertising agency in Prague. Deep knowledge of telco, IT and financial sectors, experience with FMCG and other sectors.

Jody Kirchner

$150.0/min N/A 0 $2.5/min

Experienced consultant, marketer, and entrepreneur. Help businesses understand their markets and develop & execute growth strategies. Expertise in customer research, competitor & industry analysis, positioning & branding, and marketing plans. Experience with a diverse range of companies, from start-ups to Fortune 100, in sectors including consumer goods, retail, financial services, insurance, automotive, aerospace, airline, and nonprofit.

jamie wong

$100.0/min N/A 0 $1.67/min

I have 10 years of strategic marketing experience in developed and emerging consumer goods business. Consistent business-building track record in Fortune 500 companies in China across categories (Personal Cleansing, Skin Care, Color Cosmetics, Beverage, Food supplements, OTC), channels (mass shelve, prestige counter, pharmacy), upstream design and go-to-market delivery. The brands I have worked on include Oil of OLAY, Zest, Pepsi Cola, 7UP and Essentiale.

Chi Modu

$400.0/min N/A 0 $6.67/min

I spent the past ten years working in the digital arena. I have recently been focused on the mobile platform which holds huge opportunities for businesses to reach consumers both locally and globally. I enjoy exploring the opportunities and potential challenges that brands face when trying to make head way in the digital arena and have had the pleasure of bringing solutions to CPG clients as well as clients in the entertainment, non-profit and healthcare arenas. During my stint as a professional photographer, when I documented the biggest icons of the hip hop movement, I found myself becoming increasingly fascinated by the huge impact pop culture was having on business strategy. I started putting my observations to work, first as the co-owner/curator of the biggest photo archive of people of color, then as a digital strategist in the mobile space.