Founder of SomethingCX, CX Strategist and Operationalist at 5+ SaaS startups creating operationally excellent customer experience foundations and helping founders stay close to their customers while leveraging CX for growth.
Leader and builder of Customer Experience organizations across companies like Calendly, Biteable, Orita and more.
How to handle supporting your customers in an effective way that allows for growth, feedback and creating excellent experiences for your customers at any stage.
Help your team hone in on the soft skills and forward thinking it takes to support customers effectively and with kindness. Allowing them to not only succeed in their daily tasks but go above and beyond their call of duty.
