I help merge the gap between online retailers (DTC brands) and the consumer by curating a seamless customer journey that builds unbreakable bonds that last forever.
In turn, allowing organizations to address the customer high demands by managing customer expectations while empowering employees to deliver consistent, fluent, and personalized digital-first experiences that keeps LTV and profitability as the focus.
Known for an innovative and comprehensive approach to the Customer Experience through proven old school strategies (experience in BPO’s + Call Centre) with new aged systems, gathered over the past 5 years in the DTC space a very efficient pace, helping brands all over the word.
