I Will Help You... Design Your Customer Success Organization

James had great insights for us, really happy with our call!

James has great industry knowledge. He gave me confidence we were on the right track and highlighted areas of valuable focus.

James provided exceptional guidance during our consultation. He clarified the concept of Customer Success to us, and set us down the right path to build our strategy. Would definitely recommend consulting with James if you're starting up a new product, and want to build your Customer Success team.

James helped brainstorm solutions to some issues we are having with some of our channel sales for our SaaS product. He was a great resource, knowledgable, and his help was very much appreciated.

Highly introspective, insightful and witty; He's had a unique career in customer success and has great ideas on 1) retention 2) churn mgmt and 3) providing value FAST (shortening sales cycles!)

James was incredibly helpful; he asked great questions and gave really good advice. It's clear that he has great experience building and growing CS teams. We left the call with some tactical strategies ready to implement

James was great. Insightful and great questions to find out what we truly need as an organization. Thanks James

Excellent

Had a great conversation with James. I wanted to cover a specific area but we covered many and he added value to all. A genuine SaaS expert. Highly recommended.