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Alex Cosma Service Management and Leadership Consultant
London, UK
I am a passionate advocate for continuous learning and a firm believer that healthy debates and conflicting opinions foster innovation and bring exciting ideas and solutions to life. My expertise lies in building high-performing teams rooted in trust and collaboration, enhancing user experiences with service management principles, and nurturing a culture of excellence and continuous improvement.
With 20 years of experience spanning roles from Service Desk Agent to Director and Head of Service Management, I bring a wealth of knowledge to the table. My 15 years in leadership roles, coupled with numerous certifications (ITIL, HDI, DevOps) and advanced degrees (Master and Executive MBA), have equipped me to drive service innovation and…
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Leadership
Team Building
Customer Experience
Operations Management
Team Management
Service Management
Service Delivery
IT Service Management
Member since February 2025
Areas of Expertise
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AC$3.33/min per minuteNew ArrivalService ManagementAlex Cosma • London, UKCreated 3 months ago in OtherChoosing and successfully introducing new service management tools and processes Service Management adoption Process design Service Desk OperationsAlex Cosma London, UKNew Arrival
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AC$3.33/min per minuteNew ArrivalLeadership and Team ManagementAlex Cosma • London, UKCreated 3 months ago in Skills & Management / Leadership15 + years of leadership experience, Master in Leadership and Resource Management Building teams Performance Management MentoringAlex Cosma London, UKNew Arrival
Leadership
Team Building
Customer Experience
Operations Management
Team Management
Service Management
Service Delivery
IT Service Management
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