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Clarity

Michelle Sandonato

Los Angeles, CA

20+ years in franchising, specializing in operations, training, and growth strategy.
Massage Envy – Led franchise operations and training, supporting national expansion.
Sky Zone – VP Guest Insights & Experiences, bridging marketing and operations to ensure consistent and memorable customer experiences
Co-Founder, Bowie Barker Dog Grooming– Built and franchised a new concept, now grown to 8 locations and expanding.

$8.33/min

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Franchising Customer Experience Training & Development Franchise Consulting Start-up Operations

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Starting, Scaling and Supporting Franchise Brands

With over 20 years in franchising, I’ve led operations and training for top brands including Massage Envy and Sky Zone, and co-founded my own franchise concept, now grown to 8 locations. I specialize in building scalable systems, impactful training programs, and supporting franchisees to achieve success. Having worked on both the corporate and founder side, I understand the real-world challenges of growth. Whether you’re evaluating a franchise, building operational infrastructure, or addressing franchisee performance, I provide practical, actionable advice to help you avoid costly mistakes and accelerate results.

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Member since September 2025