IT Service Delivery & Operations Leader with 20+ years of experience driving transformation across global IT infrastructure, cloud services, and managed support environments. I've led delivery portfolios for Fortune 500 clients across the US, Europe, Middle East, and APAC, with proven success in service automation, stakeholder engagement, operational excellence, and turnaround strategies.
From building high-performance teams to optimizing IT budgets, driving CSAT/ESAT scores, and implementing frameworks for ITIL, DevOps, and Lean Six Sigma, I help organizations scale with agility and governance.
