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IT Service Management
Menu46 experts in IT Service Management topic
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SJStephen JacksonDirector of Account Management • Eldersburg, MdDirector of Operations-Health Insurance Industry Director of Support Operations-Software Development Information Services Delivery Director Expert in User Experience, IVR BPO, Call Center Software, Service Level Optimization, ITIL 15 years in Call Center/Helpdesk Leadership Roles Operations Specialist/Search and Rescue Swimmer-US NavyIT Service Management • Customer Service • Outsourcing • Call Centers • Contact Centers • IVR • Service Delivery • Sports Industry • ITIL v3 Foundations Certified • Military Experience •$1.67/min per minute5.0 3 2
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AAAlireza AmiriCreative, Strategic and empathic IT geek • Gothenburg, SwedenI'm an IT consultant who transforms client needs into solutions through requirements gathering and design. With a focus on business development and technical advisory, I build long-term relationships and create IT solutions that meet business needs. I'm also running a saffron start up on the side. :)IT Service Management • Start-ups • Digital Strategy • Web Applications • Customer Service • Atlassian JIRA • Customer Relations • Digital Transformation • Task Management • Atlassian •$2/min per minute— — 0
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FTFRANK TEDDY DONKORIT Auditor and Cybersecurity Professional • AccraFounding Partner, TEE Group Consult (Information Systems Audit Training Providers)IT Service Management • Cloud Computing • Data Privacy • Information Security Management • IT Governance • Corporate Governance • Business Continuity • Security Audits • Internal Audit • IT Audit •$1.67/min per minute— — 0
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ACAlex CosmaService Management and Leadership Consultant • London, UKI am a passionate advocate for continuous learning and a firm believer that healthy debates and conflicting opinions foster innovation and bring exciting ideas and solutions to life. My expertise lies in building high-performing teams rooted in trust and collaboration, enhancing user experiences with service management principles, and nurturing a culture of excellence and continuous improvement. With 20 years of experience spanning roles from Service Desk Agent to Director and Head of Service Management, I bring a wealth of knowledge to the table. My 15 years in leadership roles, coupled with numerous certifications (ITIL, HDI, DevOps) and advanced degrees (Master and Executive MBA), have equipped me to drive service innovation and leadership.IT Service Management • Leadership • Team Building • Customer Experience • Operations Management • Team Management • Service Management • Service Delivery •$3.33/min per minute— — 0
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RRRenan RamosExpert in IT Service Delivery and Platform Support • united kingdomWith over 14 years of experience in strategic platform support and service delivery operations, I have honed my skills as a dynamic and innovative leader in the IT industry. My career has been marked by a commitment to operational excellence and customer satisfaction, driving significant improvements across various sectors including corporate, public, and local government. In my role as Head of Platform Delivery Support and Implementation at Personal Group, I spearheaded initiatives that enhanced service responsiveness and client satisfaction. By implementing ITIL processes and automating workflows, I achieved a 40% reduction in incident response times and a 50% decrease in ticket volumes. Previously, as a Senior Service Delivery Manager at Capita, I managed service delivery for local government services and NHS trusts, leading to a 98% customer satisfaction rate and generating an additional £200k in revenue through new service offerings. My expertise includes service delivery management, incident management, application and infrastructure service delivery, and enhancing client satisfaction. I am proficient with Windows OS, MS Office applications, Active Directory, Intune, and O365 Administration. My professional certifications include ITIL and Prince 2, which have further strengthened my ability to lead and manage IT service delivery functions effectively. I am passionate about fostering a culture of innovation and excellence, driving continuous improvement, and achieving strategic business goals. If you need expert advice on IT service delivery, platform support, and operational efficiency, feel free to connect with me on Clarity.fm.IT Service Management • Team Building • Cross-functional Team Leadership • Team Leadership • Service Delivery • IT Service Delivery •$3.33/min per minute— — 0
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CHChadwick HustonFounder of Better Way Research • Grapevine, TXI was in corporate strategy with Capgemini for the previous three years, where I wrote research and advised the board of directors and senior executives on major market trends, competitive intelligence, M&A opportunities, and partnerships/alliances with the largest technology providers (i.e. Microsoft, SAP, Oracle, AWS). Prior to that, I was a research director with IDC where I consulted with IT services buyers on their major buying pain points, and wrote research targeted to the largest IT services vendors (i.e. Accenture, Deloitte, TCS, Cognizant) on all aspects of their go to market strategy.IT Service Management • Strategy • Market Research • Business Strategy • Market Requirements • Qualitative Market Research • Market Intelligence • IT Service Delivery •$5/min per minute— — 0
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APArun PChennaiArun P IT Service Delivery Manager | Service Desk Management An experienced IT professional with over 15 years of expertise in leading service support and development teams to deliver high-quality software solutions. Skilled in ITIL and Agile methodologies, has a proven track record of achieving high SLA compliance, improving process efficiencies, and driving significant performance improvements. Known for fostering strong client relationships, streamlining project management processes, and implementing successful service improvement initiatives.IT Service Management • Project Management • ITIL • Service Desk • IT Service Delivery •$1.67/min per minute— — 0
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PKPaul KaraffaIT services expert, 2 exits, angel investor • Honolulu, HIEx-CEO & Exit Junkie. Also: founder, mentor, angel investor, IT services expert, and scaling ninja. On a mission to help founders crush their goals.IT Service Management • Exits • Information Technology • Small Business • Business Strategy • Business Coaching • Founder • Exit Strategies • Founding • IT Service Delivery •$6.67/min per minute— — 0
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SKSachin KumarDelhiI am a leader having more than 24 years of IT industry experience. I have a strong acumen with an expertise of building, leading and mentoring a large-scale IT projects comprising of 300+ engineering staff supporting millions of customers every day. I have a strong expertise in both On-premise and Cloud Operations and have built and headed 24/7 Site Reliability Engineering Operations, DevOps Global Infrastructure Tech Support & IT Service Desk teams, Digital Transformation & Automation, ITSM Desk (support Incidents, Problem, Change Management), Database Support, IT Compliance, Corporate IT Policies framework design, Smart Automations, Project, Program, Product & Portfolio Management, & Cyber Security Operations in global corporations leader in Travel Tech, Fintech, Telecom, FMCG’s, Hospitality, Banking & Finance, Online Services and eCommerce, Tech Support Centres, Oil & Gas & Government Sectors. Under my leadership, I successfully turned a traditional IT division to Smart, Automated, AI powered and Cost-effective IT division that further turned from a Cost Centre to a Profit Centre. ► Strategic Planning & Operational Support: Dedicated leader with a passion for results and a proclivity for aligning technology teams to achieve greater business objectives. Spearheaded the execution of strategic plans and service/operational goals to hit key performance metrics and support enterprise expansion. ► Operational Excellence & Improvement: A proven track record of successfully analysing and solving critical business problems. Increase organisational effectiveness by continuously assessing, initiating, prioritising, refining, and driving technology solutions. ► Engineering Capabilities: I am a strong result-oriented engineering leader that provides a cost-effective solution to any business problem pertaining to their IT services, I have an expertise to Optimise Operations Support, Process Automations, designing of Auto remediation and Self-healing system to absorb organisation’s growing business and IT needs. Areas of Expertise but not limited to the following: Digital Transformation and Automations 24/7 Site Reliability Engineering and Operations. 24/7 Infrastructure NOC Operations Canter Design and Management. 24/7 Monitoring of all the Network applications, servers, devices, Mobile Apps, Customers Behaviour, Cyber Security Threats, IOT Devices etc and anomaly response. 24/7 DevOps and Tech Support Canter design . Good hands-on expertise in both On-premise servers, Data Centres and on Cloud operations networking devices like Multilayer-switches, Routers, Wireless controllers, Teleconferencing systems Desktop hardware’s, software’s. 24/7 Cyber Security Operation Centre Design and Support with VAPT assessments. Project Management (Agile and Scrum). Infrastructure and Cyber Security Major Incidents and Escalation Management. Disaster Recovery, Business Continuity planning, DR site setup, and Risk Management ITIL functions like Incident, Problem, Change, including CMDB design and support. IT Budgeting, Contracting, Customers, Vendors, Partners Relationship Management. People & Resources Hiring, Training, Mentoring & Development and Retentions. Business capacity planning and building. Design of IT Service Support SOP’s, Technical Documentations, Guidelines, Customers Documentations, Corporate Security Policies, Users IT Assets usage policies etc.IT Service Management • Start-ups • IT Strategy • DevOps • Software Project Management • Digital Transformation • IT Outsourcing • Artificial Intelligence • ITIL • IT Service Delivery •$1.67/min per minute— — 0
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JEJuha Eteläniemi+10 years CIO experience from various industries+10 years CIO experience, Developing IT ecosystems and operating models in co-operation with vendorsIT Service Management • M&A • Program Management • IT Management • IT Strategy • CIO • Board of Director experience • Strategic IT Management • IT Procurement •$5/min per minute— — 0
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FGFabian GuentherHead of IT Operations and Information Security • ZurichSince 2020 Head of IT Operations & Information Security at Nexxiot AG: Reduced IT costs by 24% through proactive supplier and contract management and insourcing of on-site, ERP, network, telephony and corporate website support; Reduced two IT positions through better organization of routine tasks; Implemented ISO 9001 and 27001 requirements, closed quality and security gaps and passed certifications and audits 2017-2019 Head of IT Infrastructure & Operations at Daimler AG in Switzerland: operation, support and lifecycle management of the local data center and applications and on-site support for >500 employees; projects: moved data center with 120 servers and changed1st level support service provider for all Swiss dealers and employees (>5'000 users) to consolidate service providers in Europe;First in Windows10 rollout in Europe; implemented ISO 27001 requirements, fixed security gaps and passed the audits; reduction of annual IT operating costs by14%; Deputy CIO and Information Security Officer 2017-2019 Supplier Manager IT Sales Germany & Europe at Daimler AG: steering the data center provider for all European markets 2015-2017 Project & Application Managerin Germany at Daimler AG: Steering the 1st level support service provider for all German dealers (>12’000 users);implementation of Signavio (SaaS) for process management(>1’300 employees); improvement of the truck division after sales softwareIT Service Management • Healthcare • Information Technology • Information Security • IT Strategy • Cloud Applications • Transportation • Digital Transformation • IT Operations • Automotive •$5/min per minute— — 0
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KGKeith GilletteStrategy + Systems • People + Process • US-MA-BostonOutcome-driven, process-oriented leader passionate about efficiency, effectiveness, education, environment, & economy. •Experienced team leader with proven management, interpersonal, technical, & analytic skills. •Past President, Illinois Chief Technology Officers. •Master's degrees in Business Administration and IT Systems Management. •Broad experience in systems analysis & design, project management, & process improvement. •Excellent oral & written communication skills. Keith has more than 15 years of experience designing and delivering information technology solutions in K-20 educational contexts. Keith has launched and administered two 1:1 student notebook computer learning initiatives. In addition to multi-platform network and systems design and administration experience, Keith has expertise in IT infrastructure design and construction management in both new building and facilities remodeling. Keith holds a Master of Science in Information & Telecommunications Systems Management, a Master of Business Administration from the University of Chicago Booth School of Business, as well as numerous IT industry certifications. Keith is a senior member of the American Society for Quality and brings Six Sigma certification and a quality systems/process management orientation to his work in strategic planning, systems design, project coordination, and operations management.IT Service Management • Active Directory • SaaS • Project Management • Strategic Planning • Networking • Educational Technology • E-Learning • Databases • Servers •$2/min per minute— 1 5
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MAMatthew ArkinSoftware Engineering Intern at Endless Mobile • San Francisco Bay AreaIT / Developer Consultant, Stanford Undergrad, Web Design and Development. Lets make great user experiences.IT Service Management • IT Management • C# • Microsoft Office • Windows 7 • VMware Workstation • Windows Server • IIS • Windows Server 2008 • Microsoft Office 2007 •$1.67/min per minute— — 2
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DCDona ChakrabortyKolkata, IndiaDona Chakraborty is a Social Media Influencer, Branding Strategist, Entrepreneur & Co-Founder of Ennovate. I'll be really happy to provide my consultancy on your next website development & internet marketing projects. Do not hesitate to contact me.IT Service Management • SEO • Project Management • E-commerce • Web Solutions • IT Management • Team Leadership • Management • Operations Management • Process Improvement •$1.67/min per minute— — 12
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AHAndy HilliardAccelerance President • Charlotte, NCPresident of Accelerance. Serial entrepreneur with global and technology focus. Expertise in global technology networking, sales and marketing.IT Service Management • Start-ups • Software Development • Business Strategy • Outsourcing • Management Consulting • IT Strategy • IT Outsourcing • Offshoring • Alliances •$4.17/min per minute— — 0
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PAPhilippe AraujoOperations Process Specialist, Startup founder • MontréalThrough years of consultation, I had the opportunity to advise companies and managers on how change things to improve their culture and operations. I believe in people, in data and knowledge. By gathering the best of each one you can do tremendous things with a company… My next challenge is to put everything I learned into a startup and to change something! My motto is to believe in your values and yourself no matter what!IT Service Management • Growth Hacking • Startup Consulting • Business Model Canvas • Culture Change • ITIL • Corporate Culture •$1/min per minute— — 10
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SFSasha FroylandFounder of Help4Access • San Francisco, CAStrategic Enterprise Solutions, Inc. (SESIdw), San Francisco, CA 2009 – present Provider of management consulting services and complex custom software solutions. ENTERPRISE ARCHITECT / PROJECT MANAGER Launched specialized consulting practice delivering strategic management consulting and technology-based tactical solutions for SMBs to Fortune 500 clients. Integrally involved in business development, account acquisition, marketing and sales strategies, revenue growth and product/service development. Active partner, from inception to date. Enterprise Architect (sesidw.com) Broad perspective on all major enterprise architecture methodologies and specializes in helping enterprises create a methodology that works best, given the specific needs and political realities of that enterprise. Developed strategies, roadmaps, key performance indicators, policies, data governance programs, data retention policies, date stewardship programs, educated, collected data for meta data repository and matured organizations capabilities developing a program to realize executive vision by assessment and constant improvement. Bringing together business owners, information specialists and technology implementers and unify behind a common vision to drive business value. Solution Architect (help4access.com) Architected and acted at temporary chief technical officer advising and architecting custom database applications and system integration software solutions for client base that encompasses diverse client industries to include San Francisco Public Utilities, San Francisco Water Power Sewer, Black & Veatch, Department of Energy, eBay/StubHub, Ticket Master, Google/DoubleClick, Rockwell Automation, Time-Warner Telecom, Ticketmaster, DuPont, Spring BioScience, Matrix Medical Group, Hamilton Company, Cornell University, UCLA, Fannin County Special Education, Laradon Hall, Target Media Solutions and The Sak. Established the design and architecture standards for base product to include re-usable product features and best practices. (Product Management) Client-facing requirements gathering and translation into solution vision, high-level business system specifications and maintained a portfolio of implementation tasks. Developed use cases, test cases, performed code reviews, communicated to key stakeholders, maintained project plan, optimized work-flows and introduced process innovations and business process changes. Managing Partner Guided company growth, expanding from regional to national presence, by developing a niche of both supporting and complementary strategic partnerships/alliances with, among others, Oracle, Microsoft, Sybase, SAP/Business Objects, MicroStrategy, TIBCO and BMMSoft — which holds the Guinness World Record for the largest data warehouse. Established custom database application development practice (Help4Access), growing cash flow every year by 400% and increasing customer base by eight-fold. Strategic vision to use a pure technology play to gain access to diverse client base grow the farm new client base offering additional services and thus transitioning new clients into more strategic solutions providing management consulting and temporary chief technology officer guidance. Handpicked and directed the creative strategy of writers, marketers, sales team, SEO staff, web developers as well as virtual and/or global product delivery teams to achieve successful project delivery of professional services to clients located in North America, Europe and China, both in the public and private sector. Created and marketed complete client management and financial reporting product for the healthcare industry, which reduces delays in order to cash from 60 to 10 days, increases organization’s cash flow and provides a single view into all client data.IT Service Management • Entrepreneurship • Start-ups • Big Data • Business Intelligence • Management Consulting • Cloud Computing • Enterprise Software • Data Warehousing • Databases •$2.50/min per minute— — 10
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JSJyotsana SEntrepreneur IT Consultant Marketing technologist • Sydney, AustraliaJyotsana is a full-time innovator and a part-time motivator. She loves to help fellow entrepreneurs and executives make the best of their ideas and build successful businesses. Recently awarded the Stevie award for Female Executive of the Year and Innovator of the Year, Jyotsana follows the mantra of "Customer is King" and "People are Power". She believes in building a strong team with her excellent recruitment skills and can also teach yoy how to leverage their skills to the benefit of your customers and build products and services that people would LOVE you for. Jyotsana aims to provide end to end customer relationship management and all the assistance that your business requires to promote strategical growth.She is here to assist you at all stages of business development, right from the formulation of just the right business plans, to creating a good online profile for your business in the competitive internet market (which includes web development support and web marketing strategies) and then support continued growth through our state of the art customer support services ( which include call support, email/chat support, advertising, marketing and sales support). From initial engagement through customer support and after-sales relationship, she will help you convert your customers into your biggest ambassadors and sales people.IT Service Management • Business Development • Digital Marketing • Web development • Sales and marketing • Search Engine Optimization (SEO) • IT Management • IT Strategy • Business Consulting • IT Outsourcing •$8.33/min per minute— — 20
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JGJosh GiesingOperations Manager at Computer PRO Unltd. • St. LouisJosh Giesing is the Operations Manager at Computer PRO Unltd in St. Charles, Missouri. Since 2008 he has been working on IT consulting project ranging from network infrastructure setup to deploying VOIP phones. He has experience designing and coding websites but, his main focus is on proactive management of computers, networks, and security. Josh lives in Portage Des Sioux, Missouri and as a hobby study’s other languages.IT Service Management • Email Marketing • Cloud Computing • Computer Security • Computer Hardware • Computer Repair • IT Security Best Practices • Computers •$1.67/min per minute— — 0
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MFMohammed fawazStartup consultant with a Venture experience • srilankaMulti-faceted professional with 5 years of experience working in international business development environments (BPO,KPO, Outsourcing Modules ). Particular industry experience in strategy and business development across consulting, Academic , and Business Analysis , as well as Innovation management. completed Bachelors ’s degree in Management in Information System,Pursuing CIM (charted institute of marketing ) while conducting research on cross-sector collaboration in international development, new hybrid business models, and multi-stakeholder sustainability programs that deliver significant commercial and stakeholder value. Professional objective of joining a values-driven organization, with potential to thrive and have maximum impact. Specific industries of interest: Academic Consultants ,New Business Developments , Technology and Web , Energy, Management Consulting -- as well as International Organizations working at the nexus of the sectors Specialties: Building bridges between people and organizations, Collective Impact and Shared Value Strategies, Public-Private partnerships, Project Management, Negotiation, Corporate Social Responsibility, Emerging Markets, Key Account Management, Business Development, Resource Mobilization, Marketing & Communication. lk.linkedin.com/pub/mohammed-fawaz/52/142/a38/IT Service Management • Business Development • Strategy • Google AdWords • Market Research • Web Analytics • Online Advertising • Google Analytics • Outsourcing • Management •$1/min per minute— — 0
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DMDominic Monkhousestella sales growth + amazing customer experience • SalisburyEntrepreneur - built 2x £25m+ IT services businesses. Hire better, more compelling offering, higher sales, fabulous on-boarding and amazing customer experience. Simple reallyIT Service Management • Start-ups • Sales Management • Marketing Strategy • Strategic Planning • Business Strategy • Cloud Computing • Lead Generation • Customer Experience • Hosting •$3.33/min per minute— — 53
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IBIvan BulutThink it, plan it, make it, test it use it • SerbiaI believe that only ability to change gives stability to life. I'm a Tech aficionado, expert in ITIL, user satisfaction guru, infrastructure management and micro optimization wizard proven in delivering global solutions to small environments (if you encountered this challenge than you know what I mean). Looking to the future and planning for it is my thing. I’m also Mobile app developer and publisher with artistic tendency to painting and sketching.IT Service Management • Information Technology • Mobile Marketing • Virtual Teams • Mobile applications • IT Management • IT Strategy • IT Operations •$1.67/min per minute— — 0
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RYRichard YoungPioneered & established CRM in the UK. • LondonFounded 3 companies, 1 FTSE & 1 Sold. I offer advice on CRM, ITSM, Sales Management and Customer Service.IT Service Management • Social Media • New Business Development • Enterprise Software • CRM • Management • Sales Process • Social CRM • Pre-sales • Service Management •$3.33/min per minute— — 18
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RCRichard CashionCEO/COO/VP of Operations • Shreveport, LA Multi-Unit and Big box-experienced C.O.O, VP, Director, Regional, District and Store Manager: a 25-year career distinguished by accelerated advancement, Store Development in Grocery, Fuel, Hardware & Lumber, C-Store, Category Management, Retail Operations, Fresh Format, QSR, IT, HR, Accounting Operations. Successful in both startup and turnaround management roles: created and implemented the launch of 2 new grocery store concepts; improved the sales, net profit, and customer satisfaction of multiple existing stores, while simultaneously, lowering shrink and staff turnover. Strong focus on Fresh & Healthy concepts in grocery environments. Comprehensive background of all aspects of retail operations: proven P&L, merchandising, sales, customer service, inventory, personnel, and payroll management skills, reinforced by extensive retail management training. Retail IT Development: Developed in house apps for retail chains for auditing, reporting, shrink, HCAAP, and location-based check-ins. Developed Retail Dashboards for Executive to Store Manager level for better insights into the company key metrics. (Marketing, HR, Merchandising, Inventory, Maintenance, Field Staff)IT Service Management • Business Intelligence • Small Business • Business Coaching • CEO coaching • Retail • Microsoft Office • Microsoft SQL Server • Retail Management • Online Retail •$1/min per minute— — 0
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SGSachin GopalBengaluru Area, IndiaSachin is a Geek, CS Nerd, and an experienced IT Manager with over 13 years of experience. He loves helping start up on technology front. Expertise: Cloud ITIL Security Open Source Solution Infrastructure Setup FMS Windows/Linux/BSDIT Service Management • Linux • Cloud Computing • IT Strategy • Infrastructure • Software Project Management • System Administration • IT Operations • ITIL •$1/min per minute— — 6
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