Founded 3 companies, 1 FTSE & 1 Sold. I offer advice on CRM, ITSM, Sales Management and Customer Service.
I helped pioneer and establish CRM in the UK. Over the years I've helped organizations such as HP, The Economist, Rolls-Royce, Royal Bank of Scotland and all the way down to a startup sandwich maker. The size of the organization changes, but fundamentally the issues remain the same - growth, process and mentoring of their people.
What do you say in a reference for a co-worker? Especially one that works with you from overseas? Yet in our digital age with audio and webcam, does that really matter anymore? Although Richard and I have yet to meet in person, he's definitely been an all-star A player with Nimble. As Richard was charged with developing and establishing the EMEA region for Nimble, much of his work consisted of finding, recruiting and managing VARs. And what a connector! Richard evangelized Nimble to many key influencers and analysts, engaging with customers and prospects. He established VAR best practices for Nimble, including a campaign for amplification and even arranged a speaking spot with HubSpot UK. The term "stellar" comes to mind. Yes, I would be honored to work with Richard again in the future.
Richard has been an incredibly valuable resource as ActiveCampaign built a in depth integration with Nimble. He continually provided valuable feedback on areas for improvement within the integration, and worked with directly our development team on building the strongest integration possible. He is always approachable and a true pleasure to work with.
As a Nimble partner we worked with Richard to understand the concepts around SCRM as well as the benefits of the Nimble platform itself. He is knowledgeable, helpful, supportive, and diligent - a pleasure to work with!
Richard has a deep understanding of both CRM systems and social media and how both of these, when used well, can enhance opportunities for businesses.
I highly recommend that anyone looking to make the most of their contacts, prospects, sales and projects talk to Richard before making expensive decisions.
Richard was key to deepening the relationship between Nimble and HootSuite by driving forward an initiative targeting our respective partner programs. Richard's ability to get things done make him an absolute gem to work with and I look forward to continuing a relationship with him and his team.
Richard has key understanding of the Cloud and SaaS based products with a real appreciation of the impact of SaaS applications on an organization. I would give Richard the strongest recommendation.
Richard has provided excellent support to my E.M.E.A. based companies and we think that Nimble is a brilliant tool to have as part of our Digital Marketing Ecosystem. I have known Richard since Goldmine days so this is a recommendation based on many years of knowing him. He is always responsive and understands how modern sales and marketing works.
Richard has an exceptional understanding of the new dynamics of B2B sales and marketing, and a real appreciation of the impact business social media is having on decision-making processes in complex sales environments. He's smart, thoughtful and exceptionally well-connected. I've very much appreciated and enjoyed our interactions (and been in awe of his ability to make meaningful connections).
Richard is a true professional.
I have no hesitation whatsoever in giving him the strongest recommendation possible. Contact him today - your time will be well spent.
Richard is a really smart guy. I have worked with him; as a speaker (he's excellent, and was well-researched and well received); as a partner at Nimble (incredibly knowledgable, full of ideas, advice and in-depth subject expertise).
Richard is thorough, does what he says he will - then goes the extra mile.
Richard, is truly a inspirational person, he guides, he teachers, he mentors he is every thing that you need from a leader who is a very knowledgeable CRM and business process on all things you need to make your business inprove
I would use Richard again.