I am a leader having more than 24 years of IT industry experience. I have a strong acumen with an expertise of building, leading and mentoring a large-scale IT projects comprising of 300+ engineering staff supporting millions of customers every day. I have a strong expertise in both On-premise and Cloud Operations and have built and headed 24/7 Site Reliability Engineering Operations, DevOps Global Infrastructure Tech Support & IT Service Desk teams, Digital Transformation & Automation, ITSM Desk (support Incidents, Problem, Change Management), Database Support, IT Compliance, Corporate IT Policies framework design, Smart Automations, Project, Program, Product & Portfolio Management, & Cyber Security Operations in global corporations leader in Travel Tech, Fintech, Telecom, FMCG’s, Hospitality, Banking & Finance, Online Services and eCommerce, Tech Support Centres, Oil & Gas & Government Sectors. Under my leadership, I successfully turned a traditional IT division to Smart, Automated, AI powered and Cost-effective IT division that further turned from a Cost Centre to a Profit Centre.
► Strategic Planning & Operational Support: Dedicated leader with a passion for results and a proclivity for aligning technology teams to achieve greater business objectives. Spearheaded the execution of strategic plans and service/operational goals to hit key performance metrics and support enterprise expansion.
► Operational Excellence & Improvement: A proven track record of successfully analysing and solving critical business problems. Increase organisational effectiveness by continuously assessing, initiating, prioritising, refining, and driving technology solutions.
► Engineering Capabilities: I am a strong result-oriented engineering leader that provides a cost-effective solution to any business problem pertaining to their IT services, I have an expertise to Optimise Operations Support, Process Automations, designing of Auto remediation and Self-healing system to absorb organisation’s growing business and IT needs.
Areas of Expertise but not limited to the following:
Digital Transformation and Automations
24/7 Site Reliability Engineering and Operations.
24/7 Infrastructure NOC Operations Canter Design and Management.
24/7 Monitoring of all the Network applications, servers, devices, Mobile Apps, Customers Behaviour, Cyber Security Threats, IOT Devices etc and anomaly response.
24/7 DevOps and Tech Support Canter design .
Good hands-on expertise in both On-premise servers, Data Centres and on Cloud operations networking devices like Multilayer-switches, Routers, Wireless controllers, Teleconferencing systems Desktop hardware’s, software’s.
24/7 Cyber Security Operation Centre Design and Support with VAPT assessments.
Project Management (Agile and Scrum).
Infrastructure and Cyber Security Major Incidents and Escalation Management.
Disaster Recovery, Business Continuity planning, DR site setup, and Risk Management
ITIL functions like Incident, Problem, Change, including CMDB design and support.
IT Budgeting, Contracting, Customers, Vendors, Partners Relationship Management.
People & Resources Hiring, Training, Mentoring & Development and Retentions.
Business capacity planning and building.
Design of IT Service Support SOP’s, Technical Documentations, Guidelines, Customers Documentations, Corporate Security Policies, Users IT Assets usage policies etc.
