Loading...
Expert
MenuSJ
Stephen Jackson Director of Account Management
Eldersburg, Md
Director of Operations-Health Insurance Industry
Director of Support Operations-Software Development
Information Services Delivery Director
Expert in User Experience, IVR BPO, Call Center Software, Service Level Optimization, ITIL
15 years in Call Center/Helpdesk Leadership Roles
Operations Specialist/Search and Rescue…
3
Calls |
2
Reviews |
Customer Service
Outsourcing
Call Centers
Contact Centers
IVR
Service Delivery
IT Service Management
Sports Industry
ITIL v3 Foundations Certified
Military Experience
Member since January 2017
Areas of Expertise
-
SJ$1.67/min per minute(3)Contact Center ManagementStephen Jackson • Eldersburg, MdCreated 4 years ago in Skills & Management / LeadershipI have built out and led Small,Medium, and Large IT and customer service focused call centers the past 17 years. I have led teams that have been both domestic and international. I also have experience with outsourcing and BPO operations. I am heavily focused on creating environments that have a fine balance of EQ and IQ in order to help build world-class services. I focus on root cause initiatives and solutions both tactical and strategic. Please contact me If you need assistance or feedback on building out a successful call center operations environment.Stephen Jackson Eldersburg, Md(3)
- Reviews 2
BJ
Get insight in call center operations! Thanks!
Source: Clarity Brian Jensen Oct 13, 2021PL
Stephen was a phenomenal resource for thinking through call center issues. He is a clear communicator. I got a ton of value from speaking with him. Highly recommend.
Source: Clarity Peter Lowe Jul 16, 2021
Customer Service
Outsourcing
Call Centers
Contact Centers
IVR
Service Delivery
IT Service Management
Sports Industry
ITIL v3 Foundations Certified
Military Experience
the startups.com platform
Copyright © 2025 Startups.com. All rights reserved.