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Clarity

Stephen Jackson

Eldersburg, Md

Director of Operations-Health Insurance Industry
Director of Support Operations-Software Development
Information Services Delivery Director
Expert in User Experience, IVR BPO, Call Center Software, Service Level Optimization, ITIL
15 years in Call Center/Helpdesk Leadership Roles
Operations Specialist/Search and Rescue Swimmer-US Navy

$1.67/min

3 Calls

2 Reviews

31 minutes
Avg. call

Customer Service Outsourcing Call Centers Contact Centers IVR Service Delivery IT Service Management Sports Industry ITIL v3 Foundations Certified Military Experience

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Contact Center Management

I have built out and led Small,Medium, and Large IT and customer service focused call centers the past 17 years. I have led teams that have been both domestic and international. I also have experience with outsourcing and BPO operations. I am heavily focused on creating environments that have a fine balance of EQ and IQ in order to help build world-class services. I focus on root cause initiatives and solutions both tactical and strategic. Please contact me If you need assistance or feedback on building out a successful call center operations environment.

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Reviews 2

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Reviews

Get insight in call center operations! Thanks!

Brian Jensen Source: Clarity

Stephen was a phenomenal resource for thinking through call center issues. He is a clear communicator. I got a ton of value from speaking with him. Highly recommend.

Peter Lowe Source: Clarity

Member since January 2017