Customer Experience Management – Advice from Experts

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Customer Experience Management

Turkey & Montenegro

$100.0/min N/A 0 $1.67/min

Full-fledged Sr. Executive professional 23+ years at ICT multinationals. Experience in variety of domains, eg. Service/Sales Operations, Human Resources, Marketing, Quality, Strategy, Customer Experience, M&A PMO/Integration...at local, Regional levels. Actively exposed to EMEA level Projects. Last 10+ Founder & CEO of Novida Global, making objectives of Businesses come true as to developing and managing business, leadership, innovation, transformation, and growth.

Suan Kregel

$200.0/min N/A 0 $3.33/min

As the founder of a Business Transformation Consultancy, I leverage my 10+ years of experience and expertise in customer experience (CX) and human-centered design to help clients solve complex business challenges and create impactful solutions. I partner with cross-functional teams to align on priorities, visualize goals, and deliver on brand promises. I have led and supported successful initiatives for various industries, including health care, consumer goods, hospitality, travel, gaming, and financial services. Some of my recent projects include portal buildout for the national program entity Build from Within Alliance, operational efficiency and customer experience strategy for UHG Ventures - Level2, and program technical partnership with We Sparkle. I am passionate about empowering solution owners, fostering collaboration, and championing diversity, equity, and inclusion.

Juned Hussain

Jaipur,Rajasthan

$60.0/min N/A 0 $1/min

I have accumulated 15 years experience being a Manager, Trainer, Owner, Client and dynamic experience. **Passionate Traveler**: I've had the incredible opportunity to explore diverse cultures, destinations, and landscapes around the world. Each journey has deepened my appreciation for cultural exchange and fueled my sense of adventure. Traveling has not only broadened my horizons but also enriched my understanding of different ways of life. **Interactor with New People**: I genuinely enjoy meeting new people and building connections. I thrive in social settings and love creating environments where everyone feels welcome and valued. It's always fascinating to learn about others' experiences and perspectives. **Motivational Speaker**: Speaking to audiences and inspiring them is something I truly love. There's nothing quite like seeing a message resonate with people and motivate them to reach their full potential. Whether I'm addressing a large crowd or a small group, I aim to leave everyone feeling uplifted and empowered. **Soft Skills Trainer**: Helping others develop their interpersonal skills, communication abilities, and leadership potential is a passion of mine. I've designed and delivered training programs that equip individuals with the tools they need to succeed in both their personal and professional lives. Seeing someone grow and thrive because of these skills is incredibly rewarding. **Manager**: Leading teams and driving growth within an organization is a role I find deeply fulfilling. I focus on strategic planning, team building, and performance management to achieve our goals. More importantly, I believe in fostering a collaborative and innovative work environment where everyone can contribute their best. I am deeply passionate about using my diverse experiences to make a positive impact on both individuals and organizations. I believe in continuous learning and personal growth, and I'm committed to inspiring others to pursue their dreams and aspirations. Through my work, I hope to help people find fulfillment and success in their journeys.

Magdy Moustafa

Cairo

$300.0/min N/A 0 $5/min

Logistics Performance & Last Mile Operations B2B@B2C - 3PL Management | Account Management Expert, Customer Experience Expert | Study MBA At Eslasca Business University|CPIM/Egypt

Oleg Koss

Kyiv, Ukraine

$200.0/min N/A 0 $3.33/min

I built a successful in-house CX function in a telco with 25M customers. I advise the biggest banks, retailers, e-commerce platforms, B2B distributors, etc. I care about customers and profits. I have an Executive MBA, I am an Accredited Service Design Master, and I love people.

Kat Loughrey

Berlin, Germany

$250.0/min N/A 0 $4.17/min

Spent a decade helping companies adopt digital channels and build strategies for online success. Now, I help leaders, innovators, and entrepreneurs redefine their business potential online and build it for next level growth. ⚡️ German market advisor for marketing campaigns, or entry into Europe's largest economy. 🇪🇺 Remote work and indie professional. 🇩🇪

Lynn Hunsaker

California

$300.0/min N/A 0 $5/min

Led customer experience transformation for many years at Fortune 250 B2B firms. Recognized thought leader, author, speaker, leader, innovator. See more at https://ClearAction.com

Will Bermender

New York, NY

$150.0/min N/A 0 $2.5/min

From startups and rapid growth environments to post-merger integrations and Fortune 500 turnarounds, Will Bermender has spent the past two decades building shareholder value by driving cross-functional process changes to align business processes around the customer. Today Bermender leverages his unique blend of experience as Chief Customer Officer and Marketing Operations Turnaround Leader to help companies supercharge profitable growth as a management advisor, board director and private investor. With proven success in both publicly held and private equity portfolio companies across a diverse range of competitive industries, Will Bermender's customer-centric strategies and tactics are adaptable to any company stage and market.

Annette Franz

Orange County, CA

$500.0/min N/A 0 $8.33/min

With 30 years in the customer experience profession, I am founder and CEO of CX Journey Inc., and am an internationally recognized customer experience thought leader, coach, keynote speaker, and author of Customer Understanding: Three Ways to Put the "Customer" in Customer Experience (and at the Heart of Your Business) and Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business. I work with clients to develop CX strategies and (re)design the customer experience and employee experience. I am a Certified Customer Experience Professional (CCXP) and an official member of the Forbes Coaches Council. Startup advisor. Check out my website: http://www.cx-journey.com/.

jennifer rice

Santa Fe, NM and San Francisco, CA

$300.0/min N/A 0 $5/min

25+ years experience building strategies that drive top- and bottom-line growth. Former B2B Sector Lead and CX Principal at Forrester, former strategy lead for innovation, brand and CX at Prophet. One of my roles at Forrester was to integrate all thought leadership across all analysts into a single, customer-centric model for digital/CX/data/tech/marketing, which forms the basis of my platform approach. Currently writing a book o the Platformed Enterprise, with relevance to start-ups (ie. avoid the problems that plague larger companies as you scale.) Read more here: https://www.linkedin.com/pulse/how-future-ready-organizations-drive-massively-efficient-rice/

Joseph Loria

Indianapolis, IN

$200.0/min N/A 0 $3.33/min

Executive CX owner at five SaaS startups/scaleups -- one a 10x exit -- with a proven 5-competency model for a post-sale experience that maximizes Net Revenue Retention.

Jorge Mascarenhas

London

$60.0/min N/A 0 $1/min

Head of Customer Experience for O2 UK with a background of customer strategy, innovation and transformation.

Kathryn Mauck

Denver, CO

$60.0/min N/A 0 $1/min

Driven Process Change Management professional with 5+ years of Customer Success and technical experience, paired with a strong passion for leadership. Recent success in implementing programs, processes and tools to deliver and demonstrate value to customers in both US and EMEA markets at pre and post IPO companies in Silicon Valley.

Helen Yildiz

London

$100.0/min N/A 0 $1.67/min

Experienced, innovative, and versatile SaaS leader with 8 years of global experience in Customer Success, Project Management, and Marketing. My specialities include developing CS best practices relevant to the business and its customers. I motivate internal teams to collaborate and deliver great customer experiences by developing and scaling CS processes and the operational frameworks that sustain them. This includes shaping CS metrics and building the strategies to achieve them with Sales, Product, and other teams across the business. My work with Fortune 500 companies across various industries – retail, hospitality, manufacturing, banking, transportation, and energy – has taught me how to drive results, improve the bottom line, and always deliver an excellent customer experience. Core Competencies: • Improving and streamlining business processes involved in improving customer retention product adoption and engagement in SaaS • Results-driven, effective negotiator that grows strategic accounts • Effective at working with internal stakeholders to align and drive change • Data-driven, customer-obsessed strategy and decision making • Implementing best practice and operational frameworks to drive scalable and predictable outcomes that achieve company and team goals • Strategic planning and execution of cross-functional project management • Fluent in English and Swedish, with basic Spanish and German abilities • Skilled in MS Office, HubSpot, Asana, Salesforce, Zendesk and other cloud-based technologies

Manu Pandey

Zurich

$1000.0/min N/A 0 $16.67/min

A meticulous Change Leader and an advocate of Operational Excellence, Manu Pandey is recognized as a trailblazer in 360 degree transformation of business/customer experience, expanding Expand the Bottom and Top-Line, and spearheading the PMO office. With his most recent pursuits, pre-dominantly in the EMEA region, he champions Return on Investment, Resource Management, and Cost Management Programs. An individual who has continuously evolved customer experiences with technology and business process optimization, Manu persistently locates scope for Innovation, and proactively actualizes it. Though he brings forth rich career spanning 18 years, his relentless quest for knowledge and strive for creating a culture of innovation has enabled him to take challenging roles year on year. For instance, his present pursuit at Swiss Re is focused on maximizing product usage and ROI and leading to top-line improvement. His role further encompasses governing the CX strategy across EMEA region for Life and Health, developing strategies for client to market, and delivering portfolio and program management for inforce treaties across EMEA.

Susan M

Denver, CO

$100.0/min N/A 0 $1.67/min

Welcome! Your CX/Operations coach is here and ready to chat with you about your project. I am very experienced (20 years) in the area of customer/employee experience & operations - from helping you to set up and analyze surveys (NPS, CSAT, etc), creating VOC programs, to analyzing processes to create something more streamlined. I have created customized content and taught classes in the area of customer service to front-line employees, monitored phone calls and tickets in an effort to coach employees, and have a proven track record of using data to raise customer satisfaction. Skilled at coming up with solutions to problems you might be encountering with customer/employee experience, surveying, customer support, and more.

Craig Nussbaum

Bedford, NH

$300.0/min N/A 0 $5/min

Sales & Distribution Customer Experience Strategy, Analytics, Reporting, and Execution Call Center Customer Experience Strategy, Analytics, Reporting, and Execution Corporate Communications, Training, and Certifications

Valeria Morini Hoyos

Spain

$100.0/min N/A 0 $1.67/min

I have been working in Customer Experience Management for more than 10 years. Throughout my professional journey, I have helped global organizations to develop their CX framework and define their key pillars for spreading, embedding and measuring customer experience. I have worked with different markets (e.g., tourism, retail, pharmaceutical and health care) and also different cultures (e.g., Latin America and Europe). Expert in developing CX strategies, helping clients to improve and redesign their customer’s relationship model through the customer experience management, using both qualitative and quantitative tools (eg. customer journey mapping, buyer personas, voice of the customer’s models, value proposition canvas, etc.). I can help you design and develop the Customer Experience Strategy of your company, identifying the customer’s needs and defining action plans and roadmaps, to obtain visible results in a mid-short term.

Sascha Burger

Stuttgart

$175.0/min N/A 0 $2.92/min

I am your customer's lawyer within your organziation! A Customer Experience & Change Management Professional with extensive background in medical devices and IoT.

Stephen Walsh

New York Metro Area

$100.0/min N/A 0 $1.67/min

Customer Support Leader at a Fortune 100 company. Extensive experience building teams and leading them to deliver a tremendous customer experience.

Kenji Hayward

$500.0/min N/A 0 $8.33/min

Happy teams. Happy customers. Award winning SaaS Support. Head of Customer Support @ Front, Revel, Fluxx. Featured speaker at Dreamforce.

Bart-Jan van Duijn - Versteden

$300.0/min N/A 0 $5/min

Founder of "The Experience Professionals" (practical consultancy in improving your customer experience). Expert in strategy plans (ex-Bain&Company) and scaling customer and employee feedback through large and small organizations with the help of technology (e.g. Medallia).

Shaharyar Asghar

Pakistan

$100.0/min N/A 0 $1.67/min

Head of Customer Success at PureSquare, managing 7 Cyber Security Products. Geek, entrepreneur, marketer, and startup enthusiast. Passionate about the intersection of technology and innovation. Here's my LinkedIn profile: https://www.linkedin.com/in/shaharyar-asghar-354515278/