Sales & Distribution Customer Experience Strategy, Analytics, Reporting, and Execution Call Center Customer Experience Strategy, Analytics, Reporting, and Execution Corporate Communications, Training, and Certifications
10 years experience leading AT&T's Sales & Distribution Customer Experience organization's strategy, analytics, reporting, and execution team in various roles.
Responsible for a budget of up to $10 M US and was part of organization responsible for 9 straight JD Powers Purchase Experience wins and lifetime transactional CSAT benchmark.
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