Experienced, innovative, and versatile SaaS leader with 8 years of global experience in Customer Success, Project Management, and Marketing. My specialities include developing CS best practices relevant to the business and its customers. I motivate internal teams to collaborate and deliver great customer experiences by developing and scaling CS processes and the operational frameworks that sustain them. This includes shaping CS metrics and building the strategies to achieve them with Sales, Product, and other teams across the business. My work with Fortune 500 companies across various industries – retail, hospitality, manufacturing, banking, transportation, and energy – has taught me how to drive results, improve the bottom line, and always deliver an excellent customer experience.
Core Competencies:
• Improving and streamlining business processes involved in improving customer retention product adoption and engagement in SaaS
• Results-driven, effective negotiator that grows strategic accounts
• Effective at working with internal stakeholders to align and drive change
• Data-driven, customer-obsessed strategy and decision making
• Implementing best practice and operational frameworks to drive scalable and predictable outcomes that achieve company and team goals
• Strategic planning and execution of cross-functional project management
• Fluent in English and Swedish, with basic Spanish and German abilities
• Skilled in MS Office, HubSpot, Asana, Salesforce, Zendesk and other cloud-based technologies
