As the founder of a Business Transformation Consultancy, I leverage my 10+ years of experience and expertise in customer experience (CX) and human-centered design to help clients solve complex business challenges and create impactful solutions. I partner with cross-functional teams to align on priorities, visualize goals, and deliver on brand promises.
I have led and supported successful initiatives for various industries, including health care, consumer goods, hospitality, travel, gaming, and financial services. Some of my recent projects include portal buildout for the national program entity Build from Within Alliance, operational efficiency and customer experience strategy for UHG Ventures - Level2, and program technical partnership with We Sparkle. I am passionate about empowering solution owners, fostering collaboration, and championing diversity, equity, and inclusion.
