Lynn Hunsaker Customer experience metrics & actionability expert

Areas of Expertise

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  $5/min per minute Request a Call

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  Metrics for Customer Experience & Marketing

  Lynn Hunsaker • California

  Created 9 years ago in Business / Getting Started

  Select metrics that are predictive, actionable, and aligned with strategy. Monitor cause and effect. Link customer experience and financials. Author of Metrics You Can Manage for Success (Amazon), frequent speaker/presenter on actionable metrics, scorecards and dashboards. See https://clearactioncx.com/customer-experience-metrics/
  Lynn Hunsaker California

  New Arrival
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  $5/min per minute Request a Call

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  Collaboration for Customer Experience & Marketing

  Lynn Hunsaker • California

  Created 9 years ago in Business / Getting Started

  Change management, motivation, shared vision, common language, culture change, recognition, balanced scorecards, knowledge management, cross-functional WIIFM and negotiation, organizational learning. Designed numerous cross-functional collaboration exercises (Marketing Future Forum). Author of Customer Experience Improvement Momentum (Amazon). Head of Global Quality in Fortune 250 firm, successfully influenced (without direct authority) all business units in achieving major annual milestones. See https://clearactioncx.com/customer-experience-collaboration/
  Lynn Hunsaker California

  New Arrival
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  $5/min per minute Request a Call

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  Actionability of Customer Experience Insights

  Lynn Hunsaker • California

  Created 9 years ago in Business / Getting Started

  Voice of the customer questions, analytics, story-telling, graphics, reporting, closed-loop, 360-degree view of customers, data integration, employee engagement. Stimulate managers to take action that customers will reward. See https://clearactioncx.com/customer-experience-actionability/
  Lynn Hunsaker California

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  $5/min per minute Request a Call

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  Customer Experience Maturity

  Lynn Hunsaker • California

  Created 9 years ago in Business / Getting Started

  Customer experience management models, assessments, best practices, roadmaps, playbooks, coaching. End-to-end. Holistic. Cross-organization. Quit slogging through baby steps and leapfrog norms. See https://clearactioncx.com/customer-experience-maturity/
  Lynn Hunsaker California

  New Arrival
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  $5/min per minute Request a Call

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  Marketing Maturity

  Lynn Hunsaker • California

  Created 9 years ago in Sales & Marketing / Growth Strategy

  Marketing maturity model, assessment, roadmap, playbooks. Ecosystem, strategy, governance, processes, metrics, technology, infrastructure. Organization-wide accountability, alignment, and agility. Designer of Marketing Future Forum and Marketing Maturity Assessment. See http://MOpartners.com
  Lynn Hunsaker California

  New Arrival