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Clarity

Kasim Mundiya

London

Customer Success consultant with 8+ years of hands-on experience building retention and growth strategies that actually work with real people. Delivered 20% YoY revenue growth and sustained NPS 9 across multi-location retail operations by combining direct customer insight with systematic onboarding, adoption frameworks, and escalation management. Scaled customer lifecycle operations across 15+ locations and 100+ staff while maintaining service consistency and satisfaction. Now translating this grounded, customer-centric approach into SaaS consulting. Specialises in building retention playbooks, onboarding systems, and customer health strategies rooted in genuine human behaviour rather than theory. Fluent in data analysis (Metabase, KPI reporting) and cross-functional stakeholder alignment.

$2.00/min

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SaaS Sales Driving Revenue Team Management Customer Experience Management Customer Experience Improvement Growing Revenue

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Customer Success Strategy Session

8+ years building retention and adoption strategies that actually work with real people. I'll audit your current CS approach, identify your biggest retention risks, and map out a practical onboarding or customer health framework tailored to your team's stage and resources.

Best for founders, VPs of CS, and leadership teams scaling their first CS function or optimising an existing one. We'll walk through your current customer journey, discuss what's working and what isn't, and leave the call with concrete next steps you can implement immediately.

Whether you're building CS from scratch or fixing what's broken, this session gives you clarity and a clear path forward.

Onboarding & Customer Health Workshop

90-minute hands-on workshop to design or redesign your customer onboarding flow and health monitoring system.

We'll map your current onboarding experience, identify friction points, and build a practical framework for tracking customer health and spotting churn risk early. You'll leave with a concrete roadmap, not theory, but something you can actually implement with your team this week.

Ideal for CS leads, product managers, and operations teams who want to reduce time-to-value and catch at-risk customers before they churn. Works best if you've already got some customer data or feedback to work from.

This is practical, grounded work. We focus on what actually works with real people, not perfect textbook CS.

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Member since August 2026