Valeria Morini Hoyos Customer Experience Strategy Consultant

I have been working in Customer Experience Management for more than 10 years. Throughout my professional journey, I have helped global organizations to develop their CX framework and define their key pillars for spreading, embedding and measuring customer experience. I have worked with different markets (e.g., tourism, retail, pharmaceutical and health care) and also different cultures (e.g., Latin America and Europe). Expert in developing CX strategies, helping clients to improve and redesign their customer’s relationship model through the customer experience management, using both qualitative and quantitative tools (eg. customer journey mapping, buyer personas, voice of the customer’s models, value proposition canvas, etc.). I can help you design and develop the Customer Experience Strategy of your company, identifying the customer’s needs and defining action plans and roadmaps, to obtain visible results in a mid-short term.