By building the right customer and employee experience strategies and initiatives, I help companies understand their customers behaviours and employees better to make their business more profitable and grow market share. Check out my website (www.michelfalcon.com) to learn more about me and my experience. Also, download my free ebook, "The 28 Traits of Organizations Who Are Customer Experience Titans."

Dana Severson is the Head of Marketing at BuildBook and Co-founder of BoozyJerky.com. Past: Head of Growth at RightMessage and Promoter.io. Co-founder of StartupsAnonymous.com (acquired) and founder of StickinaBox.co, a gourmet beef jerky subscription box (acquired). He is an AngelPad alum, previous writer for Inc.com, and the former CEO of Wahooly. Rated as a top 10 writer on Entrepreneurship by LinkedIn.

Extensive experience leveraging the Net Promoter System to drive a world-class customer experience, resulting in increased growth. I also have a very deep background with various hosting and cloud computing platforms including specific knowledge of the inner workings of IaaS services (Rackspace, AWS, HP Cloud) and PaaS (Cloud Foundry, Heroku, AppFog, etc).

Aditya: AI Enthusiast | Operations Expert | People Leadership Specialist I’m Aditya, an expert in scaling teams and driving operational excellence across industries such as AI, digital marketing, telecom, finance, and FMCG. With over 15 years of diverse experience, I have built and led high-performing teams, applying my strengths in people leadership and emotional intelligence to foster growth and innovation. My focus on creating customer-centric strategies and solutions has allowed businesses to achieve significant success. In recent years, I’ve developed a deep passion for artificial intelligence and its ability to transform both business operations and personal finance. I’ve been at the forefront of learning and implementing the latest AI tools to help individuals and organizations unlock new opportunities for growth and financial freedom. As a leader, my emotional intelligence and people-first approach have enabled me to connect deeply with teams, ensuring they feel empowered and aligned with business goals. Whether it’s managing high-stakes operations, improving customer retention, or guiding organizations through complex transitions, my strategic mindset, coupled with emotional intelligence, ensures long-term success. Through consulting, writing, and leadership development, I’m committed to sharing my knowledge and helping others harness the power of AI, leadership, and customer success.

Cardinal Health Inc - 2014 - Present. Transformation leader WNS Global Services - 2010-2014 - Vice President of GLobal transformations eClerx 2007-2010 - VP Investment banking operations

I built a successful in-house CX function in a telco with 25M customers. I advise the biggest banks, retailers, e-commerce platforms, B2B distributors, etc. I care about customers and profits. I have an Executive MBA, I am an Accredited Service Design Master, and I love people.

COO at DonorsChoose.org. Expert in Lean Organizations and Scaling Operations. Over 18 years of experience with degrees from Caltech, MIT, and Wharton Business School. Emphasis on Human Capital and Customer Service.

Launched Osurv from $0 to a $3 Million business in just two years. Marketers from Caesars Entertainment, Shopify, GoPro use our surveys to predict customer behavior and sell more stuff.

With 30 years in the customer experience profession, I am founder and CEO of CX Journey Inc., and am an internationally recognized customer experience thought leader, coach, keynote speaker, and author of Customer Understanding: Three Ways to Put the "Customer" in Customer Experience (and at the Heart of Your Business) and Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business. I work with clients to develop CX strategies and (re)design the customer experience and employee experience. I am a Certified Customer Experience Professional (CCXP) and an official member of the Forbes Coaches Council. Startup advisor. Check out my website: http://www.cx-journey.com/.

Six Sigma Black Belt, Project Manager, Continuous Improvement Champion. I identify, analyze, and fix operational issues to improve client satisfaction and mitigate risk.

Hello! I'm Pierce. I partner with best-in-class companies, those with good missions and great people, to build SaaS products that customers love.

Customer focused professional with 7 years of extensive background in Customer Experience within the Telecom industry. As a Certified Net Promoter Associate and Six Sigma Green Belt, I aspire to effectively utilize my knowledge and skills to achieve tremendous outcomes, and successfully contribute to organization’s goals, growth and performance in Services, Mobile Apps, Call Centers, Front Desks and Telesales KEY STRENGTHS Certified Six Sigma Green Belt Certified Net Promoter Associate and Country Champion Project Management Customer Experience Improvement Performance Optimization & Quality Control Reporting, WFM, Analyzing Leadership, Team Building, Conflict Resolution Training & Coaching Customer Surveys Online Customer Care (Social Media, Chat, WEB)

Seasoned SaaS Customer Success executive specialising in rapid growth environments. Hiring, team structure, culture, metrics, NPS, service delivery, business operations, process improvement and CRM design.