I built my career at the intersection of human-centered innovation, customer experience transformation & user experience design. I leverage these three lenses to generate meaningful change within organizations that helps them connect with their audience to create positive business outcomes.
I work across many industries in a multitude of problem spaces. Because of this, I am an expert learner, quickly transforming from a questioning student to a confident strategist and leader regardless of the problem space or industry.
I am a Certified Customer Experience Professional (CCXP) with a proven ability to create award-winning customer experiences for recognizable brands and startups alike. Some examples include Microsoft, Nike, Cisco, Healthcare Corporation of America, Boeing, and National Institutes of Health, and others.
:: 20 years of leadership experience with a demonstrated ability to inspire and build fierce loyalty in my teams.
:: Demonstrated ability to create the strategy and culture for employees to innovate, while fostering individual and collective creativity.
:: Extensive experience designing global research and analysis programs that identify customer journeys and moments of truth that leading to improved customer experience and loyalty, and finding whitespace for new products and services.
:: Lead the design and improvement of products, services, business models, and processes, creating experiences that connect with people by addressing their expressed and latent needs.